These are worrying times for an industry that we all rely on to socialise with friends and family, but all is not lost!!
🎧 Ann Elliott, Hospitality strategist, connector and adviser at Ann Elliott Hospitality Consultancy shares her thoughts on where hospitality is heading in the short and medium-term 🎧
🎧 Sue Hedaux, Co-founder at ReThink tells us why you shouldn't have to compromise service to be more efficient and productive 🎧
🎧How do you make sure Susan is happy?🎧
Ian Marshall, Customer Success Director EMEA, and Stuart Thompson, Solution Consultant EMEA, at Reflexis (now part of Zebra Technologies) cover why being agile, communicating with frontline workers, AI Machine Learning and Task compliance are all going to be critical for Retailers moving forward
You will have to listen to understand the Susan reference!!
🎧 Matt Hussain, Change & Productivity Manager at Well Pharmacy shares the amazing journey the business went on at the start of the Pandemic lockdown to support the nation and discusses with Simon what the future of Pharmacy may look like🎧
🎧 Sanford Stein, Retail expert and regular Forbes contributor, discusses the state of Retail in the USA. Is it on a different trajectory to the UK or are they experiencing similar trends?🎧
Sanford's book can be found on Amazon here... Retail Schmetail
🎧What do The Clash and Red Rum have to do with WorkForce Management?
Well, in this episode, Peter Harte, VP of EMEA, at UKG (Ultimate Kronos Group) will explain as he discusses how Kronos and Ultimate Software have merged together to become one of the largest workforce management technology providers globally. Plus, learn how (the newly branded) UKG helps retail customers with contact tracing and attestation functionality...
🎧 David Travis, Chief Product & Technology Officer at Red Bee Media & Board Member at Leyton Orient FC talks with Simon about how the media industry has had to adapt to keep the world connected, and how Leyton Orient are leading the way in terms of match streaming content, with lots more to come!! 🎧
🎧 Clare Bailey, Founder of The Retail Champion & Independent Retail Consultant talks with Simon about the impact lockdown is having on jobs on the day (22nd September 2020) multiple brands announced significant pending job losses, hence 'Grey Tuesday'. They also talk about changing Customer shopping behaviours and the move towards 'having less, means more' 🎧
🎧 Neil Parrish, Workload Planning Manager at Greggs talks about the challenges of having small footprint shops with high customer volume and how changing buying habits will impact the store operation 🎧
🎧 Tim Wheeler, VP Europe at WorkJam talks about how you can re-imagine communication, collaboration and your relationship with your frontline colleagues🎧
Not strictly Workforce Management but this could be the glue you have been looking for to bring everything together for your frontline colleagues
Chris McCullough, CEO at Rotageek (and former A&E Doctor, listen to find out more!!) discusses how he sees retailers balancing productivity and well-being of colleagues moving forward, plus shares some insight into the 'next big thing' in scheduling
Link to Whitepaper as discussed in this episode...
Ian Hogg, Chairman at Shopworks & fastPAYE shares his thoughts with Simon on office productivity and the impact of working from home, plus gives us some insight into the world of Shopworks WFM
Andy Almey, Director at Red Jam Process Transformation discusses the benefits of adopting the principles of Lean and Six Sigma, as well as giving some insight into Business Improvement Apprenticeships (you might be missing out!!)
Ryan Edwards, Founder at Audoo tells how they are powering a transparent Music Industry. Audoo has created an audio meter, which tracks actual played music, using real-time data, to help Performance Rights Organisations (PROs) digitise and streamline their processes. Meaning that rights holders never miss out.
The band Ryan and I form during the podcast are available for bookings!!
Michael Grange, Founder at Parker Veese looks back over the last 10 years of retail technology and shares his views on the good, the bad and his hopes for the future (it is always the hope that kills us!! you will understand the reference when you listen)