Service Industry Success
Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business owners must overcome to build the business and lifestyle they dream of.
Episodes
Is it time to boost your company’s revenue by going after commercial customers or getting your B2B Business Development plan back on track?
Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.
In part five of this five-part series, we are going to talk about activity tracking.
Check out Business TIPS!
For less than $100 per month you can get immediate answers to que...
Is it time to boost your company’s revenue by going after commercial customers or getting your B2B Business Development plan back on track?
Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.
In part four of this five-part series, we are going to get even more clear on our messaging.
Check out Business TIPS!
For less than $100 per month you can get immediate an...
Is it time to boost your company’s revenue by going after commercial customers or getting your B2B Business Development plan back on track?
Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.
In part three of this five-part series, we are getting to arguably the most important of the topics we will cover – understanding and messaging.
Check out Business TIPS!
For l...
Is it time to boost your company’s revenue by going after commercial customers or getting your B2B Business Development plan back on track?
Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.
In part two, of this five-part series, we are going to talk just a little more about planning before we actually get to any talk of sales.
Check out Business TIPS!
For less th...
Is it time to kick start or jump start your company’s revenue by going after commercial customers or getting your B2B Business Development plan back on track?
Whether you are just getting started or going through an overhaul or revamp, here are some things to consider.
Check out Business TIPS!
For less than $100 per month you can get immediate answers to questions you have about how to improve your business developmen...
Chasing our dreams and building a business has many obstacles.
Many of those obstacles can be put into three distinct categories.
This week, we’ll identify what those categories are, and how to overcome each.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your...
Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.
This is part five of a five-part series on how to develop up and coming leaders.
Tune in and I’ll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.
Check out Brian's new group: Business TI...
Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.
This is part four of a five-part series on how to develop up and coming leaders.
Tune in and I’ll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.
Check out Brian's new group: Business TIPS!
F...
Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.
This is part three of a five-part series on how to develop up and coming leaders.
Tune in and I’ll share another step to address early on that has proven to work well for me when developing leaders to make solid decisions I can trust.
Check out Brian's new group: Business TIPS!
...
Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.
This is part two of a five-part series on how to develop up and coming leaders.
Tune in and I’ll share a second step that has proven to work well for me to develop leaders that make solid decisions I can trust.
Check out Brian's new group: Business TIPS!
For less than $100 per m...
Following a practical, repeatable, teachable system for developing leaders is an important step to delegating decision making and problem solving.
This is part one of a five-part series on how to develop up and coming leaders.
Tune in and I’ll share a first step that has proven to work well for me to develop leaders that make solid decisions I can trust.
Check out Brian's new group: Business TIPS!
For less than $100 per mo...
It’s painful to have an employee we are on the fence about.
The decision we make about whether or not to keep them impacts a wide range or areas.
And there are serious consequences to getting this right or wrong
Tune in and I’ll share my only two criteria for deciding if a person should be on our team.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contracts) you can ask Bria...
Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning.
Then, once we do know what they truly want, getting our team to focus on the actions that deliver that experience is a whole new challenge.
In this episode, I talk about a way to confirm what our customers really care about and provide a tool that will help keep our teams mindful of how ou...
Signs of economic weakness are now consistently showing up.
This is going to require many of us to make difficult decisions, especially about the kinds of revenue we are going to focus on.
This week, I’m going to share a story of a company who did this wrong in my opinion as an illustration for all of us of what not to do.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment or contr...
The root cause of many problems we have with employees is not about how well they execute or perform their daily tasks
It’s more often about them taking responsibility for seeing through a desired outcome.
Tune in and I’ll explain how I think we often address this incorrectly as well as how we solved this problem in my own company.
Check out Brian's new group: Business TIPS!
For less than $100 per month (with no commitment...
Knowing what a "successful" meeting looks like is hard for people who don't have a history of holding or participating in meetings they would consider worth the investment.
In this episode, I cover three items that will contribute to having meetings that result in willing participation, as well as active problem diagnosis and solving.
If you're not sure how have regular, productive, enjoyable meetings for your team, this is ...
Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make.
Getting it right can make a massive positive impact on our business.
And when we don’t see meaningful results from training, it can cause tremendous frustration.
In this 6-part series – of which this is part six – I’m sharing the guidelines for training I’ve established for myself after many ye...
Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make.
Getting it right can make a massive positive impact on our business.
And when we don’t see meaningful results from training, it can cause tremendous frustration.
In this 6-part series – of which this is part five – I’m sharing the guidelines for training I’ve established for myself after many years...
Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make.
Getting it right can make a massive positive impact on our business.
And when we don’t see meaningful results from training, it can cause tremendous frustration.
In this 6-part series – of which this is part four – I’m sharing the guidelines for training I’ve established for myself after many years...
Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make.
Getting it right can make a massive positive impact on our business.
And when we don’t see meaningful results from training, it can cause tremendous frustration.
In this 6-part series – of which this is part three – I’m sharing the guidelines for training I’ve established for myself after many year...
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