It's been a while since JB and Ant did the pod thing, and we felt it! You'll be pleased (or horrified) to hear that this is a start of a rather long series. Given Ant and JB will be back on tour a fair bit in the coming months, you'll be hearing a lot more from them!
Today, Ant reveals there's a closer connection to Colleague Engagement and Share price, than the impact of Customer Satisfaction scores. What can leaders do, to stop it.
Ant and JB also talk about Matrix (and it's decision making complexities), and the importance of a coalition of thinking (or something to that effect).
As ever, listener questions welcome, GLP@seedl.com
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