Tony Hsieh, CEO Zappos & Jenn Limm, CEO Delivering Happiness

When my book Predictable Success was released back in 2010 it reached #2 in the Amazon Bestseller list (as well as making the top 10 in both the Wall Street Journal and USA Today lists). The book that prevented me hitting that coveted #1 slot was 'Delivering Happiness' written by Tony Hsieh, the then-CEO of Zappos. Despite that egregious slap in the face, I swallowed my pride and later sat down for an incredibly insightful interview with both Tony and Jenn Limm, the CEO of Delivering Happiness, the consulting company that the book spawned. What with Tony's recent announcement that he is stepping down as CEO of Zappos, I thought it was a timely moment to listen again to one of the scaling community's early poster boys: p.s. You can judge for yourself if what Tony said almost 10 years ago about the robustness of Zappo's culture and its then-future plans stood the test of time. Leave your comments - in your opinion, did Zappos future turn out as Tony portrays it? Let me know!