The Princess and the Cricket Wireless (Episode 29)

What happens when you switch from T-Mobile to Cricket Wireless? According to Paula… pain, chaos, and a masterclass in how not to do customer service. 🥴

But this isn’t just a rant about dropped calls and long hold times. We take it bigger into why customer service matters more than ever, and how it ties into the shift from the old-school sales funnel to the modern flywheel approach in marketing.

In this episode of Royally Unhinged:

•The customer service story that’ll make you cringe

•Why word-of-mouth can spin faster than any ad campaign

•Sales funnels are out. Flywheels are in. Here’s why.

•How creating a better customer experience can keep your brand from dropping the call

Tune in now and decide for yourself: are you building a funnel… or a flywheel?Episode sponsored by Cottage Grove Area Chamber of Commerce and Cottage Grove Area Women in Business | cottagegrovechamber.org

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Be sure to check out royallyunhinged.com for any sponsor opportunities or see where we will be live!

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