In this episode of the 55+ Travelers: Arriving & Thriving Audio Conference, hosted by Sensory Friendly Solutions Founder Christel Seeberger and guest hosts Sophie Yang, and Christopher Basmadjian, Occupational Therapy Students, we host two tourism industry experts:
Listen to Danielle Timmons, Aquila Center for Cruise Excellence, and Carol Alderdice, Tourism Industry Association of New Brunswick, as they give expert perspectives on delivering exceptional customer experience.
Episode Guide:
0:48 Welcome to guest Danielle
1:40 Danielle's Role at Aquila Tours
2:35 Danielle's Role with Training
4:28 Providing tours and services
6:35 Travelers over the age of 55
8:38 Sensory Friendly Cruises for mature adults
11:48 Building in Time
12:50 Restrooms
14:28 Providing Information Verbally
15:23 The barriers
20:32 The Key to Providing a Positive Customer Experience
22:30 Finding a "Natural" Tour Guide
26:00 Multigenerational Travel
30:00 Vision Barriers & Accommodations
35:57 Preferred Excursions
41:05 Anticipating the Needs of 55+ Travelers
43:38 Welcome Carol
45:20 Primary Demographic
46:30 Travel for Older Adults Post COVID-19
49:05 The Importance of Training
51:31 Creating a Positive Customer Experience
53:38 Word of Mouth
55:20 Action Feedback
58:32 The little things
1:03:28 Thank y
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