In this episode of the 55+ Travelers: Arriving & Thriving Audio Conference join Sensory Friendly Solutions Founder Christel Seeberger, and guest hosts Sophie Yang and Christopher Basmadjian, occupational therapy students, as they take a deep dive into the extensive expertise of Lynn Leblanc, Executive Director, New Brunswick Deaf and Hard of Hearing Services Inc.
Lynn teaches listeners about the challenges of hearing loss along with the simple solutions that make communication easier for mature travelers.
Episode Guide
0:21 Special Guest Lynn Leblanc
0:49 How Lynn got involved with the Deaf Community
2:28 Lynn's role as the Executive Director of the NB Deaf & Hard of Hearing Services Inc.
5:16 Programs & Services Offered by the NBDHHS
8:01 Lynn's Experience Working at the NBDHHS
11:02 Avoiding Isolation for Deaf Individuals
13:16 Traveling with hearing loss: A Client Example
16:01 How owners & operators can make their guests more comfortable
18:05 The Baby Boomer Population
18:45 Creating a great customer experience
20:01 Airports and Hearing Accessibility
23:35 Significant challenges for hard of hearing travelers
28:38 Hearing aids don't always solve the problem
30:06 What's important for restaurants and businesses to know about hearing aids?
32:32 You are going to be including a whole lot more people by nature, by trying to include this one group.
36:30 COVID-19 and the impact on the hard of hearing
39:40 What are non-manual cues and why are they important
45:28 The difference between someone who is hard of hearing and someone who is completely deaf
50:50 Lynn's tips for tourism and restaurant operators.
56:15 Thank you, Lynn Leblanc!
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