How to Crawl-Walk-Run Managing SaaS in IT with Trenton Cycholl (ModMed)

To achieve operational excellence, save money, and drive innovation, IT leaders must have effective processes in place. But, what’s the best approach? Look no further than Trenton Cycholl. As VP of Digital Business at ModMed, Trenton has a software management process on lock to not only reduce administrative burden for IT, but to also drive usage and adoption. In this episode, get an inside look at this process and how to crawl-walk-run your way to a successful SaaS Management program.

Key Takeaways

• [06:26 - 07:42] Strategically aligned partnership with IT for go-to-market goals and customer experience goals
• [07:43 - 08:46] The innovation budget, what it looks like. A flywheel effect for supporting innovative culture and tools.
• [10:47 - 12:05] Legacy software practices and keeping up with the agile world of SaaS, a wakeup call to managing application inventory
• [16:40 - 17:18] Insights into the discovery exercise, emotions around specific applications
• [17:18 - 18:38] Balancing individual preference of needed tools, while reducing sprawl and inefficiency. Sometimes it isn't a balance.
• [20:16 - 21:44] Operationalized usage and adoption of tools, using Zylo to glean insights compared to what used to be cumbersome spreadsheets
• [23:39 - 25:08] The walk phase, what prevents successful license management, difficulty establishing inventory management
• [26:32 - 27:35] Finding out thousands of licenses are unused, a security and financial concern