230. The Power of Kindness with Nomi Bergman

"Share your likes before your concerns."

"Life is not a dress rehearsal."

 

Episode summary |

In this engaging conversation, Nomi Bergman shares her journey from a challenging childhood in athletics to becoming a successful leader in the technology sector. She emphasizes the importance of kindness, generosity, and positive intent in leadership, drawing from her experiences at Bright House Networks. Nomi discusses the significance of creating a supportive work culture, the value of timely feedback, and the power of personal growth through action. She also reflects on her family background, the lessons learned from mistakes, and the impact of mentorship. Throughout the conversation, Nomi inspires listeners to embrace their authentic selves and to lead with kindness.

 

R.O.G. Takeaway Tips |

• Generosity in leadership fosters a positive work culture and builds trust.
• Sharing likes before concerns enhances team collaboration and morale.
• Kindness is a powerful leadership trait that can lead to greater success.
• Assuming positive intent can help navigate workplace challenges.
• Learning from mistakes and taking corrective action is crucial for personal growth.
• Creating a culture where employees can say 'yes' leads to better customer service.
• Timely feedback is essential for effective communication and improvement.
• Everyone has a unique story to share that can inspire others.
• Life is not a dress rehearsal; take action and live authentically.

 

Chapters | 

00:00 Introduction to Nomi Bergman

02:04 Nomi's Early Life and Background

04:25 Overcoming Challenges in Athletics

06:56 The Importance of Generosity in Leadership

12:11 Creating a Positive Work Culture

14:17 The Hello Friend Campaign at Bright House

16:44 Assuming Positive Intent in Leadership

17:41 Learning from Mistakes and Taking Corrective Action

20:56 The Benefits of Kindness and Collaboration

22:19 The Shift from Right Answers to Teamwork

23:07 Reinventing Leadership Style through Kindness

25:07 The Strength of Kindness in Leadership

26:52 Delivering Feedback with Kindness and Clarity

29:31 The Power of Humility in Leadership

32:34 Finding Your Voice and Sharing Your Story

34:36 The Importance of Action and Kindness

41:53 Life Lessons: No Dress Rehearsal

42:20 The Lasting Impact of Kindness

 

Guest Bio |

Nomi Bergman is the President of Advance/Newhouse Investment Partnership, where she brings visionary leadership to a portfolio of innovative companies in the technology and media sectors. She previously served as President of Bright House Networks, where she led over 8,500 employees and helped grow the company into the sixth-largest cable operator in the U.S. before its merger with Charter and Time Warner Cable. With more than 25 years of experience, Nomi is a seasoned operator, technologist, investor, and advisor known for developing strategies that elevate product delivery and customer experience. She began her career in Management Information Consulting at Arthur Andersen, building a foundation in analytical thinking and systems optimization.

Nomi has been recognized with the CableFAX Lifetime Achievement Award and was inducted into The Cable Center’s Hall of Fame in 2018. She is deeply committed to inclusive leadership and mentorship, serving on various boards and supporting initiatives that advance equity and opportunity. A passionate advocate for human-centered innovation, Nomi brings both heart and strategy to every endeavor. She is also a proud wife and