Service Without Excuses With Rob M Lyon

This was a lost interview that I did with a great Evan Carmichael last year!!

In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of the key success factors to many business YouTube sensations. From Joe Polish, Brian Tracey, Tony Robbins to Jay Abraham and beyond he is the absolute king at this platform.<...

You Heard me right, the next hire you make can build or destroy your business!!


Tough words, but honest 

In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chrishanna.ca

In the challenging market we have today , hiring the right candidate for the right job at the right company is more important than ever

In this Episode of the serv...

One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, having some minor success you may be OK upfront, but in the end the results will not be what you want them to be. 

Selling a product or service is about how you and your client relate to ...

One of my clients emailed 📧 me in a bit of a panic

She said, and I quote ”Help, my fence is falling down 👇

After a second or two, I was able to put what she was asking together

Her rate of attrition was very high, and she was losing customers and clients faster and faster

My first question was, what are you doing to keep them?

I often refer to clients with this, Where is your fence lyi...

We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us.

It seems like a real pain to have to go down the rabbit hole constantly, but there are many great solutions out there to cut down on the pain. If you ever visit a power plant  (which most likely you never will) there ar...

This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business.  Question number one comes in from Jim about how often should I market my service business, question number two comes from Bobby and he asked about a maintenance schedule and how often she regular maintenance be done on your service trucks question number three came from Alan we talked about a top leve...

I can’t Believe It, I’ve been Ripped Off

I guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really shocked me. It actually seemed almost blatant that we were blamed for doing something just about statistically impossible. We were blamed for not just ruining one door, but SIX

It’s a common challenge all over the country, leader ship is never natural born it’s always something else done to experience some good, some not so much, but always part of it along with wisdom. Leader ship is a core skill. That is the principal ingredient in scaling. A business, you can learn to market till the cows come home, but without this in your arsenal, you’ll never build out.

In episode number 109 of the service ...

We recently had someone messages saying that they felt their business was being quote unquote “Catfished”,  no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pretense of people falsely claiming they were someone they were not on dating apps. But I did get me thinking, have I actually been catfish as well in the past and the truth is yes!!

C...

We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to them or unprofessional. I am currently in Chandler Arizona visiting relatives and I noticed while traveling around the many service companies had their vehicles clearly marked and appeared to b...

In episode number 106 of the service without excuses podcast we talk about what in our opinion after testing it multiple times,  the most efficient way we know to collect your clients feedback and reviews. Collecting these wrong can turn out to be extremely expensive both and lost revenue and reputation . If you don’t collect the reviews and efficient and consistent manner you most likely will never know if they were not happy with...

Many service  professionals in fact many entrepreneurs think about what’s in it for them, and although that’s an important fact there were many reasons you should rethink how you do business going forward. Customers and clients develop a form of a bond with service companies that they are very happy with, from my experience there are many more they’ve had a poor experience and when they find somebody it’s almost like gold. In the s...

Now More than ever we need to be strategic in thinking, the ride will get a bit bumpy for the next 6 months in my opinion, But I feel this might be an advantage to many service companies as things will be fixed versus replaced. We are going into some Uncharted waters for businesses however historically many great businesses restarted and groan and down economies, ironically some of the biggest still today or no different and from p...

In episode number 103 of the service without excuses podcast we discuss the true cost of finding, recruiting, hiring, and most importantly keeping the very best staff for our service business we can find. We know that this is never been an easy task, but now we found out how truly expensive it is, and when you find out it’s the cost of a luxury car many times to find a new it hits home.

Most of us if not all of us know the...

I was recently asked by one of my mentors (a pretty famous one ironically) why the F*** I stopped doing the podcast Service Without Excuses. I explained him everything from time and having to refocus my other business interest,  to I needed more family life, to excuse after excuse after excuse. It’s something I preach against every single day when I talked to entrepreneurs, work with them, or teach them. He asked me the same Y, tim...

We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more powerful than that of Ukraine, however they have shown their true courage and bravery. Ukraine had to be on the defensive or the tactical side, but one of the things that gave them a big advanta...

Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an employee for too long is a bad thing and that you should make the move typically more swi...

It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whistle‘s we can offer to them. In this podcast with our guest Michael Solomon we discuss...

In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is extremely measurable upfront for the most part. It can encompass everything from leader ...