Is high churn a sales or CS problem? Are salespeople selling features that don’t exist, or are our customer success managers dropping the ball on supporting and making the customer successful?
Could it be as simple as failing to effectively hand off the deal from department to department?
Think about it…Sales spend anywhere from 30-120 days and beyond with their deals. Then in the blink of an eye, those deals are handed off (sometimes blindly or with little context) to another team responsible for the next 12 months of customer success.
In today's episode, viewers will learn about:
- How sellers can cross-collaborate effectively with customer success in the sales process to set their team up for success.
- How much involvement should sales have in post-sales customer onboarding and implementation?
- What good customer success handoff looks like and how to connect the dots for closed-won deals from prospect to customer
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