August 27, 2025 • 20 mins
In this episode of the Risk Matters X.0 podcast, host Frank Morphis sits down with Darrell Tucker, Director of Business Development at Naviam, to explore the company's bold rebrand and its impact on the asset management landscape. They discuss how Naviam, formed by uniting nine top-tier Maximo-focused technology companies, is driving innovation and efficiency for global clients. Tucker shares insights on the rebrand’s role in enhancing commercial networks, streamlining operations and delivering quick wins for organizations at any stage of their asset management journey. This engaging conversation highlights the exciting future of Naviam’s partnerships and its commitment to transforming risk and reliability for enterprises worldwide.
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Episode Transcript
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Frank Morphis (00:01):
Welcome everyone to the newest episode of the
Risk Matters X.0 podcast withABS Consulting.
My name is Frank Morfis and I'myour host.
Our goal continues to bebringing our listeners insights
from experts from all industrialsectors, ultimately aimed at
getting their take andhighlighting their value in all
things, risk and reliability.
I'm honored to be joined todayby Darrell Tucker, director of
(00:22):
Business Development with Naviam.
Darrell has worked with Naviamand formerly Progetech for just
about 15 years and is an expertin helping organizations in
their asset management journeyin multiple capacities.
Darrell, it's so good to haveyou, man.
I appreciate you joining thepodcast today.
Darrell Tucker (00:36):
Hi Frank, thanks for inviting me, absolutely.
Frank Morphis (00:39):
Absolutely.
This one's going to be fun.
Darrell and I have spent a tonof time together Super excited
to see where we go with thispodcast.
And, daryl, we won't hold thisagainst you, but, if I'm correct
, you're an avid CincinnatiBengals fan, correct?
Darrell Tucker (00:52):
I am a diehard season ticket holding member of
America's team, the CincinnatiBengals.
Frank Morphis (01:00):
Being a Cowboys fan and some of the other folks
out there.
We might disagree with thatlast statement, but that's OK.
What do you?
Darrell Tucker (01:08):
think and high expectations for the upcoming
season.
I think that if you can score40 points against us, you'll win
, because we're going to give up.
We're going to give up 38, 39 agame, so we'll see what happens
.
Frank Morphis (01:17):
Fair enough, fair enough.
I can imagine you guys areslinging the ball around the
field, though.
So awesome.
Well, we'll get down tobusiness here.
Obviously, I've kind ofmentioned it a little bit, not
only you and I going back thelast couple of years, but I know
that you and ABS Consulting goway back back to our days,
probably as Genesis Solutions,and I'd like to kick things off
(01:38):
by having you share a quickstory about the partnership that
you've had with us for the lastcouple years.
How has that evolved?
Darrell Tucker (01:47):
Yeah, it's kind of wild when you think about it.
My first engagement with yourteam was 10 years ago.
It was January of 2015.
I think we were literally justhelping out a small municipality
and then fast forward to todaywe're now partnering on, you
know, some massive projects.
You know, obviously, yourspecialty.
(02:10):
You know life sciences andpharmas were in that, or
utilities and manufacturing andjust ultimately it's just been
this incredible ride for bothteams to watch everyone grow,
evolve, take on these bigger andbolder challenges and you know
it's kind of a little bit ofhumbling beginnings to now we're
attacking these enterpriselevel, you know, customers
(02:32):
together and so the journey is.
That's where the journey haskind of taken us.
It's exciting, absolutely.
Frank Morphis (02:37):
Yeah, and I think we'll touch on a lot of those
points in the podcast today, orat least a handful of them.
But I think the coolest thingto me is is in working with you
guys, just being able to meetfolks wherever they are in their
journey in the beginning, um,kind of being raw, being new to
those that are in the middle andthose that you know feel that
they have it mastered.
Uh, so it's.
It's been a pleasure workingwith you folks and, you know,
(02:58):
looking forward to to what wehave in the future.
Um, so I'd love to give you anopportunity here for those that
are new to Naviam, allowing youyour elevator pitch for who you
guys are, where the name camefrom.
This is probably the hot topicfor the podcast.
Darrell Tucker (03:15):
Yeah.
So Naviam, the name, it's newand I think I'm still kind of
working on that elevator pitch.
I tried it a couple of times toa certain level of degree.
So Naviam N-A-V-I-A-M theN-A-V-I stands for navigating,
the A-M is asset management.
(03:36):
So navigating, asset managementis ultimately how we came up
with the name.
So it might be a new name but,trust me, the foundation is kind
of built on where we came from,so it's still rock solid.
So ultimately it was, you know,a bold move.
So we united initially, acouple months back, we initially
(04:01):
brought together seven top tiertechnology companies in the
Maximo space, each specializingin asset management.
Fast forward, just a couplemonths later we're already up to
nine and so that number isgoing to grow and each one of
them kind of brings this crucialpiece into the puzzle of
streamlining and optimizing,modernizing the asset management
(04:24):
journey.
So the impact ultimately,itizing the asset management
journey so the impact ultimatelyit's already been very massive.
And so if we were going to sayelevator speech, you know today
Naviam, we are a team of 350plus professionals.
We're spread out across fourcontinents, we're supporting in
some capacity over 900 maximumenvironments.
(04:47):
Yeah, and that's not justimpressive, it's kind of a
reflection of scale and trustand consistency that we're
trying to bring forward with thebrand as a whole.
So the purpose of thisconsolidation it's really to
advance asset management, todrive innovation in the cloud
services, unlock real, tangiblevalue for customers, bundle our
(05:08):
IP and services for customers aspart of our core offering.
And then, from my perspective,you know, I'm honored to
commercially help lead theglobal cloud services division,
so I get to work with thisincredible team that's rolling
out this next generationsolutions across the globe, and
so this is more than arebranding, this is kind of a
(05:29):
rebirth and it's a lot of fun.
It's a lot of fun.
Frank Morphis (05:34):
Yeah, that's exciting.
We're all excited, both mygroup, abs Consulting and, I'd
imagine, a handful of the folksthat are listening to this.
So, yeah, thank you for walkingus through that Kind of talking
to the driving force thereright behind why you guys
rebranded.
I know that M&A is huge rightnow.
The economy's booming.
Things are crazy.
(05:55):
Some would say Things areexciting.
Others would probably referenceit that way.
I would imagine that youpersonally were pretty close to
this venture and to theseengagements.
Could you shed some light onwhat this process has been like
for listeners that are goingthrough something similar or
maybe are even in theconsideration phase of something
similar?
Darrell Tucker (06:16):
Yeah.
So I had a unique opportunityto be a little bit of a fly on
the wall during the whole mergerand when I say fly on the wall,
I'm talking about a fly on thewall way back there.
So thankfully I was invitedinto a couple of the grown-up
meetings.
My mentor allowed me to stay alittle bit engaged again, from
(06:38):
far away, but ultimately I gotthe opportunity to listen in, to
learn, quietly, root forpositive outcomes and, candidly,
obviously I'm very ecstaticwith where we landed, I guess
this Maximo ecosystem.
So it's deep into what I callthe great consolidation, the
(07:00):
shift, this change.
It didn't begin with us, itdidn't.
It started five plus years agowith some firms that we both
know quite well.
Our approach might be a littledifferent, maybe unconventional,
but it kind of reflects what Ibelieve is a natural evolution
of the space.
So ultimately, I feel theMaximo customer base it is
(07:24):
maturing.
There are larger customers,companies they're more complex
organizations risingexpectations, unfortunately
rising cost.
The market is super competitiveand Maximo isn't the only game
in town anymore, right?
So every player in our world,in this ecosystem, no matter how
(07:46):
talented, how much IP you have,your value drivers, they need
to be thinking about how to domore smarter, how to build, to
scale, and so that's why I trulybelieve what we're seeing is
the start of what could be moremergers in the future.
It's not just a consolidation,it's a recalibration of the
market, a way to, ultimately,each of us to position ourselves
(08:10):
, to be leaders and not justsurvive, because I guess, at the
end of the day, it's all aboutdelivering value to the customer
and the day it's all aboutdelivering value to the customer
, and in that we're all kind ofon the same journey ultimately.
So, yeah, I think it's going tocontinue.
Frank Morphis (08:24):
Yep, yeah, daryl, I appreciate you going through
that, but it leads me reallyinto one of the next topics that
I had for today, and youreferenced IBM, maximo and as a
nod to different technologyintegrations.
There are some folks that areutilizing Maximo now.
There are some that haveutilized it in the past and may
even be considering going downthat route in the future, or
(08:46):
even now, right.
So, in terms of commercialnetworks, we both know that
they're super critical for thefolks that are listening to this
podcast and the folks that wework with day in and day out.
How does this rebrandstrengthen those networks,
especially in terms ofreliability and efficiency?
Darrell Tucker (09:03):
Well, let's start with efficiency.
So, from our perspective, wehave a sharper focus on
operational efficiencies and wethink that's going to be a game
changer for us.
We've updated our brandmessaging.
We've made it clear we'rebuilding systems that reduce
friction.
So, you know, think fewerdelays, clearer workflows,
(09:25):
smoother transactions.
It's like tuning up the engineof a commercial network.
Everything runs cleaner, faster, it's more predictable.
You know this is going to helpour network of partners like ABS
, so it's going to hopefullybuild trust with the process and
the platform.
It's going to create thisdomino effect.
(09:47):
So fewer interruptions, fasterresolutions, a lot less
guesswork.
From, I guess, a reliabilitystandpoint, I think this is
where it gets even moreinteresting.
So Naviam isn't just sayingwe're reliable, we're building
the infrastructure to prove it.
So that includes ourinvestments in various companies
(10:09):
and technologies andinnovations that reinforce this
system.
Resilience, and so, if youthink predictive analytics and
scalable solutions andstreamlined communications,
things get very, veryinteresting.
What does you know ultimately,frank, does that mean for the
network?
Well, it's going to mean feweroutages, more uptime, a platform
(10:31):
you can count on, a platformthat the customers can count on
when they need them most.
So some really good things withreliability.
Frank Morphis (10:40):
Yeah, that's awesome, and you mentioned
uptime there, right?
I think that any of theseepisodes that could be the title
and it would draw people in.
I think that's what we're alldriving for.
Darrell Tucker (10:50):
Absolutely, I 100% agree Absolutely.
Frank Morphis (10:53):
So I'll ask you this one, and it's typically a
tough question, right?
But most folks, when they're ontheir path in reliability or
they're looking at efficiency,so many people are looking for
that quick win, right, that feelgood.
Why are we doing this?
And here's a short answer to itthat keeps us going right.
For those that are focused onreliability specifically which
(11:14):
you and I would both say shouldbe everyone there are a lot of
benefits.
But for those that are in theinfancy of their journey they're
just starting what specificallycan they look forward to?
Darrell Tucker (11:25):
You know, I just had this conversation with a
customer a couple weeks ago.
It's a brand new customer forus.
It's actually a brand newcustomer in this asset
management space Not a verylarge one at all.
So they, too, were looking foryour words quick wins and so
what we talked about was we weretalking about visibility,
(11:46):
specifically from this person'srole as an administrator in the
organization.
How was this person going toshare with his team lead?
This was the right decision forthem, and so the conversation
quickly moved to topics likedata.
One of the first benefits quickwins that needs to be brought
to the table is this cleaner,consolidated visibility.
(12:09):
So, even if you're juststarting out, this means finally
seeing your data in kind of oneplace, in real time, without
having to chase it acrossvarious emails and spreadsheets
and dashboards.
So that's huge, because youknow, at the end of the day, you
can't fix what you can't see,and when you can trust your data
, you can start making smartercalls, even without a massive
(12:33):
digital transformation budgetlike these folks happen to have.
So I think that might be onegood example.
Frank Morphis (12:39):
Yeah, daryl, thank you so much for that.
The next thing I want to moveto and we've touched on it a
little bit we've touched alittle on customers, without
name dropping.
Obviously.
We've also touched on partnersand some of the work that we've
done with you guys as a partner.
Sadly to say, there are manypartners of yours out there
(13:00):
Focusing on that a little bit.
What do you see changing forpartners?
Is there now more businessopportunity with Naviam or is it
strictly just kind ofstreamlining offerings?
Can you?
Darrell Tucker (13:14):
shed some light on that for us, frank, more
business opportunities period,with us being able to sharpen
our value proposition around ourglobal cloud services and our
IP.
We can bring to the table.
We not just repositionourselves.
We're expanding the size of theplaying field.
(13:35):
Ultimately, that means newmarkets, new enterprise clients,
and they're all being drawninto this network.
So, especially if we're lookinginto areas that ABS excels at,
like modernization, reducingrisk, wanting to scale at a
smarter you know some of thethings that your customers are
asking for.
You guys have deep roots intorisk management and asset
(13:59):
optimization and compliance.
So it's a green light for newsolutions and co-selling
opportunities that I believethat we're going to be able to
present to you.
Frank Morphis (14:09):
Awesome.
Yeah, we love it.
We love it.
And for the Maximo communityspecifically, does this rebrand
mean new tools, new integrations?
I think you've alluded to someof that Support models.
Does that change?
I would imagine it grows.
What should we be excited about?
Darrell Tucker (14:25):
It might be the single most exciting piece for
me.
So all the tooling from themultiple companies that we're
acquiring that have come onboard.
It's not being shelved.
That tooling isn't beingshelved, it's not being sunset.
It's being evaluated, optimized, integrated into something
greater.
So think like a unifiedout-of-box offering that's going
(14:47):
to be seriously robust that wecan take as the market.
So what does that mean inpractice?
Solution bundles that actuallysolve needs, part of our core
offering.
And that's where it's startingto get a lot.
It's starting to become veryfun day in, day out, as we
actually think about what is notimaginable.
(15:09):
We're starting to bundle thatstuff together and package that
stuff.
Frank Morphis (15:13):
Yeah, absolutely, and if we're being honest, you
know we run into organizationsall of all the time that are
that are utilizing multiplepartners or utilizing multiple
you know different practices orproducts or or whatever that may
be right.
Being able to consolidate thosethings is, I would imagine,
something that everybodylistening here is is super
(15:35):
excited about.
Darrell Tucker (15:36):
We're excited to show you what's next.
Frank Morphis (15:40):
That's awesome.
It's a little forecasting there.
I like it.
So, talking some more about theopportunities, there are some
that you and I are working nowor our organizations are working
together now and the folks thatwe're talking to.
We had one, last week actually,where we had to explain the
Naviam rebrand and what it meantmoving from the name Progetech
(16:00):
being on paper right.
That feedback was folks wereexcited.
Has the excitement beenconsistent across the board?
I mean, I hate to ask thequestion, but has there been any
negative feedback or confusion?
Darrell Tucker (16:15):
So there's definitely buzz there,
definitely excitement about,about what's going on right now.
I guess, uh, uh, negativeexcitement or negative feedback.
I, I, we, we do find ourselvesanswering many questions around.
Why does the project techwebsite not work anymore?
Yeah, are you still gonna haveswag at the shows?
(16:35):
Are you going to have socks andshirts with your name?
Yes, yes, yes, yes, yes, yes,if I can sweet talk, marketing
to free up some money, yes, buteverything's been great.
Everything's been great.
Frank Morphis (16:47):
That's awesome.
I've got a couple pairs ofsocks and they're pretty good,
so as long as I'm still allowedto wear those as we go out and
walk trade show floors, we'll begood to go.
Yep, awesome, well, great, Iappreciate it.
And just kind of wrappingthings up here, we always like
to provide our listeners withjust some forward-thinking
insights, reinforcing thebenefits for reliability
(17:10):
professionals, for end users,for other folks that, as I
mentioned before, may bepartnered with Naviam.
If you had to sum up thisrebrand in one sentence, you
know, for maintenance and forreliability leaders, managers,
whoever that may be I don't knowif this is your you know
hashtag or your LinkedIn blurb,but what would you say to sum up
(17:35):
Naviam's rebrand?
Darrell Tucker (17:36):
For maintenance or a reliability manager.
Yeah, specifically Naviam islike going from a toolbox full
of random IKEA parts to a NASAcontrol center, but without the
(17:59):
anxiety.
Frank Morphis (18:00):
Yeah, I'll be honest, I got two little girls
and I've had to put together acouple of IKEA furniture,
whatever's, and it's a brutalprocess.
So I think a lot of folks canget behind the excitement there.
Yeah, that's fantastic.
And the last thing that I'llask you is for parting wisdom,
(18:20):
leaving our audience here with alittle bit of inspiration or
confidence Again.
We've talked about M&A.
We've talked a lot about assetmanagement journey Anything that
you can add to either of thoseitems as parting wisdom for
listeners, you know I get a lotof questions about what we're
going through, what we're doing,what we're trying to accomplish
now.
Darrell Tucker (18:40):
I would say the topic always goes back to growth
, and so my position is growthisn't just about acquiring and
buying companies.
It's about building a biggertable so everyone has a seat at
the table, and maybe that meanswe just have to buy a few extra
(19:01):
pizzas.
Frank Morphis (19:02):
Sure, yeah, that's really good and I think
we've alluded to it multipletimes but just doing whatever we
can, however we can, to juststrengthen the operational
components of what theorganizations that we work with
are doing.
Operational components of whatthe organizations that we work
with are doing right, makingthem more reliable, giving them
confidence in everything thatthey do, whether that's
technically or, you know, interms of reliability, it doesn't
(19:26):
really matter what it is, andit's exciting to see what you
guys are doing on the Naviamside.
So, darrell, I just want tothank you again for joining
today.
It's been a pleasure.
Look forward to any opportunityto do this with you.
Again, thank you for invitingme.
This was a blast, awesome, andI do want to urge all of our
listeners to visit abs-groupcomand Naviam to learn more about
(19:49):
our partnership and how we aretransforming risk and asset
management.
Until next time, I'm FrankMorphis.
Thanks for joining.
Welcome everyone to the newest episode of the
Risk Matters X.0 podcast withABS Consulting.
My name is Frank Morfis and I'myour host.
Our goal continues to bebringing our listeners insights
from experts from all industrialsectors, ultimately aimed at
getting their take andhighlighting their value in all
things, risk and reliability.
I'm honored to be joined todayby Darrell Tucker, director of
(00:22):
Business Development with Naviam.
Darrell has worked with Naviamand formerly Progetech for just
about 15 years and is an expertin helping organizations in
their asset management journeyin multiple capacities.
Darrell, it's so good to haveyou, man.
I appreciate you joining thepodcast today.
Darrell Tucker (00:36):
Hi Frank, thanks for inviting me, absolutely.
Frank Morphis (00:39):
Absolutely.
This one's going to be fun.
Darrell and I have spent a tonof time together Super excited
to see where we go with thispodcast.
And, daryl, we won't hold thisagainst you, but, if I'm correct
, you're an avid CincinnatiBengals fan, correct?
Darrell Tucker (00:52):
I am a diehard season ticket holding member of
America's team, the CincinnatiBengals.
Frank Morphis (01:00):
Being a Cowboys fan and some of the other folks
out there.
We might disagree with thatlast statement, but that's OK.
What do you?
Darrell Tucker (01:08):
think and high expectations for the upcoming
season.
I think that if you can score40 points against us, you'll win
, because we're going to give up.
We're going to give up 38, 39 agame, so we'll see what happens
.
Frank Morphis (01:17):
Fair enough, fair enough.
I can imagine you guys areslinging the ball around the
field, though.
So awesome.
Well, we'll get down tobusiness here.
Obviously, I've kind ofmentioned it a little bit, not
only you and I going back thelast couple of years, but I know
that you and ABS Consulting goway back back to our days,
probably as Genesis Solutions,and I'd like to kick things off
(01:38):
by having you share a quickstory about the partnership that
you've had with us for the lastcouple years.
How has that evolved?
Darrell Tucker (01:47):
Yeah, it's kind of wild when you think about it.
My first engagement with yourteam was 10 years ago.
It was January of 2015.
I think we were literally justhelping out a small municipality
and then fast forward to todaywe're now partnering on, you
know, some massive projects.
You know, obviously, yourspecialty.
(02:10):
You know life sciences andpharmas were in that, or
utilities and manufacturing andjust ultimately it's just been
this incredible ride for bothteams to watch everyone grow,
evolve, take on these bigger andbolder challenges and you know
it's kind of a little bit ofhumbling beginnings to now we're
attacking these enterpriselevel, you know, customers
(02:32):
together and so the journey is.
That's where the journey haskind of taken us.
It's exciting, absolutely.
Frank Morphis (02:37):
Yeah, and I think we'll touch on a lot of those
points in the podcast today, orat least a handful of them.
But I think the coolest thingto me is is in working with you
guys, just being able to meetfolks wherever they are in their
journey in the beginning, um,kind of being raw, being new to
those that are in the middle andthose that you know feel that
they have it mastered.
Uh, so it's.
It's been a pleasure workingwith you folks and, you know,
(02:58):
looking forward to to what wehave in the future.
Um, so I'd love to give you anopportunity here for those that
are new to Naviam, allowing youyour elevator pitch for who you
guys are, where the name camefrom.
This is probably the hot topicfor the podcast.
Darrell Tucker (03:15):
Yeah.
So Naviam, the name, it's newand I think I'm still kind of
working on that elevator pitch.
I tried it a couple of times toa certain level of degree.
So Naviam N-A-V-I-A-M theN-A-V-I stands for navigating,
the A-M is asset management.
(03:36):
So navigating, asset managementis ultimately how we came up
with the name.
So it might be a new name but,trust me, the foundation is kind
of built on where we came from,so it's still rock solid.
So ultimately it was, you know,a bold move.
So we united initially, acouple months back, we initially
(04:01):
brought together seven top tiertechnology companies in the
Maximo space, each specializingin asset management.
Fast forward, just a couplemonths later we're already up to
nine and so that number isgoing to grow and each one of
them kind of brings this crucialpiece into the puzzle of
streamlining and optimizing,modernizing the asset management
(04:24):
journey.
So the impact ultimately,itizing the asset management
journey so the impact ultimatelyit's already been very massive.
And so if we were going to sayelevator speech, you know today
Naviam, we are a team of 350plus professionals.
We're spread out across fourcontinents, we're supporting in
some capacity over 900 maximumenvironments.
(04:47):
Yeah, and that's not justimpressive, it's kind of a
reflection of scale and trustand consistency that we're
trying to bring forward with thebrand as a whole.
So the purpose of thisconsolidation it's really to
advance asset management, todrive innovation in the cloud
services, unlock real, tangiblevalue for customers, bundle our
(05:08):
IP and services for customers aspart of our core offering.
And then, from my perspective,you know, I'm honored to
commercially help lead theglobal cloud services division,
so I get to work with thisincredible team that's rolling
out this next generationsolutions across the globe, and
so this is more than arebranding, this is kind of a
(05:29):
rebirth and it's a lot of fun.
It's a lot of fun.
Frank Morphis (05:34):
Yeah, that's exciting.
We're all excited, both mygroup, abs Consulting and, I'd
imagine, a handful of the folksthat are listening to this.
So, yeah, thank you for walkingus through that Kind of talking
to the driving force thereright behind why you guys
rebranded.
I know that M&A is huge rightnow.
The economy's booming.
Things are crazy.
(05:55):
Some would say Things areexciting.
Others would probably referenceit that way.
I would imagine that youpersonally were pretty close to
this venture and to theseengagements.
Could you shed some light onwhat this process has been like
for listeners that are goingthrough something similar or
maybe are even in theconsideration phase of something
similar?
Darrell Tucker (06:16):
Yeah.
So I had a unique opportunityto be a little bit of a fly on
the wall during the whole mergerand when I say fly on the wall,
I'm talking about a fly on thewall way back there.
So thankfully I was invitedinto a couple of the grown-up
meetings.
My mentor allowed me to stay alittle bit engaged again, from
(06:38):
far away, but ultimately I gotthe opportunity to listen in, to
learn, quietly, root forpositive outcomes and, candidly,
obviously I'm very ecstaticwith where we landed, I guess
this Maximo ecosystem.
So it's deep into what I callthe great consolidation, the
(07:00):
shift, this change.
It didn't begin with us, itdidn't.
It started five plus years agowith some firms that we both
know quite well.
Our approach might be a littledifferent, maybe unconventional,
but it kind of reflects what Ibelieve is a natural evolution
of the space.
So ultimately, I feel theMaximo customer base it is
(07:24):
maturing.
There are larger customers,companies they're more complex
organizations risingexpectations, unfortunately
rising cost.
The market is super competitiveand Maximo isn't the only game
in town anymore, right?
So every player in our world,in this ecosystem, no matter how
(07:46):
talented, how much IP you have,your value drivers, they need
to be thinking about how to domore smarter, how to build, to
scale, and so that's why I trulybelieve what we're seeing is
the start of what could be moremergers in the future.
It's not just a consolidation,it's a recalibration of the
market, a way to, ultimately,each of us to position ourselves
(08:10):
, to be leaders and not justsurvive, because I guess, at the
end of the day, it's all aboutdelivering value to the customer
and the day it's all aboutdelivering value to the customer
, and in that we're all kind ofon the same journey ultimately.
So, yeah, I think it's going tocontinue.
Frank Morphis (08:24):
Yep, yeah, daryl, I appreciate you going through
that, but it leads me reallyinto one of the next topics that
I had for today, and youreferenced IBM, maximo and as a
nod to different technologyintegrations.
There are some folks that areutilizing Maximo now.
There are some that haveutilized it in the past and may
even be considering going downthat route in the future, or
(08:46):
even now, right.
So, in terms of commercialnetworks, we both know that
they're super critical for thefolks that are listening to this
podcast and the folks that wework with day in and day out.
How does this rebrandstrengthen those networks,
especially in terms ofreliability and efficiency?
Darrell Tucker (09:03):
Well, let's start with efficiency.
So, from our perspective, wehave a sharper focus on
operational efficiencies and wethink that's going to be a game
changer for us.
We've updated our brandmessaging.
We've made it clear we'rebuilding systems that reduce
friction.
So, you know, think fewerdelays, clearer workflows,
(09:25):
smoother transactions.
It's like tuning up the engineof a commercial network.
Everything runs cleaner, faster, it's more predictable.
You know this is going to helpour network of partners like ABS
, so it's going to hopefullybuild trust with the process and
the platform.
It's going to create thisdomino effect.
(09:47):
So fewer interruptions, fasterresolutions, a lot less
guesswork.
From, I guess, a reliabilitystandpoint, I think this is
where it gets even moreinteresting.
So Naviam isn't just sayingwe're reliable, we're building
the infrastructure to prove it.
So that includes ourinvestments in various companies
(10:09):
and technologies andinnovations that reinforce this
system.
Resilience, and so, if youthink predictive analytics and
scalable solutions andstreamlined communications,
things get very, veryinteresting.
What does you know ultimately,frank, does that mean for the
network?
Well, it's going to mean feweroutages, more uptime, a platform
(10:31):
you can count on, a platformthat the customers can count on
when they need them most.
So some really good things withreliability.
Frank Morphis (10:40):
Yeah, that's awesome, and you mentioned
uptime there, right?
I think that any of theseepisodes that could be the title
and it would draw people in.
I think that's what we're alldriving for.
Darrell Tucker (10:50):
Absolutely, I 100% agree Absolutely.
Frank Morphis (10:53):
So I'll ask you this one, and it's typically a
tough question, right?
But most folks, when they're ontheir path in reliability or
they're looking at efficiency,so many people are looking for
that quick win, right, that feelgood.
Why are we doing this?
And here's a short answer to itthat keeps us going right.
For those that are focused onreliability specifically which
(11:14):
you and I would both say shouldbe everyone there are a lot of
benefits.
But for those that are in theinfancy of their journey they're
just starting what specificallycan they look forward to?
Darrell Tucker (11:25):
You know, I just had this conversation with a
customer a couple weeks ago.
It's a brand new customer forus.
It's actually a brand newcustomer in this asset
management space Not a verylarge one at all.
So they, too, were looking foryour words quick wins and so
what we talked about was we weretalking about visibility,
(11:46):
specifically from this person'srole as an administrator in the
organization.
How was this person going toshare with his team lead?
This was the right decision forthem, and so the conversation
quickly moved to topics likedata.
One of the first benefits quickwins that needs to be brought
to the table is this cleaner,consolidated visibility.
(12:09):
So, even if you're juststarting out, this means finally
seeing your data in kind of oneplace, in real time, without
having to chase it acrossvarious emails and spreadsheets
and dashboards.
So that's huge, because youknow, at the end of the day, you
can't fix what you can't see,and when you can trust your data
, you can start making smartercalls, even without a massive
(12:33):
digital transformation budgetlike these folks happen to have.
So I think that might be onegood example.
Frank Morphis (12:39):
Yeah, daryl, thank you so much for that.
The next thing I want to moveto and we've touched on it a
little bit we've touched alittle on customers, without
name dropping.
Obviously.
We've also touched on partnersand some of the work that we've
done with you guys as a partner.
Sadly to say, there are manypartners of yours out there
(13:00):
Focusing on that a little bit.
What do you see changing forpartners?
Is there now more businessopportunity with Naviam or is it
strictly just kind ofstreamlining offerings?
Can you?
Darrell Tucker (13:14):
shed some light on that for us, frank, more
business opportunities period,with us being able to sharpen
our value proposition around ourglobal cloud services and our
IP.
We can bring to the table.
We not just repositionourselves.
We're expanding the size of theplaying field.
(13:35):
Ultimately, that means newmarkets, new enterprise clients,
and they're all being drawninto this network.
So, especially if we're lookinginto areas that ABS excels at,
like modernization, reducingrisk, wanting to scale at a
smarter you know some of thethings that your customers are
asking for.
You guys have deep roots intorisk management and asset
(13:59):
optimization and compliance.
So it's a green light for newsolutions and co-selling
opportunities that I believethat we're going to be able to
present to you.
Frank Morphis (14:09):
Awesome.
Yeah, we love it.
We love it.
And for the Maximo communityspecifically, does this rebrand
mean new tools, new integrations?
I think you've alluded to someof that Support models.
Does that change?
I would imagine it grows.
What should we be excited about?
Darrell Tucker (14:25):
It might be the single most exciting piece for
me.
So all the tooling from themultiple companies that we're
acquiring that have come onboard.
It's not being shelved.
That tooling isn't beingshelved, it's not being sunset.
It's being evaluated, optimized, integrated into something
greater.
So think like a unifiedout-of-box offering that's going
(14:47):
to be seriously robust that wecan take as the market.
So what does that mean inpractice?
Solution bundles that actuallysolve needs, part of our core
offering.
And that's where it's startingto get a lot.
It's starting to become veryfun day in, day out, as we
actually think about what is notimaginable.
(15:09):
We're starting to bundle thatstuff together and package that
stuff.
Frank Morphis (15:13):
Yeah, absolutely, and if we're being honest, you
know we run into organizationsall of all the time that are
that are utilizing multiplepartners or utilizing multiple
you know different practices orproducts or or whatever that may
be right.
Being able to consolidate thosethings is, I would imagine,
something that everybodylistening here is is super
(15:35):
excited about.
Darrell Tucker (15:36):
We're excited to show you what's next.
Frank Morphis (15:40):
That's awesome.
It's a little forecasting there.
I like it.
So, talking some more about theopportunities, there are some
that you and I are working nowor our organizations are working
together now and the folks thatwe're talking to.
We had one, last week actually,where we had to explain the
Naviam rebrand and what it meantmoving from the name Progetech
(16:00):
being on paper right.
That feedback was folks wereexcited.
Has the excitement beenconsistent across the board?
I mean, I hate to ask thequestion, but has there been any
negative feedback or confusion?
Darrell Tucker (16:15):
So there's definitely buzz there,
definitely excitement about,about what's going on right now.
I guess, uh, uh, negativeexcitement or negative feedback.
I, I, we, we do find ourselvesanswering many questions around.
Why does the project techwebsite not work anymore?
Yeah, are you still gonna haveswag at the shows?
(16:35):
Are you going to have socks andshirts with your name?
Yes, yes, yes, yes, yes, yes,if I can sweet talk, marketing
to free up some money, yes, buteverything's been great.
Everything's been great.
Frank Morphis (16:47):
That's awesome.
I've got a couple pairs ofsocks and they're pretty good,
so as long as I'm still allowedto wear those as we go out and
walk trade show floors, we'll begood to go.
Yep, awesome, well, great, Iappreciate it.
And just kind of wrappingthings up here, we always like
to provide our listeners withjust some forward-thinking
insights, reinforcing thebenefits for reliability
(17:10):
professionals, for end users,for other folks that, as I
mentioned before, may bepartnered with Naviam.
If you had to sum up thisrebrand in one sentence, you
know, for maintenance and forreliability leaders, managers,
whoever that may be I don't knowif this is your you know
hashtag or your LinkedIn blurb,but what would you say to sum up
(17:35):
Naviam's rebrand?
Darrell Tucker (17:36):
For maintenance or a reliability manager.
Yeah, specifically Naviam islike going from a toolbox full
of random IKEA parts to a NASAcontrol center, but without the
(17:59):
anxiety.
Frank Morphis (18:00):
Yeah, I'll be honest, I got two little girls
and I've had to put together acouple of IKEA furniture,
whatever's, and it's a brutalprocess.
So I think a lot of folks canget behind the excitement there.
Yeah, that's fantastic.
And the last thing that I'llask you is for parting wisdom,
(18:20):
leaving our audience here with alittle bit of inspiration or
confidence Again.
We've talked about M&A.
We've talked a lot about assetmanagement journey Anything that
you can add to either of thoseitems as parting wisdom for
listeners, you know I get a lotof questions about what we're
going through, what we're doing,what we're trying to accomplish
now.
Darrell Tucker (18:40):
I would say the topic always goes back to growth
, and so my position is growthisn't just about acquiring and
buying companies.
It's about building a biggertable so everyone has a seat at
the table, and maybe that meanswe just have to buy a few extra
(19:01):
pizzas.
Frank Morphis (19:02):
Sure, yeah, that's really good and I think
we've alluded to it multipletimes but just doing whatever we
can, however we can, to juststrengthen the operational
components of what theorganizations that we work with
are doing.
Operational components of whatthe organizations that we work
with are doing right, makingthem more reliable, giving them
confidence in everything thatthey do, whether that's
technically or, you know, interms of reliability, it doesn't
(19:26):
really matter what it is, andit's exciting to see what you
guys are doing on the Naviamside.
So, darrell, I just want tothank you again for joining
today.
It's been a pleasure.
Look forward to any opportunityto do this with you.
Again, thank you for invitingme.
This was a blast, awesome, andI do want to urge all of our
listeners to visit abs-groupcomand Naviam to learn more about
(19:49):
our partnership and how we aretransforming risk and asset
management.
Until next time, I'm FrankMorphis.
Thanks for joining.
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