Thinking about Inclusive Service Design with Elle Beange from Deloitte Digital

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To kick off Service Design YAP's second series  we knew that we needed to tackle a heavy weight issue. Having collaborated with the UK charity Scope, and Deloitte Digital earlier in the year we knew that Inclusive Design would be a great topic to focus on.

In this episode we talk with Deloitte's Elle Beange, who has worked in the area of inclusive  and accessible design for all of her career.  We talk about the difference between universal design and inclusive design and Elle provides some great examples of companies walking the walk when it comes to inclusive design.

We also talk about designing a more inclusive hiring approach for designers. How can we assure equity in the interview process and what tactics can employers put into play to assure that everyone gets the opportunity to shine?


Further Reading

Microsoft's Inclusive Design site is a fantastic resource if you're looking to learn more about the subject.

The Purple Pound: Scope's article about understanding the value of  customers with disabilities.

The Navilens project: Enabling  blind and partially sighted people through tech.

Global Disability Innovation Hub: Global Disability Innovation Hub (GDI Hub) is an Academic Research and Practice Centre accelerating disability innovation for a more just world.

The Newman Holiday Trust: One of Elle's favourite jobs, the trust provides children with disabilities with unforgettable holidays.

Its not that Radical, by Mikaela Loach looking at what real climate activism needs to look like today.

99% Invisible podcast episode about curb cuts and disability activism in the US.

Service Design YAP is developed and produced by the Service Design Network UK Chapter.
Its aim is to engage and connect the wider Service Design community.

• Episode Host: Stephen Wood
• Production Assistance: Jean Watanya