Intelligent Process Automation

Intelligent Process Automation

Intelligent Process Automation (IPA) and Artificial Intelligence (AI) enable companies to automate routine tasks with software so teams spend less time on manual work and more time on activities that leverage their unique and valuable skills. SimpliSmart was founded to help companies and clients generate business value through digital transformation – including Intelligent Process Automation (IPA), Business Process Manager (BPM), and Customer Relationship Manager (CRM). Unlike other advisory services, SimpliSmart is focused on ensuring companies succeed in their automation journey through measurable deliverables, and low-cost/long-term engagements.

Episodes

July 11, 2025 16 mins

🎙 Why Do Organizations Need Governance for AI? – Part 2
With Simpli Smart

In Part 2 of our compelling series, we go even deeper into the evolving landscape of AI governance. Continuing the conversation with:

👤 Andrea Gaddie Bartlett, CEO/President of UniqueMinds.ai
 👤 Lalit Verma, Chief AI Officer

Whether you're shaping your first AI policy or scaling governance across global teams, this discussion delivers practical ...

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🎙 Why Do Organizations Need Governance for AI? – Part 1
with Simpli Smart

In this thought-provoking first episode, we dive into why AI governance is no longer optional—it's essential. Join us as we sit down with two industry leaders:

👤 Andrea Gaddie Bartlett, CEO/President of UniqueMinds.ai
👤 Lalit Verma, Chief AI Officer

Together, they explore the urgent need for responsible AI practices, the risks associated with u...

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Our conversation on determining return on investment (ROI) with RPA or Intelligent Automation continues in the second of our two-part series! SimpliSmart's President & CEO, Matt Gustitus, is joined by Darren Ratliff, Director of Interoperability Program Management for Zotec Partners to unpack ROI calculations and provide insights that will help you maximize your automation investments.

Follow us on LinkedIn @ https://www.li...

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How do you determine return on investment (ROI) with RPA or Intelligent Automation? SimpliSmart's President & CEO, Matt Gustitus, is joined by Darren Ratliff, Director of Interoperability Program Management for Zotec Partners to unpack ROI calculations and provide insights that will help you maximize your automation investments in part one of a two-part series.

Follow us on LinkedIn @ https://www.linkedin.com/company/simpli...

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In this second and final episode of a two-part series, Kent Andrews (Chief Operating Officer - Digital Workforce Solution) and Matthew Gustitus (Chief Executive Officer - Digital Workforce Solution) discuss the role of IT and the proper support model to use for Intelligent Automation (or RPA) including a digital workforce. Matt and Kent talk about the challenges and benefits of leveraging your digital workforce while exploring the ...

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In this first episode of a two-part series, Kent Andrews (Chief Operating Officer - Digital Workforce Solution) and Matthew Gustitus (Chief Executive Officer - Digital Workforce Solution) discuss the role of IT and the proper support model to use for Intelligent Automation (or RPA) including a digital workforce. Matt and Kent talk about the challenges and benefits of leveraging your digital workforce while exploring the use of arti...

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Join us as we take a closer look at optimizing the patient experience and driving cost savings with Intelligent Automation (IA) or RPA for healthcare. Digital Workforce Solution CEO Matthew Gustitus leads the conversation on overcoming the challenges of leveraging your digital workforce along with your human workforce to maximize value and drive job satisfaction with our special guest, Angela Smith, Director of Process Automation a...

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In this insightful episode, we delve into the transformative journey of IU Health as it embraces automation, mainly through Robotic Process Automation (RPA), to enhance efficiency, accuracy, and patient care. Our guests, Angela Smith from IU Health and Matt Gustitus of Digital Workforce Solution, share their experiences and the strategic steps to integrate automation within healthcare operations. This dialogue sheds light on establ...

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November 21, 2023 15 mins

Welcome back to the Digital Workforce Solution podcast, where we're unfolding the impactful story of RPA in healthcare through Indiana University Health's transformative journey. Matt Gustitus of DWS, Bryan Daniels from IU Health, and Brad Hairston of Blue Prism further show the remarkable ways RPA is reshaping healthcare service delivery and enhancing patient care.

In this episode, our experts reveal how RPA applications ...

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November 9, 2023 20 mins

Dive into the transformative world of IU Health's automation journey on this enlightening Robotics Process Automation podcast episode. Join Brad Hairston from SS&C Blue Prism, along with Bryan Daniels, the visionary VP of Revenue Cycle Solutions at IU Health, and Matt Gustitus, the automation strategist and CEO of Digital Workforce Solution, as they unveil the pivotal steps and strategies that catapulted IU Health to the f...

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In this episode of the Robotics Process Automation Podcast, Shyam Patel, a Computer Science student and intern at Digital Workforce Solution, discusses his journey into technology, the challenging and rewarding experiences of his internship, and the valuable skills and accomplishments he gained from working on automation projects.

Follow us on LinkedIn @ https://www.linkedin.com/company/simplismart-io/ or find us online at simplisma...

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On this episode of the Robotic Process Automation Podcast, Trellis is joined by CEO, Founder and Lead Advisor of Digital Workforce Solution, Matt Gustitus to talk about the technical aspects of process automation, with a focus on the difference between Robotic Process Automation (RPA) and Application Programming Interface (API).

https://www.digitalworkforcesolution.com/

Follow us on LinkedIn @ https://www.linkedin.com/compa...

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Today, Trellis and Ashley are joined by Markika Harris, Lead Solution Architect at Digital Workforce Solution, to follow up on our last episode about the importance of business process documentation. 

In this episode, we'll expand on this topic and talk about what is needed in a process document in order to automate that process.

https://www.digitalworkforcesolution.com/

Follow us on LinkedIn @ https://www.lin...

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December 16, 2022 13 mins

On this episode, Michelle and Ashley join Trellis in a discussion about Business Process Documentation.

They cover:

  1. Why Business Process Documentation is so important
  2. How it can improve internal operations
  3. How to know if a process is ready for automation
  4. The benefits of automating a documentation process
  5. How automation manages documentation
  6. How to prepare for a successful automation implementation

To learn more about RPA, visit ou...

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https://www.digitalworkforcesolution.com/ On this episode of the Robotics Process Automation podcast, Matt is joined by DWS' new CFO, Michelle Demarco.

Michelle discusses her professional background and her experience and observations within a diverse group of organizations and how it relates to process improvements.

The two also discuss what drew Michelle's attention to RPA and workforce automation, the...

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Blue Prism, a technology partner of Digital Workforce Solution, is a multinational software corporation that makes enterprise robotic process automation software that provides a digital workforce designed to automate complex, end-to-end operational activities.

DWS' founder, Matthew Gustitus, was invited to join Blue Prism of Episode 163 of the Transform NOW podcast hosted by SS&C and Blue Prism.

On this e...

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On this episode of the Robotics Process Automation Podcast, Matt talk about setting achievable short-term goals in your digital transformation as it relates to RPA.

Matt discusses the following questions: 

  1. As part of our short-term goals, should we focus on where we need RPA the most, or the areas that give us the quickest returns first?
  2. Does the deployment of digital workers require changes to our computing applications...
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https://www.digitalworkforcesolution.com/  On this episode of the Robotics Process Automation Podcast, Matt discusses strategic goals for rolling out RPA.

It is clear that too many companies are inundated with a significant amount of marketing material and sales pitches related to automated bots and their need for a digital transformation.

The reality is that companies usually don’t have enough time to research all the vari...

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January 21, 2022 27 mins

https://www.digitalworkforcesolution.com/ Digital Workforce Solution founder, Matthew Gustitus, kicks off the Robotics Process Automation Podcast with Episode 1 by sitting down for an interview with FortressIQ. The Hello Human Podcast by FortressIQ covers the latest topics in artificial intelligence and how it's being applied in the real world.

Matt provides some excellent insight into Robotics Process Automation and ...

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