Service Industry Success

It’s been hard to stay on top of wage increases and employee expectations the last few years.

Knowing when to grant wage increases and when to say no has been challenging.

Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable.

It can be frustrating. Very frustrating.

Here’s a case study on how not to handle it.

Check out Brian's new group at: www.joi...

Promoting a supervisor is an amazing time. It’s can really be exciting.

And, sometimes, there is also a steep learning curve – which is not so awesome for everyone.

Luckily many of the problems we are likely to face are predictable and avoidable.

Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supervisor.

To try Brian's group meetings - where you can ask any question you h...

One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?"

Tune in and I’ll share how I typically answer.

To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrys...

How did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising?

I competed against the “Solution Box”.

What is the solution box?

Tune in to find out!

To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely f...

You know your company is great.

And you want potential customers and referral sources to know too.

But it’s not easy to put your greatness into words.

Why is that?

More importantly, how do we overcome it?

Tune in and I’ll tell you what worked for me.

To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely...

It’s almost impossible to articulate how hard our lives are when we don’t understand our clients.

And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity.

Tune in to hear how we can gain the understanding that makes everything fall into place.

To try Brian's group meetings - where you can ask any question you have about imp...

This week we are going to talk about quitting – or rather not quitting.

I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business.

Tune in to see what I mean!

Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth challenges you face at: www.joinbusinesstips.com

Get more at: https://www.se...

Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be.

Of course, there are several key distinctions between the two.

Today we’ll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to.

Join Brian's lowest cost, lowest time commitment group to get immediate h...

No doubt there are several reasons business leaders and owners are held back from growing their teams and companies.

Today I’m going to talk about the critical reason that, mechanically, may be the most restrictive.

Tune in to hear what I mean.

To attend Brian's upcoming training, titled:

The Secret to Getting Employees to Care Again A simple, step-by-step solution that will really get your team engaged (without changing t...

We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses.

But, when you grow your company, you no longer have that person to make you do the things that must be done.

Our commitment, engagement, and performance levels become self-directed.

When that happens… Well… Results may vary.

Tune in and I'll share how we can keep ourselves on task and on track when there is nobody else av...

Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over.

Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes that consistently hamper progress.

Today we’ll dive in to the top 3 reasons that happens, and how to fix them.

Get more at: https://www.serv...

Training is expensive.

So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI.

But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in training.

Tune in and I’ll tell you why I think that happens, and how I overcame...