1:50 - Introducing Harriette Doggett
2:25 - What the heck is an ombudsman?
5:45 - How to report a violation
8:28 - Mediation
8:47 - Arbitration
9:29 - Grievance Process
13:56 - Changes to the REALTOR® Code of Ethics
23:10 - Ethical issues in today's current Market
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