February 19, 2025 • 25 mins
Rediscover the essence of beauty and success with Lindsay Lowe and Jen, two trailblazing salon owners who turned uncertainty into opportunity. Lindsay's journey began with an unexpected role as a receptionist, sparking a passion that led her to helm Platinum Company Beauty Bar. Meanwhile, Jen's early academic struggles redirected her path towards a fulfilling career inspired by her grandmother's salon. Together, they share personal stories of perseverance, revealing how key figures and pivotal moments shaped their careers, offering valuable insights for fellow salon owners seeking their own paths to success.
Building a harmonious and loyal team that aligns with salon culture is crucial for long-term success, as Lindsay and Jen candidly discuss. They tackle the tough decisions, such as parting ways with team members who don't fit, to create an environment where everyone thrives. Drawing parallels with NBA trades, they illuminate the business side of these choices and the immense rewards that come from helping team members achieve financial independence. Their journey from overcoming early challenges to empowering others offers motivation and strategies for salon owners eager to foster a supportive and successful work environment.
Investing in oneself is key to unlocking the full potential of a salon business. Lindsay and Jen emphasize personal development as a crucial business investment, highlighting the importance of working on the business rather than just in it. They share their experiences of nurturing unique talents, fostering positivity, and maintaining a growth mindset, encouraging fellow salon owners to engage with them for feedback and suggestions. This episode promises to inspire listeners to embrace the infinite game of life, focusing on purpose, contribution, and creating an uplifting environment where everyone benefits.
You Are About To Discover The Solution
To The Single Biggest Mistake That
Failing Salon Businesses Make...
HINT: It's Not That They Don't Have Enough Money!
Save YOUR spot today!
SalonSuccessSecretsChallenge.com
Do you have a question for Salon Success Secrets Podcast?
Send a text or leave a voicemail at (469) 283-5590 or send us an email to hello@salonbusinessschool.com. We would love to hear from you.
Start growing in business and leadership with powerful tools, advice and resources in your inbox every week:
Learn more about Salon Business School Events:
Upcoming Events | Salon Business School
Learn more about Salon Business School Coaching:
https://keap.app/contact-us/4732115411329800
Learn more about Salon Business School for Salon & Spa Owners:
https://keap.app/contact-us/8468267787462617
Are you ready to go all in? Join Salon Business School:
Apply to Join Us! | Salon Business School
Listen to all the Salon Success Secrets podcasts anytime, anywhere here:
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
Have you ever felt like giving up on your salon
business?
Totally Well, we sure have, andtoday we're going to share some
of those moments with you andreveal what got us through.
So we're excited to have youjoin us on today's episode the
journey to success.
Speaker 2 (00:23):
Yeah, and so we just thought it'd be really cool if
we took the opportunity to shareour journey and what got us to
where we are today.
But the most important part isthat you can take some of the
lessons that we've learned andimplement them into your salon
so that you don't have to havethe challenges that we have once
faced.
So we're so excited to dive inand share some of that with you
(00:43):
today.
Speaker 1 (00:44):
Yeah, so I'm Lindsay Lowe.
I own Platinum Company BeautyBar in Manhattan, Kansas, and I
got into the beauty industry atthe ripe age of 19.
I actually was going in to getmy nails done at the salon that
I eventually ended up purchasingfrom the owner.
(01:04):
But I was going in to get mynails done and the girl was like
, are you still looking foranother job?
And I was taking a few classesat, you know, local college at
the time and didn't really knowwhat I wanted to do with life.
And I said, yeah, I actually am.
And she was like well, we'rehiring for a receptionist right
now.
You, you would be the perfectperson for it.
And so I literally met with theowner that afternoon and she
(01:27):
hired me that day.
And, um, the rest was history.
You know, because as soon as Istarted working inside of the
salon, I, you know, I fell inlove.
I was like, okay, these are mypeople.
I love what happens inside ofthe salon.
You know, women come here, andmen too, and leave feeling like
a better version of themselves.
(01:49):
And I thought, okay, this isthe industry that I need to be a
part of.
Speaker 2 (01:56):
Yeah, I love that story.
It's such a beautiful story andmy story is my grandmother
actually owned the salon companybefore me and you know, I grew
up in the salon, firstgrandchild for her.
So we had a really closerelationship and I would get off
the bus, I'd sweep hair.
I just thought I was thecoolest kid ever, right, and the
clients are like man, you know,fold towels, do whatever and so
(02:17):
I just loved being in thatspace.
Well, when my high school yearscame around, you know, I
thought I had to go to collegebecause, you know, nobody in our
family had been to college.
So I thought I could be thefirst one to get get into
college.
Well, what, what, why is I dida little more playing in high
school than probably I shouldhave.
So when the collegeapplications came in not
accepted, not accepted and youknow, in that moment, you know,
(02:40):
I was like, oh man, feeling verydefeated, and but you know, I
think one thing that kept comingback to me was the experiences
that I had getting off the busat my grandmother's salon and
how everyone there was just sohappy to be there.
And then, you know, they justthey walked in one way and
walked out feeling another wayand I was like man, you know, I,
I always said I kind of wantedto do hair.
(03:00):
Maybe this is something that Ishould explore more.
And so, about the age of 19 or20, I went to a hair school.
So I went to school, I workedwith my grandmother, shalon,
during the day, um.
I went to school at night, um,and about a month before I
finished school her health hadreally started to decline.
Actually, the business hadpretty much died out.
So if you imagine back in thetwo early twos, like she still
(03:24):
was doing a lot of roller setsand perms I mean she had a duff,
wallpaper, peach stations,toning tables If you've never
seen a toning table, I thinkthey still make them check it
out.
It's passive exercise, it doesexercising for you.
So she's like you know, eitherwe're going to have to sell the
business or you're going to haveto buy it from me.
(03:45):
And I was like, oh, ok, well,I'm not sure about this, but I
jumped in and you know we hadone employee at the time.
I think she quit.
The day she found out, I tookover.
So that's even better, right,and no money.
You know, at the time no bankswould ever give me money,
because I didn't really have anycredit.
I was 19 years old, and so it'sjust been a really incredible
(04:11):
journey to look at where westarted to, where we're
currently at and what we'regoing to create for the beauty
industry.
Speaker 1 (04:15):
Yeah, jen, I love your origin story and you know,
I also think that it's amazingthat you know your grandmother
was, you know, part of yourinspiration that really
influenced you to join thebeauty industry.
Because I think, you know,we've all had somebody that kind
of influenced us and you knowwhether it was somebody that you
(04:36):
grew up seeing or you knowyou're like, hey, this is just
something I'm interested inCause, you know, for me, when I
was in high school, I loveddoing butterfly clip updo's.
I don't know if anybodyremembers butterfly clip updo's,
but I was the queen of givingmyself a butterfly clip updo and
all my friends were like, howdo you do that?
You know, and so you know, andit still didn't even occur to me
(04:59):
at that time.
You know that maybe I should dohair.
That time, you know that maybeI should do hair.
You know, and I I was a highschool dropout and really was
confused about like, okay, whatis going to be my path in life.
You know, and I think probablya lot of salon owners can relate
to, maybe why you got in theindustry isn't why you've stayed
(05:20):
in the industry.
You know, and that's definitelybeen true for me, because you
know if you would have told um,you know, 18 year old dropout,
high school dropout, lindsayLowe, that you know she would be
sitting here today, she'dprobably say, yeah, right, you
know, because, um, verysimilarly to you, jen, you know,
in in the, the business thatyou purchased.
(05:40):
When I first purchased um, itwas called crimpers's Hair
Studio at the time, from theprevious owner, I had a business
partner and when we took overthe salon, I was the youngest
person in the salon and one ofthe girls her husband was
military, so they were moving.
Another one was going to have ababy One of them we fired and
(06:02):
then two others quit.
One of them we fired and thentwo others quit and, um, you
know, it was like from five tozero, overnight, and I had just
found out that I was pregnantwith my oldest.
She's about to turn 15 yearsold, which is super exciting.
Um, you know, and reallythought what the heck did I sign
(06:23):
up for?
You know I'm about to have ababy, I'm getting no paychecks
and you know, at the time, thethe uh partner that I was with
at the time, we aren't anylonger and I, you know, wish her
well.
She's gone on to do great things, as have I, um, you know, just
having that struggle of you knowthem wanting to give up all the
(06:45):
time, and you know you beinglike, no, we can do this.
You know, and, um, you know, Ithink that every salon owner has
had some sort of like achallenge that's really tested
them, um, and really given themsome grit maybe.
Um, jen, what's a challengethat you have faced and what did
you learn from it?
Speaker 2 (07:06):
Yeah, you know, I think, just like I mentioned
earlier, starting out there wasno money, like zero.
I had to beg the SBA to give me$5,000.
And that was after almost Icried, I think in the bank
office, came up with a businessplan on Google.
Just somebody, we got to getthis peach wallpaper off.
We've got to get this duckwallpaper off, um, and so, you
know, I think and I'm reallygrateful for that experience
(07:30):
though, because it really taughtme a lot about creating value
for clients it really taught mea lot about, you know, income
and finances and understandingof profit and loss, and so I
think it's one of the greatestgifts that I was given is to
start with nothing and to beable to create what we have now.
(07:53):
What we have now, I think, youknow, as challenges with salon
owners.
You know, I think sometimes wehave such a servant heart and we
want to serve and give so muchto our team and then a lot of
times, we don't even realize theimpact that certain people have
on our team that can kind ofdrag us down.
And so I think Lindsay and Ihave both experienced we've had
walkouts, we've released people,we've had, you know, people
leave and I think to me that'snot even a challenge.
(08:16):
That was the greatest gift thatwe could ever receive and I
learned so much for it from itis that you know, having the
right people on your team thatare loyal the big difference
between loyal and disloyal justreally helps set your company up
for success.
And I feel like when you, whenyou start to understand who
(08:36):
people are, my challenge beforeis I just didn't understand
people.
I just wanted everybody to dogood and be good and have good
Right, and so when you reallycan come from the place of
understanding who people are andthen understanding, hey, are
they the right fit for ourculture or company or not, gives
you so much freedom as a salonowner.
So that's the way I like toview it through that lens is,
(08:58):
you know, just meeting peoplewhere they're at and deciding if
the journey is going to matchup for what you're creating in
your companies.
Speaker 1 (09:06):
I love that, jen.
And just recently, if you're anNBA fan at all, they just made
a huge trade the DallasMavericks and the LA Lakers with
Luka and AD and you know it'skind of rocked the whole
basketball world.
If you're a fan, you know.
And I think what's sointeresting, jen and I have some
(09:27):
friends in the NBA and wasrecently talking with one of
them and I was like wow, thatwas.
You know, did you see thatcoming?
And you know they're like, hey,it's a business, just like your
business is a business, youknow, and this is truly what's
best for their future.
And you know, I just think, man, that's such a beautiful
(09:49):
perspective.
And I remember, man, that'ssuch a beautiful perspective.
And I remember, jen, the firsttime that walkout happened for
me, purchasing the salon, youknow, 24 years old, newly
pregnant, nobody knew thinking,man, this is the end of the
world.
Like how am I going to?
I'm not even getting a paycheckLike what is going to happen?
You know, but it truly was thebest thing for everybody's
(10:12):
future.
Like it can feel shocking tothe outside world, um, and it
can even be a little bit of ashock to you at first, but just
knowing, like, hey, you know,when you are the GM of the, the
team, you know your salon team,you do always have to be
thinking about that future.
And, you know, knowing, hey,everything is happening for your
(10:36):
highest good.
And and I love what you said,jen, about understanding who
people are, because that wassomething that I also struggled
with in the beginning was, youknow, just, you know, because I
I remember during that, thatfirst initial time that, um, you
know, I released one person onthe team and then two others
(10:56):
quit.
There was just so muchturbulence, um, you know, and I
remember feeling like, wow, I'mthe youngest person on the team
and I felt like the mostlevel-headed about everything,
um, and you know, not to judgeanybody at any point in their
journey, but also realizing, hey, that's not, you know, that was
(11:17):
a sign that we were notsupposed to be together, you
know, and I still probably wouldhave done anything for them and
bent over backwards.
And now I realize, you know, hey, we do have to think about,
like, this place like a sacredtemple, and we do have to make
sure that, you know, there'sonly clean feet coming in this
space.
And so, like Jen mentioned,knowing the difference between
loyalty and disloyalty, um canreally just help you create the
(11:41):
incredible environment.
You know, because, who knows, Idon't even remember why I got
in it, to be honest, because nowit is just so much more, um,
more of a almost like aspiritual journey.
You know, it's like how can wehelp people who want to be here
create incredible lives?
Like, how can we help themreach their goals?
You know, I was really excitedbecause just this week we got to
(12:03):
sign up for more people tobecome millionaires on our team
and, you know, through our, ourcompany, matched simple IRA.
You know, showing them how tocreate that.
Like back then I I couldn'teven think beyond.
Um, hey, I'm not going to get apaycheck, and you know there's
all this wild stuff happening.
But then to be to this placetoday where it's like, hey,
(12:26):
we're truly getting to createmillionaires on our team, who
knew that that was right aroundthe corner?
You know.
Speaker 2 (12:39):
That's so beautiful.
I love that.
Just, you know, the one of thegreatest opportunities is to be
able to give someone new andyoung in our, in our industry,
you know the gift ofunderstanding, you know saving
and investing and so wow, that's.
That's about bringing beautyback to the beauty industry.
And so, speaking of that, likewhat, lindsay, what's inspired
you to become a salon coach orto help other salon owners?
Speaker 1 (13:02):
Yeah, I think you know that's such a beautiful
question.
It's really just knowing, like,hey, if I would have had some
of the knowledge that I do now,you know, years ago, 15 years
ago, 16 years ago, when I firstpurchased the salon, I just
can't even think how many morepeople I would have been able to
(13:24):
impact.
You know, and Jen, truly, youand I share this same belief
that we do want to bring thatbeauty back to the beauty
industry, to where people are.
You know, when they go to theirparents and say, hey, I want to
, you know, be a hairstylist oran esthetician or whatever it
might be, they're like yes, godo that.
That's going to be anincredible life for you.
(13:45):
You know, I'm truly making it abeautiful place, like where, you
know, this isn't somewherewhere people come to gossip.
This is somewhere where peoplecome to to become transformed
and you know to, to become abigger, better, more beautiful
version of themselves in theworld.
And you know so there's just,we know, like just, I mean, jen,
I think you and I have spent atleast a million dollars on
(14:09):
educating ourselves and yes, yes, and you know, trying to become
the best version of ourselves.
And so, you know, it feels likethe the most ethical thing to do
, um, to give that back to ourindustry, to help other salon
owners, you know, createmillionaires on their team,
bring the beauty back to thebeauty industry, have that huge
(14:33):
positive impact, you know,inside of our, our industry and
truly our world at large.
Because, you know, I believethat we are like the honeybees
of the earth.
You know, people come in, theythink that they're just getting
their hair done, but, like,we're pollinating the world, and
we can pollinate it with poisonor we can pollinate it with
goodness.
And so I want to do my part totry to pollinate the world with
(14:55):
goodness, because honeybeesdon't go out thinking, you know,
that they are pollinating theworld.
No, they're like, they justthink that they're making honey.
Our, our teammates do that everyday.
They think that they're justgoing out doing hair sometimes.
No, they're pollinating theworld.
And so, you know, getting theopportunity to help people
become bigger versions ofthemselves, so that they can
(15:16):
then help the people who sit intheir chair become bigger
versions of themselves, I wouldsay that's really one of the
main drivers that influenced me,you know to become a coach and
and really join this industry.
What about you, jen?
Speaker 2 (15:29):
Yeah, I would say ditto.
You said it so well and youknow I love the analogy of what
you just said and you know it is, it's, it's really.
You know, everybody has a giftto give this world.
I truly believe that, andsometimes you just have to have
that person that sees the giftin you more than you see it in
yourself, and so to be able tocreate that environment to for
(15:51):
someone to to thrive, to createthe salon of their dreams, like
that's what ignites my fuel andwhat you know keeps me learning,
it keeps me moving forward, itkeeps me inspired, as you know
that.
You know people did it for meand I want to do it in return as
well.
Speaker 1 (16:09):
I love that, jen.
What would you say Like?
Um, you know, you just havesuch a a wonderful outlook on
life.
You know what is something thatyou do Like?
How do you stay motivated whenthings aren't always going your
way?
Speaker 2 (16:24):
So, yeah, you mean, things don't always go my way,
darn, you know.
Um, I think one thing thatkeeps me motivated is just, I
like to play an infinite game, Ilike to play the big game, like
, I want to continue to playthis game of life and do great
(16:44):
things, and so I have to alwaysremember my why, why do I do
this and what is thecontribution that I want to make
in this world?
Because I feel like I've had alot of growth, and after growth
comes that contribution.
So always, look at, you know,begin with the end in mind is is
looking forward, lookingthrough the lens of 10, 15, 20,
25, a hundred years, 200 years,300 years, like.
(17:06):
What does it look like, evenwhen I leave this earth?
And thinking about that bigpicture helps me focus on what I
need to do today.
It's like that be do have right, who do I need to be today to
create what I want to still makepossible when I leave this
earth?
And so that is just a beliefthat I keep with me is, you know
(17:26):
, thinking about the biggerpicture, thinking about all the
transformations that I get theopportunity to create.
And, you know, I'm a bigbeliever, too, in not being a
victim of your circumstances.
You know there's two sides toeverything.
There's two sides to bread,there's two sides to a coin is,
I think one of my gifts too isto you don't always have to, not
every situation has to bepositive, but you know, if you
(17:48):
look at the every situation thatyou put in through you know, a
place of faith and a place oflove, it's going to keep you
more, you know, more excited.
If you approach everything froma place of fear or a place of,
you know, worry, that's going tokeep you more anxious.
(18:09):
And so just looking at the way,looking at your perspective and
the way you're approachingthings, I think really helps me
stay grounded, even whensomething doesn't go quite as I
had planned.
Speaker 1 (18:20):
Oh, that's incredible , jen.
I feel like that, that that onemindset shift can change
everything for you.
So, if you are listening tothis right now, jen, that was a
powerful nugget that you justdropped when you said everything
that happens to you in lifethere's a positive and a
negative to it, and sure, noteverything feels positive, but
(18:43):
there is always somethingpositive in everything.
And so when you focus on thatthat keeps you, you know, having
that faith, that love, thatbelief in something bigger
versus the opposite.
If you just dwell on everythingnegative, like you know, if you
, if you did have a walkout, youknow like, of course, that
doesn't feel, like, oh, this isthe best thing that's ever
(19:05):
happened to me.
You know, like we've peoplehave sent us messages before of,
like other salon coaches youknow, have said you know, if, if
your salon coach is saying it'sthe best thing, you know, and
we're like, you know, thank youfor sharing that, you know it's,
it's because we do realizethere's two sides to every fact
in life.
And when you dwell on thatnegative and you're like, oh, I
(19:27):
spent all this time and moneyand I did all this stuff and
that's a that's about you,that's a victim that keeps you
stuck, that keeps you fearful,that keeps you in that small
place, but when you can?
You know.
See, hey, this has just openedup the opportunity for my dream
team and there are people outthere that are looking for your
(19:47):
help right now.
And you know, if you feel likethe market that you're in is
flooded right now, it's not.
It's not.
There is a need for you.
You know if, if you feel calledto to be a difference maker in
the world, to contribute in someway, you know they're knowing
that there's that positive andthat negative to everything and
(20:10):
just paying attention when yourbrain starts to get fixated on
the negative, that one mindsetshift can change everything for
you.
Speaker 2 (20:19):
That's beautiful.
So let's do a question Like Iwish, what I wish I knew when I
started.
So if you think about that lens, like you just mentioned, you
know the money that we'veinvested in ourself.
So like what has been the bestinvestment that you've made in
your business?
Speaker 1 (20:36):
Oh, hands down, just developing personally as a salon
owner you know, and, um, youknow, I think that they have
taken you've taken it to justabout everything.
You know that's possible andyou know I'm not saying hey, you
need to take everything.
That's possible.
If you're listening to this, um, you know, jen and I have
(20:58):
actually done that hard work foryou and so you got questions
while I answer them.
No, I'm just kidding, um, butyou know, just investing in
yourself and and really takingtime to work on the business
instead of in the business, youknow, because I spent years
hustling hard, um, to try tomake things happen, um, and I
(21:21):
wish I would have known, hey,you can relax a little bit and
just work on, you know, buildingrelationships with the right
people that want to be there,find some loyal people, um, you
know, release the disloyalpeople so that they can find
what it is that they are arelooking for and just continue
investing in yourself anddeveloping yourself so that you
(21:44):
can be the best version for yourteam, because you know that's
truly the best gift that we cangive our teams.
You know, and even when we hearsome salon owners say, you know,
we're getting ready to head outto Cancun for our fun social,
you know some salon owners arelike I feel guilty leaving my
team.
You know guilt is one of thelowest emotions are like I feel
(22:07):
guilty leaving my team.
You know guilt is one of thelowest emotions.
Like you should feel incrediblethat you get to come.
This is such a gift you'regiving to yourself and your team
when, when you pour into yourcup, that gives you the ability
to pour into theirs, you know,and I think, um, when, when you
spend that time to invest inyourselves, that the, the
transfer that that gives to yourteam, the transfer that gives
(22:29):
to your, your clients, like it'salmost like you become like a
drug and people don't know whythey enjoy being around you but
they just leave feeling so muchbetter.
You know, and I haven't donehair for years and, um, you know
, and there's still people whoenjoy that feeling, you know,
(22:51):
and it's, it's no longer.
You know, buckle up, I'mworried.
I, you know, need you to hearto do my hair for the rest of
eternity?
You know no, but they still.
You know, like when you work onyourselves, it's still a gift
to everyone around you.
So I would say that would bethe one thing that I would, um,
wish I would have known from thebeginning.
Speaker 2 (23:11):
Yeah, me too.
You said that.
So, so beautiful.
It's so true Like the bestinvestment you can make in your,
in your business, is working onyourself.
I love that.
Well, thank you guys so muchfor tuning in.
I just wanted to give you somebackstory of who the heck are
Jen and Lindsay, and so thatjust gives you a little insight.
(23:32):
Like we've been where you're atand you know we our.
Our greatest gift for you is tomake your salon run more
efficiently by taking what we'velearned and being able to teach
you those lessons too, so thatyou can grow and scale as you
desire.
So if you love this podcast, besure to share it, leave us a
(23:52):
review or maybe just tell uswhat you're looking for us to
cover next.
So in the meantime, in betweentime, we'll see you soon.
Have you ever felt like giving up on your salon
business?
Totally Well, we sure have, andtoday we're going to share some
of those moments with you andreveal what got us through.
So we're excited to have youjoin us on today's episode the
journey to success.
Speaker 2 (00:23):
Yeah, and so we just thought it'd be really cool if
we took the opportunity to shareour journey and what got us to
where we are today.
But the most important part isthat you can take some of the
lessons that we've learned andimplement them into your salon
so that you don't have to havethe challenges that we have once
faced.
So we're so excited to dive inand share some of that with you
(00:43):
today.
Speaker 1 (00:44):
Yeah, so I'm Lindsay Lowe.
I own Platinum Company BeautyBar in Manhattan, Kansas, and I
got into the beauty industry atthe ripe age of 19.
I actually was going in to getmy nails done at the salon that
I eventually ended up purchasingfrom the owner.
(01:04):
But I was going in to get mynails done and the girl was like
, are you still looking foranother job?
And I was taking a few classesat, you know, local college at
the time and didn't really knowwhat I wanted to do with life.
And I said, yeah, I actually am.
And she was like well, we'rehiring for a receptionist right
now.
You, you would be the perfectperson for it.
And so I literally met with theowner that afternoon and she
(01:27):
hired me that day.
And, um, the rest was history.
You know, because as soon as Istarted working inside of the
salon, I, you know, I fell inlove.
I was like, okay, these are mypeople.
I love what happens inside ofthe salon.
You know, women come here, andmen too, and leave feeling like
a better version of themselves.
(01:49):
And I thought, okay, this isthe industry that I need to be a
part of.
Speaker 2 (01:56):
Yeah, I love that story.
It's such a beautiful story andmy story is my grandmother
actually owned the salon companybefore me and you know, I grew
up in the salon, firstgrandchild for her.
So we had a really closerelationship and I would get off
the bus, I'd sweep hair.
I just thought I was thecoolest kid ever, right, and the
clients are like man, you know,fold towels, do whatever and so
(02:17):
I just loved being in thatspace.
Well, when my high school yearscame around, you know, I
thought I had to go to collegebecause, you know, nobody in our
family had been to college.
So I thought I could be thefirst one to get get into
college.
Well, what, what, why is I dida little more playing in high
school than probably I shouldhave.
So when the collegeapplications came in not
accepted, not accepted and youknow, in that moment, you know,
(02:40):
I was like, oh man, feeling verydefeated, and but you know, I
think one thing that kept comingback to me was the experiences
that I had getting off the busat my grandmother's salon and
how everyone there was just sohappy to be there.
And then, you know, they justthey walked in one way and
walked out feeling another wayand I was like man, you know, I,
I always said I kind of wantedto do hair.
(03:00):
Maybe this is something that Ishould explore more.
And so, about the age of 19 or20, I went to a hair school.
So I went to school, I workedwith my grandmother, shalon,
during the day, um.
I went to school at night, um,and about a month before I
finished school her health hadreally started to decline.
Actually, the business hadpretty much died out.
So if you imagine back in thetwo early twos, like she still
(03:24):
was doing a lot of roller setsand perms I mean she had a duff,
wallpaper, peach stations,toning tables If you've never
seen a toning table, I thinkthey still make them check it
out.
It's passive exercise, it doesexercising for you.
So she's like you know, eitherwe're going to have to sell the
business or you're going to haveto buy it from me.
(03:45):
And I was like, oh, ok, well,I'm not sure about this, but I
jumped in and you know we hadone employee at the time.
I think she quit.
The day she found out, I tookover.
So that's even better, right,and no money.
You know, at the time no bankswould ever give me money,
because I didn't really have anycredit.
I was 19 years old, and so it'sjust been a really incredible
(04:11):
journey to look at where westarted to, where we're
currently at and what we'regoing to create for the beauty
industry.
Speaker 1 (04:15):
Yeah, jen, I love your origin story and you know,
I also think that it's amazingthat you know your grandmother
was, you know, part of yourinspiration that really
influenced you to join thebeauty industry.
Because I think, you know,we've all had somebody that kind
of influenced us and you knowwhether it was somebody that you
(04:36):
grew up seeing or you knowyou're like, hey, this is just
something I'm interested inCause, you know, for me, when I
was in high school, I loveddoing butterfly clip updo's.
I don't know if anybodyremembers butterfly clip updo's,
but I was the queen of givingmyself a butterfly clip updo and
all my friends were like, howdo you do that?
You know, and so you know, andit still didn't even occur to me
(04:59):
at that time.
You know that maybe I should dohair.
That time, you know that maybeI should do hair.
You know, and I I was a highschool dropout and really was
confused about like, okay, whatis going to be my path in life.
You know, and I think probablya lot of salon owners can relate
to, maybe why you got in theindustry isn't why you've stayed
(05:20):
in the industry.
You know, and that's definitelybeen true for me, because you
know if you would have told um,you know, 18 year old dropout,
high school dropout, lindsayLowe, that you know she would be
sitting here today, she'dprobably say, yeah, right, you
know, because, um, verysimilarly to you, jen, you know,
in in the, the business thatyou purchased.
(05:40):
When I first purchased um, itwas called crimpers's Hair
Studio at the time, from theprevious owner, I had a business
partner and when we took overthe salon, I was the youngest
person in the salon and one ofthe girls her husband was
military, so they were moving.
Another one was going to have ababy One of them we fired and
(06:02):
then two others quit.
One of them we fired and thentwo others quit and, um, you
know, it was like from five tozero, overnight, and I had just
found out that I was pregnantwith my oldest.
She's about to turn 15 yearsold, which is super exciting.
Um, you know, and reallythought what the heck did I sign
(06:23):
up for?
You know I'm about to have ababy, I'm getting no paychecks
and you know, at the time, thethe uh partner that I was with
at the time, we aren't anylonger and I, you know, wish her
well.
She's gone on to do great things, as have I, um, you know, just
having that struggle of you knowthem wanting to give up all the
(06:45):
time, and you know you beinglike, no, we can do this.
You know, and, um, you know, Ithink that every salon owner has
had some sort of like achallenge that's really tested
them, um, and really given themsome grit maybe.
Um, jen, what's a challengethat you have faced and what did
you learn from it?
Speaker 2 (07:06):
Yeah, you know, I think, just like I mentioned
earlier, starting out there wasno money, like zero.
I had to beg the SBA to give me$5,000.
And that was after almost Icried, I think in the bank
office, came up with a businessplan on Google.
Just somebody, we got to getthis peach wallpaper off.
We've got to get this duckwallpaper off, um, and so, you
know, I think and I'm reallygrateful for that experience
(07:30):
though, because it really taughtme a lot about creating value
for clients it really taught mea lot about, you know, income
and finances and understandingof profit and loss, and so I
think it's one of the greatestgifts that I was given is to
start with nothing and to beable to create what we have now.
(07:53):
What we have now, I think, youknow, as challenges with salon
owners.
You know, I think sometimes wehave such a servant heart and we
want to serve and give so muchto our team and then a lot of
times, we don't even realize theimpact that certain people have
on our team that can kind ofdrag us down.
And so I think Lindsay and Ihave both experienced we've had
walkouts, we've released people,we've had, you know, people
leave and I think to me that'snot even a challenge.
(08:16):
That was the greatest gift thatwe could ever receive and I
learned so much for it from itis that you know, having the
right people on your team thatare loyal the big difference
between loyal and disloyal justreally helps set your company up
for success.
And I feel like when you, whenyou start to understand who
(08:36):
people are, my challenge beforeis I just didn't understand
people.
I just wanted everybody to dogood and be good and have good
Right, and so when you reallycan come from the place of
understanding who people are andthen understanding, hey, are
they the right fit for ourculture or company or not, gives
you so much freedom as a salonowner.
So that's the way I like toview it through that lens is,
(08:58):
you know, just meeting peoplewhere they're at and deciding if
the journey is going to matchup for what you're creating in
your companies.
Speaker 1 (09:06):
I love that, jen.
And just recently, if you're anNBA fan at all, they just made
a huge trade the DallasMavericks and the LA Lakers with
Luka and AD and you know it'skind of rocked the whole
basketball world.
If you're a fan, you know.
And I think what's sointeresting, jen and I have some
(09:27):
friends in the NBA and wasrecently talking with one of
them and I was like wow, thatwas.
You know, did you see thatcoming?
And you know they're like, hey,it's a business, just like your
business is a business, youknow, and this is truly what's
best for their future.
And you know, I just think, man, that's such a beautiful
(09:49):
perspective.
And I remember, man, that'ssuch a beautiful perspective.
And I remember, jen, the firsttime that walkout happened for
me, purchasing the salon, youknow, 24 years old, newly
pregnant, nobody knew thinking,man, this is the end of the
world.
Like how am I going to?
I'm not even getting a paycheckLike what is going to happen?
You know, but it truly was thebest thing for everybody's
(10:12):
future.
Like it can feel shocking tothe outside world, um, and it
can even be a little bit of ashock to you at first, but just
knowing, like, hey, you know,when you are the GM of the, the
team, you know your salon team,you do always have to be
thinking about that future.
And, you know, knowing, hey,everything is happening for your
(10:36):
highest good.
And and I love what you said,jen, about understanding who
people are, because that wassomething that I also struggled
with in the beginning was, youknow, just, you know, because I
I remember during that, thatfirst initial time that, um, you
know, I released one person onthe team and then two others
(10:56):
quit.
There was just so muchturbulence, um, you know, and I
remember feeling like, wow, I'mthe youngest person on the team
and I felt like the mostlevel-headed about everything,
um, and you know, not to judgeanybody at any point in their
journey, but also realizing, hey, that's not, you know, that was
(11:17):
a sign that we were notsupposed to be together, you
know, and I still probably wouldhave done anything for them and
bent over backwards.
And now I realize, you know, hey, we do have to think about,
like, this place like a sacredtemple, and we do have to make
sure that, you know, there'sonly clean feet coming in this
space.
And so, like Jen mentioned,knowing the difference between
loyalty and disloyalty, um canreally just help you create the
(11:41):
incredible environment.
You know, because, who knows, Idon't even remember why I got
in it, to be honest, because nowit is just so much more, um,
more of a almost like aspiritual journey.
You know, it's like how can wehelp people who want to be here
create incredible lives?
Like, how can we help themreach their goals?
You know, I was really excitedbecause just this week we got to
(12:03):
sign up for more people tobecome millionaires on our team
and, you know, through our, ourcompany, matched simple IRA.
You know, showing them how tocreate that.
Like back then I I couldn'teven think beyond.
Um, hey, I'm not going to get apaycheck, and you know there's
all this wild stuff happening.
But then to be to this placetoday where it's like, hey,
(12:26):
we're truly getting to createmillionaires on our team, who
knew that that was right aroundthe corner?
You know.
Speaker 2 (12:39):
That's so beautiful.
I love that.
Just, you know, the one of thegreatest opportunities is to be
able to give someone new andyoung in our, in our industry,
you know the gift ofunderstanding, you know saving
and investing and so wow, that's.
That's about bringing beautyback to the beauty industry.
And so, speaking of that, likewhat, lindsay, what's inspired
you to become a salon coach orto help other salon owners?
Speaker 1 (13:02):
Yeah, I think you know that's such a beautiful
question.
It's really just knowing, like,hey, if I would have had some
of the knowledge that I do now,you know, years ago, 15 years
ago, 16 years ago, when I firstpurchased the salon, I just
can't even think how many morepeople I would have been able to
(13:24):
impact.
You know, and Jen, truly, youand I share this same belief
that we do want to bring thatbeauty back to the beauty
industry, to where people are.
You know, when they go to theirparents and say, hey, I want to
, you know, be a hairstylist oran esthetician or whatever it
might be, they're like yes, godo that.
That's going to be anincredible life for you.
(13:45):
You know, I'm truly making it abeautiful place, like where, you
know, this isn't somewherewhere people come to gossip.
This is somewhere where peoplecome to to become transformed
and you know to, to become abigger, better, more beautiful
version of themselves in theworld.
And you know so there's just,we know, like just, I mean, jen,
I think you and I have spent atleast a million dollars on
(14:09):
educating ourselves and yes, yes, and you know, trying to become
the best version of ourselves.
And so, you know, it feels likethe the most ethical thing to do
, um, to give that back to ourindustry, to help other salon
owners, you know, createmillionaires on their team,
bring the beauty back to thebeauty industry, have that huge
(14:33):
positive impact, you know,inside of our, our industry and
truly our world at large.
Because, you know, I believethat we are like the honeybees
of the earth.
You know, people come in, theythink that they're just getting
their hair done, but, like,we're pollinating the world, and
we can pollinate it with poisonor we can pollinate it with
goodness.
And so I want to do my part totry to pollinate the world with
(14:55):
goodness, because honeybeesdon't go out thinking, you know,
that they are pollinating theworld.
No, they're like, they justthink that they're making honey.
Our, our teammates do that everyday.
They think that they're justgoing out doing hair sometimes.
No, they're pollinating theworld.
And so, you know, getting theopportunity to help people
become bigger versions ofthemselves, so that they can
(15:16):
then help the people who sit intheir chair become bigger
versions of themselves, I wouldsay that's really one of the
main drivers that influenced me,you know to become a coach and
and really join this industry.
What about you, jen?
Speaker 2 (15:29):
Yeah, I would say ditto.
You said it so well and youknow I love the analogy of what
you just said and you know it is, it's, it's really.
You know, everybody has a giftto give this world.
I truly believe that, andsometimes you just have to have
that person that sees the giftin you more than you see it in
yourself, and so to be able tocreate that environment to for
(15:51):
someone to to thrive, to createthe salon of their dreams, like
that's what ignites my fuel andwhat you know keeps me learning,
it keeps me moving forward, itkeeps me inspired, as you know
that.
You know people did it for meand I want to do it in return as
well.
Speaker 1 (16:09):
I love that, jen.
What would you say Like?
Um, you know, you just havesuch a a wonderful outlook on
life.
You know what is something thatyou do Like?
How do you stay motivated whenthings aren't always going your
way?
Speaker 2 (16:24):
So, yeah, you mean, things don't always go my way,
darn, you know.
Um, I think one thing thatkeeps me motivated is just, I
like to play an infinite game, Ilike to play the big game, like
, I want to continue to playthis game of life and do great
(16:44):
things, and so I have to alwaysremember my why, why do I do
this and what is thecontribution that I want to make
in this world?
Because I feel like I've had alot of growth, and after growth
comes that contribution.
So always, look at, you know,begin with the end in mind is is
looking forward, lookingthrough the lens of 10, 15, 20,
25, a hundred years, 200 years,300 years, like.
(17:06):
What does it look like, evenwhen I leave this earth?
And thinking about that bigpicture helps me focus on what I
need to do today.
It's like that be do have right, who do I need to be today to
create what I want to still makepossible when I leave this
earth?
And so that is just a beliefthat I keep with me is, you know
(17:26):
, thinking about the biggerpicture, thinking about all the
transformations that I get theopportunity to create.
And, you know, I'm a bigbeliever, too, in not being a
victim of your circumstances.
You know there's two sides toeverything.
There's two sides to bread,there's two sides to a coin is,
I think one of my gifts too isto you don't always have to, not
every situation has to bepositive, but you know, if you
(17:48):
look at the every situation thatyou put in through you know, a
place of faith and a place oflove, it's going to keep you
more, you know, more excited.
If you approach everything froma place of fear or a place of,
you know, worry, that's going tokeep you more anxious.
(18:09):
And so just looking at the way,looking at your perspective and
the way you're approachingthings, I think really helps me
stay grounded, even whensomething doesn't go quite as I
had planned.
Speaker 1 (18:20):
Oh, that's incredible , jen.
I feel like that, that that onemindset shift can change
everything for you.
So, if you are listening tothis right now, jen, that was a
powerful nugget that you justdropped when you said everything
that happens to you in lifethere's a positive and a
negative to it, and sure, noteverything feels positive, but
(18:43):
there is always somethingpositive in everything.
And so when you focus on thatthat keeps you, you know, having
that faith, that love, thatbelief in something bigger
versus the opposite.
If you just dwell on everythingnegative, like you know, if you
, if you did have a walkout, youknow like, of course, that
doesn't feel, like, oh, this isthe best thing that's ever
(19:05):
happened to me.
You know, like we've peoplehave sent us messages before of,
like other salon coaches youknow, have said you know, if, if
your salon coach is saying it'sthe best thing, you know, and
we're like, you know, thank youfor sharing that, you know it's,
it's because we do realizethere's two sides to every fact
in life.
And when you dwell on thatnegative and you're like, oh, I
(19:27):
spent all this time and moneyand I did all this stuff and
that's a that's about you,that's a victim that keeps you
stuck, that keeps you fearful,that keeps you in that small
place, but when you can?
You know.
See, hey, this has just openedup the opportunity for my dream
team and there are people outthere that are looking for your
(19:47):
help right now.
And you know, if you feel likethe market that you're in is
flooded right now, it's not.
It's not.
There is a need for you.
You know if, if you feel calledto to be a difference maker in
the world, to contribute in someway, you know they're knowing
that there's that positive andthat negative to everything and
(20:10):
just paying attention when yourbrain starts to get fixated on
the negative, that one mindsetshift can change everything for
you.
Speaker 2 (20:19):
That's beautiful.
So let's do a question Like Iwish, what I wish I knew when I
started.
So if you think about that lens, like you just mentioned, you
know the money that we'veinvested in ourself.
So like what has been the bestinvestment that you've made in
your business?
Speaker 1 (20:36):
Oh, hands down, just developing personally as a salon
owner you know, and, um, youknow, I think that they have
taken you've taken it to justabout everything.
You know that's possible andyou know I'm not saying hey, you
need to take everything.
That's possible.
If you're listening to this, um, you know, jen and I have
(20:58):
actually done that hard work foryou and so you got questions
while I answer them.
No, I'm just kidding, um, butyou know, just investing in
yourself and and really takingtime to work on the business
instead of in the business, youknow, because I spent years
hustling hard, um, to try tomake things happen, um, and I
(21:21):
wish I would have known, hey,you can relax a little bit and
just work on, you know, buildingrelationships with the right
people that want to be there,find some loyal people, um, you
know, release the disloyalpeople so that they can find
what it is that they are arelooking for and just continue
investing in yourself anddeveloping yourself so that you
(21:44):
can be the best version for yourteam, because you know that's
truly the best gift that we cangive our teams.
You know, and even when we hearsome salon owners say, you know,
we're getting ready to head outto Cancun for our fun social,
you know some salon owners arelike I feel guilty leaving my
team.
You know guilt is one of thelowest emotions are like I feel
(22:07):
guilty leaving my team.
You know guilt is one of thelowest emotions.
Like you should feel incrediblethat you get to come.
This is such a gift you'regiving to yourself and your team
when, when you pour into yourcup, that gives you the ability
to pour into theirs, you know,and I think, um, when, when you
spend that time to invest inyourselves, that the, the
transfer that that gives to yourteam, the transfer that gives
(22:29):
to your, your clients, like it'salmost like you become like a
drug and people don't know whythey enjoy being around you but
they just leave feeling so muchbetter.
You know, and I haven't donehair for years and, um, you know
, and there's still people whoenjoy that feeling, you know,
(22:51):
and it's, it's no longer.
You know, buckle up, I'mworried.
I, you know, need you to hearto do my hair for the rest of
eternity?
You know no, but they still.
You know, like when you work onyourselves, it's still a gift
to everyone around you.
So I would say that would bethe one thing that I would, um,
wish I would have known from thebeginning.
Speaker 2 (23:11):
Yeah, me too.
You said that.
So, so beautiful.
It's so true Like the bestinvestment you can make in your,
in your business, is working onyourself.
I love that.
Well, thank you guys so muchfor tuning in.
I just wanted to give you somebackstory of who the heck are
Jen and Lindsay, and so thatjust gives you a little insight.
(23:32):
Like we've been where you're atand you know we our.
Our greatest gift for you is tomake your salon run more
efficiently by taking what we'velearned and being able to teach
you those lessons too, so thatyou can grow and scale as you
desire.
So if you love this podcast, besure to share it, leave us a
(23:52):
review or maybe just tell uswhat you're looking for us to
cover next.
So in the meantime, in betweentime, we'll see you soon.
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!