Dr. Will To (Part 2): When Chaos Strikes in Optometry

In Part 2 of my conversation with Dr. Will To, he shares his experiences navigating chaos in his optometry practice, including a robbery and subsequent challenges like a fire and flooding. He emphasizes the importance of mental health support for his staff and the role of tele-optometry in providing care to underserved communities. Dr. To reflects on defining moments in his practice that highlight the importance of patient care over business decisions, ultimately advocating for a compassionate approach in the healthcare profession.

Chapters

00:00 Networking in Optometry

01:18 Navigating Chaos: The Robbery Incident

13:49 Dealing with Multiple Challenges

19:50 Navigating Challenges in Practice Ownership

26:22 Telehealth: Bridging Gaps in Optometry

32:41 Inspiration and Future Goals

Takeaways

• Navigating chaos requires quick thinking and decisive action.
• Safety and mental well-being are paramount in the workplace.
• Telehealth can bridge gaps in healthcare access, especially in rural areas.
• Defining moments shape who we are as practitioners and individuals.
• Compassionate care should always take precedence over business profits.
• Community support is crucial in overcoming challenges.
• It's important to address the emotional aftermath of traumatic events.
• Building a resilient team involves open communication and support.
• Optometry can play a vital role in underserved communities through telehealth.
• Paying it forward is essential in the healthcare profession.