RPI Tech Connect
RPI Tech Connect brings you real conversations with the people implementing ERP and workforce technology every day. Host Chris Arey talks cloud migrations, change management, and what's working across HR, finance, and supply chain. Every episode leaves you with something you can act on to get more out of your back office.
Episodes
October 6, 2026 • 36 mins
The healthcare organizations that avoid the scramble during a shortage usually sorted out how their supply chain runs long before the crisis hit.
In honor of Supply Chain Week, SCM Principal Consultant Stephanie Marquez joins RPI Tech Connect to explain what resilience looks like in practice, drawing on about 17 years across manufacturing, healthcare, and consulting. She makes the case for centralized procurement and explains why ...
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September 22, 2026 • 51 mins
A lot of ERP work gets pushed to "after go-live," and then it gets done in a hurry, if at all.
Learning the system, securing it, and deciding who runs it are three items that tend to get pushed out. Ken Foley, Vice President of RPI Consultants' Infor Practice, returns to RPI Tech Connect to argue that ERP implementation planning should cover this work from day one
Drawing on nearly 30 years in the Lawson and Infor space, Ken cove...
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September 9, 2026 • 37 mins
Business and technical teams typically walk into a project after the same outcomes. They just describe it in very different terms, and somewhere between kickoff and delivery it gets easy for everyone to get lost in the sauce.
Sarah Wimberley, founder of Ulster Technologies, has spent 14 years in healthcare sitting between the people who run the business and the people who build the systems for it, finding language both sides can w...
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August 25, 2026 • 37 mins
The critical water management software that utilities rely on wasn't built for what they're facing in 2026, and the shortcomings are beginning to make themselves known.
In this episode of RPI Tech Connect, two guests calling in from Northern California join to talk about the current state of water utilities: Bob Benstead of Infor Strategy Group and Mark Oliver, who leads the Infor Practice at VIP.
Bob covers the landscape—w...
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August 11, 2026 • 30 mins
Migrating to a cloud WFM platform is good from a software perspective. But as UMMS discovered, it’s also a great opportunity to optimize the processes that support it.
In this episode of RPI Tech Connect, Dave Curtis, Director of HRIS at the University of Maryland Medical System (UMMS), talks about their recent Infor WFM implementation—including their move from a previous time & attendance system to a real-time, cl...
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July 28, 2026 • 38 mins
AI agents promise big savings but bolting them onto messy processes is a fast way to burn money.
In this episode of RPI Tech Connect, Marcus Mossberger of LYTIQS and Melissa Olson, Director of Infor Solutions at RPI Consultants, break down why strategic workforce planning is now urgent for any organization weighing agentic AI.
They explain why standardized processes have to come before automation, how to balance the real cost of ...
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July 27, 2026 • 33 mins
Most conversations about AI in healthcare focus on the back office but what happens when it enters the exam room?
In this episode of RPI Tech Connect, board-certified neurologist and epilepsy specialist Dr. David Stewart shares how AI shows up in his daily practice, from dictation tools that let him face patients instead of a screen to quantitative EEG software that helps him screen hours of brainwave data in minutes.
He explains...
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July 7, 2026 • 58 mins
Infor Connect 2026 just wrapped up, and there was a lot to talk about.
In this special edition of RPI Tech Connect, Chris sits down with two guests who were on the conference floor: Jeremy Stoltzfus and Melissa Olson.
Jeremy covers the usability story—the new Notification Center, Velocity Suite AI use cases, and why the Consolidated WebApp deadline this October is something you don't want to ignore.
Melissa picks up where ...
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June 16, 2026 • 47 mins
KLAS Research has interviewed hundreds of healthcare decision-makers about their ERP experience, and the same patterns keep showing up.
In this episode, Kevin Huang, PhD, Principal Healthcare Consulting Lead at KLAS Research, joins to share what his team has uncovered in recent years. He shares what the data reveals about why outcomes diverge, and why the biggest gaps tend to show up around training, communication, and how well o...
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June 2, 2026 • 29 mins
Conferences can feel like a lot, but this year's GHX in New Orleans had a clear message.
In the latest episode of RPI Tech Connect, Principal Supply Chain Consultant Stephanie Marquez returns to share her three biggest takeaways from the summit; why the industry is getting back to process fundamentals; how cross-functional collaboration is finally getting the attention it deserves; and why small experiments often beat big plans. S...
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May 12, 2026 • 32 mins
Most companies don't realize how much can go wrong in an ERP project before the software is even chosen.
In this episode of RPI Tech Connect, change management consultant Casey Gomes shares why so many large IT initiatives fail to deliver and what organizations can do differently from the start.
With 30-plus implementations under his belt, Casey walks through three principles that separate projects that stick from ones that sta...
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April 28, 2026 • 35 mins
Most nurse scheduling problems aren't software problems—they're people problems, and it helps to have consultants who've walked in those shoes.
In this episode of RPI Tech Connect, host Chris Arey sits down with Brianna Zink, Senior Director of Global Strategy for WFM at Infor, and Maria Hamberlin, Senior WFM Business Analyst at RPI Consultants—two former nurses who started their careers together at a long-term acute ...
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April 14, 2026 • 44 mins
Healthcare costs keep climbing, and the systems meant to manage them are straining under the weight.
In this episode of RPI Tech Connect, healthcare technology leader Brian Rosenberg returns to explore why healthcare is so expensive and where the real opportunities to bring costs down actually live.
From AI-powered ambient documentation to smarter supply chain management to back-office automation, Brian makes the case that oper...
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March 31, 2026 • 25 mins
An ERP implementation has a lot of moving parts, but one of the most overlooked is who's actually looking out for you throughout the project.
Your vendor brings a project manager to the table, but that person works for the vendor. In this episode of RPI Tech Connect, Deb Kaminetzky, founder of De Facto PM, joins to talk about what role a client-side project manager plays during an ERP project and why the difference matters more t...
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March 17, 2026 • 25 mins
The largest healthcare organizations in the country don't choose their AP automation platform by accident.
There's a reason Yoga keeps winning in that space—and it comes down to three things: how it was built, how it's supported, and how it actually uses AI. Senior Cloud Engineer Nate Dean joins RPI Tech Connect to break down what sets Yoga apart from platforms that look good in a demo but fall short in production, includi...
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March 3, 2026 • 23 mins
Switching consulting partners mid-implementation can feel risky—but staying with the wrong one might cost you more.
In this episode of RPI Tech Connect, Senior Financial Consultant Alesandro Gargano shares what the project recovery process looks like for customers who've decided it's time for a change. From the first conversation to rebuilding momentum, Alesandro explains how the right partner earns your trust, works with yo...
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February 17, 2026 • 51 mins
The results are in—and year three tells a much bigger story.
In this episode of RPI Tech Connect, we break down what we’re seeing in our third annual State of the Infor Community Survey, including a closer look behind the headline numbers.
Cloud activity has accelerated in a big way. AI experimentation is everywhere, though enterprise adoption tells a more measured story. Reporting satisfaction is up and interestingly...
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February 3, 2026 • 26 mins
ERP projects succeed or fail based on how they are managed, not the software itself.
In this episode of RPI Tech Connect, RPI PMO Director Theresa Nelson explains what most organizations are not told before starting an ERP implementation. She discusses the project management decisions that determine ERP success, including leadership alignment, communication planning, risk tolerance, and methodology selection.
Theresa breaks down ...
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January 20, 2026 • 29 mins
With so many technology events competing for attention and tighter budgets shaping attendance decisions, choosing the right events in 2026 matters more than ever.
In this episode of RPI Tech Connect, Michaela Fallon, CMO at RPI, and Adam Luff, VP of Product Solutions at Infor, return to break down how customers should think about the evolving event landscape. The conversation spans local user groups, large scale conferences like ...
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January 6, 2026 • 22 mins
Predictions are only useful if they help people make better decisions. In a complex ecosystem like Infor CloudSuite, looking ahead is less about guessing the future and more about giving the community a shared point of reference. When customers and partners understand what pressures are building, what capabilities are maturing, and where momentum is forming, they are better equipped to plan, invest, and move forward together.
In ...
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