In this episode of The Self-Insurance Podcast brought to you by CRMBC, host Kaya interviews Darrin Schenck, VP of sales for TriageNow. They discuss the importance and benefits of employing telephonic nurse triage solutions specifically for workplace injuries in the hospitality industry. Darrin explains how TriageNow helps mitigate claims, provides appropriate care, and addresses common challenges in the industry, highlighting their impact on both employee care and employer cost-saving. The episode also discusses how TriageNow's military triage approach and SOC 2 Type 2 compliance set them apart in the industry.
00:00 Introduction to The Self-Insurance Podcast
00:21 Meet Darrin Schenck from TriageNow
00:33 Understanding TriageNow's Services
02:15 The Importance of Nurse Triage in Workers' Comp
03:42 Benefits of Telephonic Nurse Triage
08:11 Challenges and User Acceptance
10:20 Fraud Prevention and Unique Approaches
13:37 Closing Thoughts and Personal Insights
15:03 Conclusion and Podcast Wrap-Up
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