Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
Episodes
Most home service companies do not have a lead problem.
They have a missed-call problem.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Chris Nelson, Senior Manager of Vertical Marketing at CallRail, to talk about why home service leads disappear, how missed calls turn into lost revenue, and what contractors can do to better understand what is happening ins...
Most contractors want more leads, more booked calls, and more revenue.
But if your sales process is inconsistent, more leads will only expose the problem faster.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Josh Martin, Director of Revenue Strategy at 3Four Labs, to talk about how service businesses can grow by building a stronger sales framework, improvi...
Most contractors think they need more leads.
But what if the real problem is that you're already missing the jobs you paid to generate?
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Shaun Ritchey from Breezy to talk about Moneyball for home services and how contractors can use AI, better data, and smarter systems to uncover the jobs hiding inside t...
Most service business owners are chasing the next lead source.
Google Ads. Facebook Ads. AI. SEO. Automation.
But sometimes the fastest way to grow is still the most old-school strategy in the book: getting out into your community, shaking hands, building trust, and making sure people remember your brand.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouc...
Most contractors think branding is about logos, colors, and marketing.
It's not.
The strongest brands in the trades do something much more powerful: they attract great employees, create loyal customers, and make growth easier.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Levi Torres, founder of High 5 Plumbing, Heating, Cooling & ...
Most home service companies don't have a lead problem.
They have a follow-up problem.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Kevin Wu, founder of Leaping AI, to discuss how AI voice agents and automation are helping home service businesses solve some of their biggest call center challenges.
From missed calls and slow follow-up times to afte...
Most contractors don't have a recruiting problem. They have a recruiting system problem.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Paul Sanneman, founder of Contractor Staffing Source, to discuss how top home service companies are using systems, assessments, and AI-powered recruiting tools to consistently find better employees.
After helping more than ...
Most contractors walk past air curtains every day without realizing how much money they can save commercial buildings.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Curtis Rosol from Mars Air Systems to break down how air curtains work and why they've become a powerful solution for energy savings, indoor air quality, and insect control in commercial spaces.
The skilled labor shortage isn't just a hiring problem.
It's a perception problem.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Ruchir Shah, founder of SkillCat, to discuss why home service companies are struggling to attract and retain skilled workers and what the industry can do about it.
Ruchir shares how his background in workforce training l...
The way homeowners search for HVAC, plumbing, and home service companies is changing fast. And most contractors are completely unprepared for it.
In this episode of Service Business Mastery, Tersh Blissett sits down with Phil Risher from Phlash Consulting to discuss the massive shift from traditional Google SEO to AI-powered search and what it means for home service businesses.
Phil explains...
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Ryan Kiscaden, owner of Kiscaden Consulting and creator of the Next Up Trades children's book series, to discuss how storytelling can reshape the future of recruiting in the trades.
Ryan shares how a conversation with his plumber brother-in-law sp...
Most home service business owners are excited about automation, AI, and new technology.
But here's the problem… They're implementing tools before fixing their processes.
In this episode of Service Business Mastery, Tersh Blissett sits down with Nathan Whittacre, CEO of Stimulus Technologies, to break down what actually works when it comes to optimizing and automating your business.
Most business owners think they only have two options when they want to scale:
Pay expensive consultants… or give up equity to investors.
But what if there was a third option?
In this episode of Service Business Mastery, Tersh Blis...
Most home service business owners start as technicians. But scaling a business requires a completely different skill set.
In this episode of Service Business Mastery, Tersh Blissett sits down with Elise Radawitz, President and Owner of Velocity Leader, to break down the leadership skills contractors need if they want to grow their business.
They discuss why promoting your best technician into a manage...
Most home service businesses are posting content… but not getting results.
Why? Because they're missing the most important piece: connection.
In this episode of Service Business Mastery, Tersh Blissett sits down with Jen McKee, founder of Kee H...
AI is everywhere right now. But most contractors don't actually understand how it works.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Jeff Torello, founder of Sinjun AI, to break down what AI really is, how it works under the hood, and why so much of the industry is getting it wrong.
Jeff explains that AI isn't some all-knowing system. It's a probability ...
Most contractors are still hiding their prices. But customers are already finding that information somewhere else.
In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Paul Redman, President of Contractor Commerce, to break down the real impact of transparent pricing in home service businesses.
They discuss why pricing transparency is no longer optional, how...
AI is no longer just automation or chatbots. It's becoming a real employee for service businesses.
In this episode of Service Business Mastery, recorded live at AHR Expo 2026, Tersh Blissett sits down with Dennis Steele, co-founder of Podium, to talk about the rise of AI agents and how they're transforming HVAC and plumbing companies.
From answering calls and booking jobs to handling angry cus...
Marketing for home service businesses is evolving faster than ever.
Rising lead costs, private equity competition, new AI-driven ad platforms, and changing consumer behavior are forcing contractors to rethink how they attract customers.
In this episode of Service Business Mastery, Tersh Blissett sits down with Justin Riley, founder of UpFrog, to talk about what the future of marketing really looks lik...
Electrification is accelerating across North America. Rebates are expanding. Regulations are tightening. And HVAC contractors are being asked to deliver higher efficiency, lower emissions, and better comfort all at the same time.
So where does dual fuel fit in?
In this episode of Service ...
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