February 25, 2025 • 20 mins
Engage with a transformative discussion focusing on the compelling contrast between service and hospitality. This episode reveals how these concepts extend far beyond their common interpretations, unpacking their role in enhancing personal and professional relationships. Host David Sage shares insights from his experiences that illustrate the profound impacts of genuine hospitality—not just delivering a service but creating an environment that fosters emotional connections.
Delving into the heart of hospitality, we reflect on real-life scenarios and explore how simple gestures, active listening, and thoughtful actions can lead to memorable experiences. This episode challenges conventional views of service, urging listeners to rethink how they interact in various settings, whether at work or in their personal lives. As research shows, genuinely caring for others leads to stronger relationships and heightened loyalty, proving that hospitality greatly enhances everyday experiences.
Tune in for practical advice on integrating hospitality into your interactions and discover how to create an atmosphere where others feel valued and understood. Don’t miss the opportunity to enrich your life and those around you—join us and start your journey towards fostering deeper connections today! Remember to subscribe and share your thoughts with us!
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The Sage Solutions Podcast and content posted by David Sage is presented solely for general informational, educational, and entertainment purposes. No coaching client relationship is formed by listening to this podcast. No Legal, Medical or Financial advice is being given. The use of information on this podcast or materials linked from this podcast or website is at the user's own risk. It is not intended as a substitute for the advice, diagnosis, or treatment of a psychotherapist, physician, professional coach, Lawyer or other qualified professional. Users should not disregard or delay in obtaining medical advice for any medical or mental health condition they may have and should seek the assistance of their healthcare professionals for any such conditions. The opinions of guests are their own and may not necessarily reflect the opinions of the podcast.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:04):
Welcome to the Sage Solutions Podcast, where we talk
about all things personalgrowth, personal development and
becoming your best self.
My name is David Sage and I ama self-worth and confidence
coach with Sage CoachingSolutions solutions.
Today's topic not only has thepower to reshape your career or
(00:28):
business, but also your personalrelationships and daily life.
This is also a topic that's notcommonly covered on personal
development podcasts, so Ithought it would be an
interesting one to bring in,because I see real-life
applicability in many differentareas of my life, even though,
(00:49):
like I said, it's not typicallytalked about in this realm, in
this sphere.
So today we're covering thedifference between service and
hospitality, two concepts thatmay seem similar on the surface,
but when we dig deeper, wereveal entirely different
potentials for impact.
(01:09):
Now you might be thinking isn'tservice enough?
After all, service is somethingthat we rely on every day.
While service is certainlyuseful, hospitality is a far
more powerful force.
As Maya Angelou once said,people will forget what you said
(01:30):
, people will forget what youdid, but people will never
forget how you made them feel.
And that, my friends, is theheart of hospitality.
But before we get into it, ourgoal with this podcast is to
share free, helpful tools withyou and anyone you know who is
(01:51):
looking to improve their life.
So take action, subscribe andshare this podcast with them.
I think it's important that Igive a little bit of background
on my experience with thesetopics.
I give a little bit ofbackground on my experience with
these topics.
Throughout time, in the midstof many different jobs, I've
usually had a serving job ofsome sort at night, whether this
(02:14):
be at Bonefish Grill, fleming'sSteakhouse, tgi Friday's, way
back in the day, pizzeria Uno's,eddie Martini's, or even the
one that I currently have as asuite server at the Pfizer Forum
.
And, frankly, the lessons thatI've learned from those jobs
have served me incredibly wellin many different areas of my
(02:36):
life.
Anyone that has worked aservice job knows that it's not
easy and if you're going to doit well, if you're going to do
it right especially if you'reworking for tips you can't
half-ass that job and if you do,you're really gutting yourself
of the money that you could bemaking.
(02:59):
Service is important.
If you are a server, if you area bartender, providing solid,
fast, efficient and intuitiveservice is a huge part of the
job.
Often, people need to get inand get out and get all of the
things that they want, and it'syour job to ask the right
(03:21):
questions and to time things outthe right way so that your
service, the help that you areproviding them, the value that
you are trying to give them,enhances the entire experience,
and I found that, whether it beserving or bartending, these
jobs really helped me understandhow to make people happy, how
(03:43):
to provide value and be helpfulas helpful as I can be.
Not to mention, they upped mysocial skills quite a bit,
because I was constantly talkingto new people and trying to
basically win them over, but ifall I was doing was providing a
service, I wouldn't have beennearly as successful in those
(04:05):
jobs as I was and still am today.
The key to becoming a greatserver, a great bartender or
even a great host at home ishospitality.
Before I get way ahead of myselfhere, though, we should
probably define what each ofthese terms mean.
When we talk about service,we're referring to the act of
(04:29):
helping someone out, a dutyfulfilled, a problem solved.
The easiest example is the onethat I was just using about
myself.
Think about a waiter who bringsyour meal promptly, or a
customer service representativewho answers all of your
questions to your satisfaction.
These acts of service areessential.
(04:52):
They meet people's needs, theyresolve issues and they provide
value.
Good service is efficient,reliable and often measured by
speed and accuracy.
In business, you want to providegood service.
(05:13):
Or if you have a product,you're kind of trying to do the
same thing.
You want your product toprovide a service to that
person's life.
You want to provide value.
Provide a service to thatperson's life.
You want to provide value.
The number one way that peopleor businesses make money period
is by providing value to people.
If you are a valuable employee,you are providing a lot of
(05:37):
value to the company andtherefore you will likely get
promoted or a raise.
This idea of providing value asa proxy to what you can achieve
or how far you can go indifferent areas of your life is
a very helpful paradigm mindsetor perspective to take.
(06:00):
The first time that I heard thisargument made of a call for
hospitality, not just service, Ithought it made some excellent
points and that's why I wantedto cover it here today.
My one qualm with the way thatthe argument was made was that
it didn't have enough shades ofgray.
It glossed over service in sucha way that minimized it or made
(06:24):
it seem like an automatic anddidn't really get across the
value of service.
So I wanted to take this second, as I have been doing, to
really get across that serviceis about providing value to
people Not just doing stuff, butdoing stuff of value.
It's also my belief that one ofthe primary or best ways for
(06:49):
somebody to be a great leader isthrough providing a type of
leadership called servantleadership.
A good leader does not justtell people what to do and
manage them Not that that isn'tnecessary.
A large portion of the time, agood leader provides service to
(07:09):
the people that they're leading.
They gain influence by being ofvalue to the people below them,
the people that rely on them toget things done.
Servant leadership empowers thepeople that you are leading to
be better, more effectiveversions of themselves, and
people want to follow somebodywho provides value to them,
(07:33):
which is why service is such animportant part of leadership.
I think I've made it prettyclear that service is essential
and, when done right, providesgreat value.
However, service is the morecommon half of this equation.
This second part is oftenoverlooked and rarely utilized,
(07:57):
except primarily by the peoplewho are in the field that shares
the name hospitality, the fieldthat shares the name
hospitality and even in thatfield, it's way too often
neglected.
So if service is about helpingpeople, what is hospitality?
(08:18):
Well, hospitality, in contrast,goes a step further.
It's not just about fulfillinga need.
It's about creating anexperience that resonates on an
emotional level.
Hospitality is the art ofmaking somebody feel truly
welcomed, cared for andunderstood.
It's about connection andwarmth.
(08:38):
Put it another way servicemight give you a meal, but
hospitality makes you feel likeyou're part of something special
, like you belong, like you'reat home.
Service fulfills that helpingneed, but hospitality infuses
that act of help with genuinecare, building lasting bonds.
(08:59):
So why is hospitality morepowerful than just providing a
service?
Well, let's break it down.
Service can often betransactional.
It's often defined as theexchange of an action for a
result.
When you buy a product online,you expect it to arrive on time.
(09:20):
That's service.
However, hospitality transformsthe transaction into an
experience.
Good service is a prerequisiteto hospitality, because if the
service is bad, you're not goingto be creating this wonderful
experience through hospitality.
Imagine receiving a handwrittennote with your order or having
(09:45):
your customer support rep followup personally to ensure that
you're satisfied and not justasking blanket questions, but
really digging deep and askingquestions that make you feel
heard, that make you feelunderstood.
That extra step creates trustand emotional resonance.
There's a well-known adage inthe hospitality industry Good
(10:08):
service is what you do whensomeone needs help.
Great hospitality is how youmake them feel.
This isn't just a philosophy.
It's backed by research.
According to a 2017 studypublished in the Cornell
Hospitality Quarterly by Smith,johnson and Lee, organizations
that integrated genuinehospitality into their service
(10:32):
model saw a 20% increase incustomer loyalty and a notable
boost in employee satisfaction.
This study highlights that whenpeople feel genuinely cared for
, their commitment whether as acustomer, colleague or friend
(10:55):
grows exponentially.
Moreover, hospitality requiresus to engage on a human level.
It's about empathy, activelistening and anticipating needs
even before they are verbalized.
In our fast-paced world, takingthe time to truly connect can
make all the difference.
As author and motivationalspeaker Simon Sinek puts it,
(11:16):
people don't buy what you do.
They buy why you do it.
Hospitality communicates that,why, in every gesture and
interaction, creating a sense ofbelonging that mere service
rarely can.
So let's talk about how thisconcept applies to our work
(11:38):
environments.
In today's competitivelandscape, companies aren't just
competing on products or prices.
They're competing onexperiences.
Look at companies like theRitz-Carlton or Zappos.
This commitment to hospitalityisn't just a business strategy.
It's a philosophy that turnsordinary transactions into
(11:59):
extraordinary relationships.
In the workplace, hospitalitycan mean fostering an
environment where employees feelvalued and understood.
It might be as simple as takinga few extra minutes to ask a
co-worker how their day's going,or creating a workspace where
everyone feels comfortablesharing their ideas.
(12:20):
This leadership modelshospitality.
In addition to service, itbuilds a culture of trust and
collaboration.
So remember this quote byRichard Branson Clients do not
come first.
Employees come first.
If you take care of youremployees, they will take care
(12:41):
of your clients.
When employees experiencegenuine hospitality at work,
they're more likely to extendthat warmth, that hospitality,
to customers or guests andcolleagues alike.
Notice the little reframe ofguests instead of customers.
It shifts your mind to ahospitality mindset as if
(13:05):
they're a guest in your home,not just a dollar sign on paper.
It's also about creating spaceswhere vulnerability is not met
with judgment but with support.
In meetings or team-buildingexercises.
Incorporating hospitality meansactively listening, celebrating
small victories and fosteringan environment where everyone's
(13:28):
voice is heard.
This approach transformsroutine work interactions into
opportunities for personalgrowth and collective success.
Hospitality isn't reserved justfor professional settings.
It's a vital ingredient in allrelationships, whether it's with
your family, friends or evennew acquaintances.
(13:48):
Think about the last time youfelt truly welcomed into
someone's home.
Often it wasn't the meal or thefancy decor.
It was the warmth, the genuineinterest in your well-being and
the effort to make you feel athome that left a lasting
impression.
In personal relationships,hospitality means being present,
(14:11):
listening intently or, as we'vecalled it in other episodes,
active listening and showingempathy.
It's about creating safe spaceswhere people can just be
themselves and not have to worryabout you judging them.
As the ancient proverb goes,hospitality is making strangers
(14:31):
feel at home and making friendsfeel welcome.
By extending this mindset intoour relationships, we not only
enrich our own lives, but alsocreate networks of support and
care.
Consider the example of afamily gathering.
It's not just about the food orentertainment.
It's about the atmosphere, thelittle gestures like a warm
(14:56):
smile, a heartfelt compliment ora thoughtful conversation that
can turn an ordinary gatheringinto a cherished memory.
When we practice hospitality inour relationships, we nurture
bonds that last a lifetime.
Furthermore, in today's digitalage, where interactions often
(15:20):
happen behind screens, peoplefeeling true hospitality has
become more and more rare.
So, whenever possible, try toinfuse hospitality into our
virtual communications.
Doing this is more importantthan ever.
A thoughtful email, apersonalized message or even a
(15:41):
well-crafted social media postcan go a long way in making
somebody feel truly valued whenit comes to hospitality and
business.
If I haven't already made thisclear, hospitality is not just
for hospitality businesses.
(16:02):
It is not provide value totheir guests.
Figure out what areas of yourlife you can apply these
concepts to and personalize itfor yourself.
So, now that we've explored howhospitality can transform
multiple areas of your life,including work and your
(16:24):
relationships, you might bewondering how can I cultivate
more hospitality in my dailylife?
Well, here are a few practicaltips.
Practice active listening.
When someone speaks, reallylisten.
Put aside distractions.
Be present in the moment andfocus on what they're saying.
(16:45):
Reflect back what you hear.
This not only shows that youcare, it builds trust.
Second, add a personal touch.
Whether it's writing athoughtful note, remembering
someone's favorite coffee orderor simply asking how their day
went, these small actions makepeople feel seen and valued.
(17:06):
Third, create inclusiveworkspaces At home or work.
Encourage an environment whereeveryone feels welcome to share
their ideas and experiences.
This can be as simple asarranging a regular family
dinner or organizing teamlunches.
And finally four embraceempathy.
(17:28):
Try to understand things fromother people's perspectives.
This shift in mindset cantransform routine interactions
into moments of genuineconnection.
As author, speaker andresearcher Brene Brown brown
once said, connection is whywe're here.
(17:48):
It is what gives purpose andmeaning to our lives.
By embracing hospitality, we'renot only offering service,
we're nurturing deep, lastingconnections.
So as we as we wrap up today'sepisode, let's revisit the key
idea.
Both service that providesvalue and genuine hospitality
(18:12):
are valuable, but hospitalitygoes beyond just meeting
people's needs and providingvalue.
It creates a sense of belonging, trust and emotional connection
.
When we incorporate hospitalityinto our daily interactions, we
create ripples of positiveimpact in our career or business
(18:36):
and in our personalrelationships.
I'm going to challenge you tothink about one area of your
life that you can infuse a bitmore hospitality.
Maybe it's at work, by startingmeetings with a moment of
genuine check-in.
Or perhaps it's in yourcommunity, by organizing a small
(18:58):
event that brings peopletogether.
Or maybe in your relationship,by greeting your spouse in a way
that truly makes them feelwelcome and at home when they
get home.
Whatever it is, remember thepower of a warm smile, a kind
word and a thoughtful gesture.
I'm going to leave you with onefinal quote by Maya Angelou.
(19:22):
I've learned that people willforget what you said, people
will forget what you did, butpeople will never forget how you
made them feel.
That is the essence ofhospitality and that is what
makes it so transformative.
And remember you are enough andyou deserve to fill up your
(19:45):
inner cup with happiness,confidence and self-compassion.
Thank you for listening to theSage Solutions Podcast.
Your time is valuable and I'mso glad you choose to learn and
grow here with me.
And I'm so glad you choose tolearn and grow here with me.
(20:07):
If you haven't already, don'tforget to subscribe so you don't
miss out on more sage advice.
One last thing the legallanguage.
This podcast is for educationaland informational purposes only
.
No coaching client relationshipis formed.
(20:29):
It is not intended as asubstitute for the personalized
advice of a physician,professional coach,
psychotherapist or otherqualified professional.
Welcome to the Sage Solutions Podcast, where we talk
about all things personalgrowth, personal development and
becoming your best self.
My name is David Sage and I ama self-worth and confidence
coach with Sage CoachingSolutions solutions.
Today's topic not only has thepower to reshape your career or
(00:28):
business, but also your personalrelationships and daily life.
This is also a topic that's notcommonly covered on personal
development podcasts, so Ithought it would be an
interesting one to bring in,because I see real-life
applicability in many differentareas of my life, even though,
(00:49):
like I said, it's not typicallytalked about in this realm, in
this sphere.
So today we're covering thedifference between service and
hospitality, two concepts thatmay seem similar on the surface,
but when we dig deeper, wereveal entirely different
potentials for impact.
(01:09):
Now you might be thinking isn'tservice enough?
After all, service is somethingthat we rely on every day.
While service is certainlyuseful, hospitality is a far
more powerful force.
As Maya Angelou once said,people will forget what you said
(01:30):
, people will forget what youdid, but people will never
forget how you made them feel.
And that, my friends, is theheart of hospitality.
But before we get into it, ourgoal with this podcast is to
share free, helpful tools withyou and anyone you know who is
(01:51):
looking to improve their life.
So take action, subscribe andshare this podcast with them.
I think it's important that Igive a little bit of background
on my experience with thesetopics.
I give a little bit ofbackground on my experience with
these topics.
Throughout time, in the midstof many different jobs, I've
usually had a serving job ofsome sort at night, whether this
(02:14):
be at Bonefish Grill, fleming'sSteakhouse, tgi Friday's, way
back in the day, pizzeria Uno's,eddie Martini's, or even the
one that I currently have as asuite server at the Pfizer Forum
.
And, frankly, the lessons thatI've learned from those jobs
have served me incredibly wellin many different areas of my
(02:36):
life.
Anyone that has worked aservice job knows that it's not
easy and if you're going to doit well, if you're going to do
it right especially if you'reworking for tips you can't
half-ass that job and if you do,you're really gutting yourself
of the money that you could bemaking.
(02:59):
Service is important.
If you are a server, if you area bartender, providing solid,
fast, efficient and intuitiveservice is a huge part of the
job.
Often, people need to get inand get out and get all of the
things that they want, and it'syour job to ask the right
(03:21):
questions and to time things outthe right way so that your
service, the help that you areproviding them, the value that
you are trying to give them,enhances the entire experience,
and I found that, whether it beserving or bartending, these
jobs really helped me understandhow to make people happy, how
(03:43):
to provide value and be helpfulas helpful as I can be.
Not to mention, they upped mysocial skills quite a bit,
because I was constantly talkingto new people and trying to
basically win them over, but ifall I was doing was providing a
service, I wouldn't have beennearly as successful in those
(04:05):
jobs as I was and still am today.
The key to becoming a greatserver, a great bartender or
even a great host at home ishospitality.
Before I get way ahead of myselfhere, though, we should
probably define what each ofthese terms mean.
When we talk about service,we're referring to the act of
(04:29):
helping someone out, a dutyfulfilled, a problem solved.
The easiest example is the onethat I was just using about
myself.
Think about a waiter who bringsyour meal promptly, or a
customer service representativewho answers all of your
questions to your satisfaction.
These acts of service areessential.
(04:52):
They meet people's needs, theyresolve issues and they provide
value.
Good service is efficient,reliable and often measured by
speed and accuracy.
In business, you want to providegood service.
(05:13):
Or if you have a product,you're kind of trying to do the
same thing.
You want your product toprovide a service to that
person's life.
You want to provide value.
Provide a service to thatperson's life.
You want to provide value.
The number one way that peopleor businesses make money period
is by providing value to people.
If you are a valuable employee,you are providing a lot of
(05:37):
value to the company andtherefore you will likely get
promoted or a raise.
This idea of providing value asa proxy to what you can achieve
or how far you can go indifferent areas of your life is
a very helpful paradigm mindsetor perspective to take.
(06:00):
The first time that I heard thisargument made of a call for
hospitality, not just service, Ithought it made some excellent
points and that's why I wantedto cover it here today.
My one qualm with the way thatthe argument was made was that
it didn't have enough shades ofgray.
It glossed over service in sucha way that minimized it or made
(06:24):
it seem like an automatic anddidn't really get across the
value of service.
So I wanted to take this second, as I have been doing, to
really get across that serviceis about providing value to
people Not just doing stuff, butdoing stuff of value.
It's also my belief that one ofthe primary or best ways for
(06:49):
somebody to be a great leader isthrough providing a type of
leadership called servantleadership.
A good leader does not justtell people what to do and
manage them Not that that isn'tnecessary.
A large portion of the time, agood leader provides service to
(07:09):
the people that they're leading.
They gain influence by being ofvalue to the people below them,
the people that rely on them toget things done.
Servant leadership empowers thepeople that you are leading to
be better, more effectiveversions of themselves, and
people want to follow somebodywho provides value to them,
(07:33):
which is why service is such animportant part of leadership.
I think I've made it prettyclear that service is essential
and, when done right, providesgreat value.
However, service is the morecommon half of this equation.
This second part is oftenoverlooked and rarely utilized,
(07:57):
except primarily by the peoplewho are in the field that shares
the name hospitality, the fieldthat shares the name
hospitality and even in thatfield, it's way too often
neglected.
So if service is about helpingpeople, what is hospitality?
(08:18):
Well, hospitality, in contrast,goes a step further.
It's not just about fulfillinga need.
It's about creating anexperience that resonates on an
emotional level.
Hospitality is the art ofmaking somebody feel truly
welcomed, cared for andunderstood.
It's about connection andwarmth.
(08:38):
Put it another way servicemight give you a meal, but
hospitality makes you feel likeyou're part of something special
, like you belong, like you'reat home.
Service fulfills that helpingneed, but hospitality infuses
that act of help with genuinecare, building lasting bonds.
(08:59):
So why is hospitality morepowerful than just providing a
service?
Well, let's break it down.
Service can often betransactional.
It's often defined as theexchange of an action for a
result.
When you buy a product online,you expect it to arrive on time.
(09:20):
That's service.
However, hospitality transformsthe transaction into an
experience.
Good service is a prerequisiteto hospitality, because if the
service is bad, you're not goingto be creating this wonderful
experience through hospitality.
Imagine receiving a handwrittennote with your order or having
(09:45):
your customer support rep followup personally to ensure that
you're satisfied and not justasking blanket questions, but
really digging deep and askingquestions that make you feel
heard, that make you feelunderstood.
That extra step creates trustand emotional resonance.
There's a well-known adage inthe hospitality industry Good
(10:08):
service is what you do whensomeone needs help.
Great hospitality is how youmake them feel.
This isn't just a philosophy.
It's backed by research.
According to a 2017 studypublished in the Cornell
Hospitality Quarterly by Smith,johnson and Lee, organizations
that integrated genuinehospitality into their service
(10:32):
model saw a 20% increase incustomer loyalty and a notable
boost in employee satisfaction.
This study highlights that whenpeople feel genuinely cared for
, their commitment whether as acustomer, colleague or friend
(10:55):
grows exponentially.
Moreover, hospitality requiresus to engage on a human level.
It's about empathy, activelistening and anticipating needs
even before they are verbalized.
In our fast-paced world, takingthe time to truly connect can
make all the difference.
As author and motivationalspeaker Simon Sinek puts it,
(11:16):
people don't buy what you do.
They buy why you do it.
Hospitality communicates that,why, in every gesture and
interaction, creating a sense ofbelonging that mere service
rarely can.
So let's talk about how thisconcept applies to our work
(11:38):
environments.
In today's competitivelandscape, companies aren't just
competing on products or prices.
They're competing onexperiences.
Look at companies like theRitz-Carlton or Zappos.
This commitment to hospitalityisn't just a business strategy.
It's a philosophy that turnsordinary transactions into
(11:59):
extraordinary relationships.
In the workplace, hospitalitycan mean fostering an
environment where employees feelvalued and understood.
It might be as simple as takinga few extra minutes to ask a
co-worker how their day's going,or creating a workspace where
everyone feels comfortablesharing their ideas.
(12:20):
This leadership modelshospitality.
In addition to service, itbuilds a culture of trust and
collaboration.
So remember this quote byRichard Branson Clients do not
come first.
Employees come first.
If you take care of youremployees, they will take care
(12:41):
of your clients.
When employees experiencegenuine hospitality at work,
they're more likely to extendthat warmth, that hospitality,
to customers or guests andcolleagues alike.
Notice the little reframe ofguests instead of customers.
It shifts your mind to ahospitality mindset as if
(13:05):
they're a guest in your home,not just a dollar sign on paper.
It's also about creating spaceswhere vulnerability is not met
with judgment but with support.
In meetings or team-buildingexercises.
Incorporating hospitality meansactively listening, celebrating
small victories and fosteringan environment where everyone's
(13:28):
voice is heard.
This approach transformsroutine work interactions into
opportunities for personalgrowth and collective success.
Hospitality isn't reserved justfor professional settings.
It's a vital ingredient in allrelationships, whether it's with
your family, friends or evennew acquaintances.
(13:48):
Think about the last time youfelt truly welcomed into
someone's home.
Often it wasn't the meal or thefancy decor.
It was the warmth, the genuineinterest in your well-being and
the effort to make you feel athome that left a lasting
impression.
In personal relationships,hospitality means being present,
(14:11):
listening intently or, as we'vecalled it in other episodes,
active listening and showingempathy.
It's about creating safe spaceswhere people can just be
themselves and not have to worryabout you judging them.
As the ancient proverb goes,hospitality is making strangers
(14:31):
feel at home and making friendsfeel welcome.
By extending this mindset intoour relationships, we not only
enrich our own lives, but alsocreate networks of support and
care.
Consider the example of afamily gathering.
It's not just about the food orentertainment.
It's about the atmosphere, thelittle gestures like a warm
(14:56):
smile, a heartfelt compliment ora thoughtful conversation that
can turn an ordinary gatheringinto a cherished memory.
When we practice hospitality inour relationships, we nurture
bonds that last a lifetime.
Furthermore, in today's digitalage, where interactions often
(15:20):
happen behind screens, peoplefeeling true hospitality has
become more and more rare.
So, whenever possible, try toinfuse hospitality into our
virtual communications.
Doing this is more importantthan ever.
A thoughtful email, apersonalized message or even a
(15:41):
well-crafted social media postcan go a long way in making
somebody feel truly valued whenit comes to hospitality and
business.
If I haven't already made thisclear, hospitality is not just
for hospitality businesses.
(16:02):
It is not provide value totheir guests.
Figure out what areas of yourlife you can apply these
concepts to and personalize itfor yourself.
So, now that we've explored howhospitality can transform
multiple areas of your life,including work and your
(16:24):
relationships, you might bewondering how can I cultivate
more hospitality in my dailylife?
Well, here are a few practicaltips.
Practice active listening.
When someone speaks, reallylisten.
Put aside distractions.
Be present in the moment andfocus on what they're saying.
(16:45):
Reflect back what you hear.
This not only shows that youcare, it builds trust.
Second, add a personal touch.
Whether it's writing athoughtful note, remembering
someone's favorite coffee orderor simply asking how their day
went, these small actions makepeople feel seen and valued.
(17:06):
Third, create inclusiveworkspaces At home or work.
Encourage an environment whereeveryone feels welcome to share
their ideas and experiences.
This can be as simple asarranging a regular family
dinner or organizing teamlunches.
And finally four embraceempathy.
(17:28):
Try to understand things fromother people's perspectives.
This shift in mindset cantransform routine interactions
into moments of genuineconnection.
As author, speaker andresearcher Brene Brown brown
once said, connection is whywe're here.
(17:48):
It is what gives purpose andmeaning to our lives.
By embracing hospitality, we'renot only offering service,
we're nurturing deep, lastingconnections.
So as we as we wrap up today'sepisode, let's revisit the key
idea.
Both service that providesvalue and genuine hospitality
(18:12):
are valuable, but hospitalitygoes beyond just meeting
people's needs and providingvalue.
It creates a sense of belonging, trust and emotional connection
.
When we incorporate hospitalityinto our daily interactions, we
create ripples of positiveimpact in our career or business
(18:36):
and in our personalrelationships.
I'm going to challenge you tothink about one area of your
life that you can infuse a bitmore hospitality.
Maybe it's at work, by startingmeetings with a moment of
genuine check-in.
Or perhaps it's in yourcommunity, by organizing a small
(18:58):
event that brings peopletogether.
Or maybe in your relationship,by greeting your spouse in a way
that truly makes them feelwelcome and at home when they
get home.
Whatever it is, remember thepower of a warm smile, a kind
word and a thoughtful gesture.
I'm going to leave you with onefinal quote by Maya Angelou.
(19:22):
I've learned that people willforget what you said, people
will forget what you did, butpeople will never forget how you
made them feel.
That is the essence ofhospitality and that is what
makes it so transformative.
And remember you are enough andyou deserve to fill up your
(19:45):
inner cup with happiness,confidence and self-compassion.
Thank you for listening to theSage Solutions Podcast.
Your time is valuable and I'mso glad you choose to learn and
grow here with me.
And I'm so glad you choose tolearn and grow here with me.
(20:07):
If you haven't already, don'tforget to subscribe so you don't
miss out on more sage advice.
One last thing the legallanguage.
This podcast is for educationaland informational purposes only
.
No coaching client relationshipis formed.
(20:29):
It is not intended as asubstitute for the personalized
advice of a physician,professional coach,
psychotherapist or otherqualified professional.
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