August 26, 2025 • 40 mins
The tech world isn't always welcoming to newcomers, especially women and people of color. But what happens when someone breaks through those barriers with determination, continuous learning, and a commitment to excellence? Meet April Collier.
In this candid conversation, April shares her 11-year journey as a senior solution consultant at CongruentX, starting from her Management Information Systems degree at USF to becoming an expert in Power Automate, JavaScript, Canvas apps, and most recently, Copilot agent development. With refreshing honesty, she acknowledges the challenges she's faced as one of only two women in her graduating class and the persistent battle with imposter syndrome that many tech professionals experience.
"Make your presence known" – these words, which April wrote on a rock during a team exercise years ago, still guide her approach today. Despite being an introvert by nature, she emphasizes the importance of speaking up, asking questions, and contributing to conversations. The myth that questions reveal ignorance couldn't be further from the truth; they demonstrate engagement and a desire to learn.
April provides valuable insights on several pressing industry challenges, including the need for better documentation of complex Power Automate flows, the importance of governance in environments with citizen developers, and the responsibility of creating safe spaces for learning. Her perspective on bridging the gap between technical implementations and business users highlights a critical need in the industry.
Looking forward, April hopes to create blog content and potentially speak at industry events, focusing particularly on supporting women and women of color in technology. Her journey reminds us that diverse perspectives aren't just nice to have – they're essential for solving complex problems and driving innovation in the tech industry.
Ready to overcome your own tech challenges or imposter syndrome? Listen now, subscribe to the Service X Factor podcast, and join the conversation about creating a more inclusive and supportive technology community.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Welcome to another edition of the Service X Factor
podcast.
I am your co-host, or one ofyour co-hosts, Scott LaFonte,
and I am here with my otherco-host, who is Mr Quad
McClendon.
Speaker 2 (00:12):
How's it going, mr McClendon?
Hey, what's going on, everybody, what's going on?
Happy to be back, man.
We took a little break.
We did take a little break.
Speaker 1 (00:26):
Well, you know it's the summer months, so it's you
know we're on.
Speaker 2 (00:28):
We've got to sit on the on the beach.
Have a couple my ties.
Speaker 1 (00:29):
You know it's all good, it's really hard for me to
work on my tan this time ofyear.
It is, I know, all right.
So so, in in the spirit of, youknow, one of our last episodes
you know we had on riam darwitch, you know, when talking about
women in technology.
So today we're going to extendthat, that topic, and continue
(00:52):
the women in technology series.
And we have a very specialguest who is also a congruent
ex-colleague, april Collier.
April, how are you?
Speaker 3 (01:00):
Doing good.
How are you Scott?
Speaker 1 (01:03):
Oh, just fantastic.
You know it's another rainy dayin Florida, so it's all great.
Speaker 3 (01:09):
A beautiful rainy day for me.
Speaker 1 (01:11):
That's right, Beautiful rainy day, All right.
So, Quad, I guess what weshould probably ask first.
You know what do you do.
What do you do and how did youget started in this industry?
Speaker 2 (01:28):
Tell us about yourself, april yeah exactly.
Speaker 1 (01:33):
We want to know everything where you were born.
No, I'm kidding.
Speaker 3 (01:38):
Well, it all started in Apocca Florida.
No, I'm joking.
Speaker 2 (01:42):
A cold night in Apocca Florida.
Speaker 3 (01:45):
Yeah, so I am a senior cold night in Apaka,
florida.
Yeah, so I am a senior solutionconsultant at Congruenex.
So basically that means I do alittle bit of everything, but
for the most part I am a part ofthe implementation team.
I guess you could say where I'mdoing a lot of configurations
for various clients, anythingfrom the new contact center to
just power automate or salesthings like that.
(02:06):
How I got into this actuallykind of funny story I went to
USF with a degree in MIS, somore business degree, but it is
focused on information systems,so I did quite a few things with
databases and JavaScript andthings like that.
I did quite a few things withdatabases and JavaScript and
things like that and met acouple of people that are
(02:27):
familiar in CongruentX, chuckbeing one of them.
He actually rated me on myelevator pitch, which somehow I
won that competition, I'm notexactly sure how that happened
Ended up interviewing with hiscompany right out of college and
I have been working with himand Mike pretty much ever since,
and that's been about 11 yearsnow.
(02:48):
So that's kind of like my spielinto where I am now.
Speaker 1 (02:55):
That's awesome, that's a great story and it's
always important for folks tounderstand especially right how
folks can get started in thisparticular industry and I know
it can be at times daunting, alittle bit overwhelming for
folks especially you know rightout of college.
But you know it's just to yourpoint.
(03:18):
It's just a matter of you know,having that desire and will and
determination.
Speaker 3 (03:24):
Exactly Yep and networking.
You know, knowing people isvery good as well and that's
coming from someone that is awhat I would tell everyone is an
introvert, but I still try todo some networking.
That way I know people in theindustry and I have contacts
that I can always call on if Ineed help or anything else.
Speaker 2 (03:42):
So that's awesome.
So that's awesome.
So what makes me laugh, april,is I've been working here for a
little over four months now, andthree months, four, it's going
to fourth month and I think onour first interaction I realized
that I was way outclassed.
Speaker 1 (04:04):
Just every day for you.
Speaker 2 (04:05):
Yeah, much right.
Well, april, it's special,right.
It's like you know you're inthe presence of greatness.
So you know, if you can give usa little bit more, if you can,
if you want to, I know that'ssomething you're not.
You don't like doing too much,so I'm.
You know you could say shut up,will?
Or next subject can you tell usa little more technically, from
a development standpoint, yourcapabilities and the things that
(04:26):
you're very well at do, good atdoing, which is almost
everything, which is everything,but you get from going right?
Speaker 3 (04:32):
well, of course, I feel like everyone suffers from
some degree of imposter syndrome.
So I wouldn't say the followingis everything that I excel at,
but it is things that I do on mydaily basis.
The biggest one, I wouldprobably say at this point, is
Power Automate.
I feel like I can do PowerAutomates in my sleep at this
(04:53):
point.
I also write quite a bit ofJavaScript, so I need, like
client Canvas apps althougharguably that's not really
really technical, but I do doCanvas apps quite often
Integrations with Power Automateor a little bit of Azure
Functions and Logic Apps.
Very, very little, a little bitof C.
(05:13):
Sharp.
Speaker 2 (05:15):
Honestly, it's a lot.
Stop so, just for everybodywho's listening to this.
You know a lot for the rest ofthe world Just throwing that out
there.
You know a lot for the rest ofthe world just throwing y'all
just throwing that out there.
Speaker 3 (05:32):
That is true, you got to keep it humble.
Also, I don't say I'm super, ohyeah, I'm super proficient in
writing C-sharp plugins, andthen I get asked to do one and
you know I'm like, oh man, Ineed to up my proficiency level
in that.
Speaker 2 (05:41):
But that's like, that's the, that's the craziest
thing, like, I think, for womenin tech and you know, I don't
know what that's like being awoman in tech, but you're almost
, you, almost.
It's that imposter syndrome.
It's a real thing, like, how doyou, how do you deal with it?
Cause the reality is is, youknow, I put my money on you any
day of the week, but when youcome to work every day, you, you
(06:05):
yourself, may not necessarilyfeel that way.
How do you guys, how do youdeal with the imposter?
Speaker 3 (06:07):
syndrome.
You know that is something thatI struggled with a lot very
early in the beginning.
You know, I think in mygraduating class there was one
other woman in my degree andthis was a pretty big class for
my degree.
So definitely have struggledwith imposter syndrome since day
one and to this day obviously Istill struggle with it a bit,
(06:30):
you know, kind of downplayingwhat I know and what what I do
know or what I do know what Idon't know.
But honestly I feel like that'sa hurdle that I have gotten
better with overcoming just bybeing honest with myself on my
capabilities and what I know Ican do very well, or what I know
I can learn to do very well.
So that's definitely one of thethings that has helped me
(06:52):
overcome that or at leastgetting closer to overcoming
that.
I don't think that's somethingthat ever goes away, but being
honest with yourself and willingto learn.
So if it's something new orsomething that I haven't gotten
a chance to really work with, Iget example or PCF controls I've
recently gotten into doingthose, as you'll know.
Speaker 2 (07:11):
But being able to and you did very well with them.
You did really really well.
It wasn't an easy concepteither.
Really good with it, yeah.
Speaker 3 (07:20):
Very, very fun to do.
But being open and just sayingI may have only done this once
or twice, it may take me alittle bit longer, but it's
something that I'm willing tolearn and dedicate the time to
get really familiarized with, tolearn and getting comfortable
with learning is how I kind ofpush those feelings aside, but
(07:42):
they definitely do not go away.
Speaker 2 (07:53):
No, that's a.
That's a real thing, like I Ithe insecurities that come with
coming into this field and areathis field is, in my humble
opinion, is one of the it's.
It it is a bit unique andimposter syndrome itself is not
a unique problem, but I think inthis industry, because you can,
you can kind of stay in onespot and be incredibly technical
, but when you are in front ofcustomers, it requires you to
(08:13):
also have a certain set of goingback and forth between
technical and functional andthen having to understand all
the new tools that are comingout at light speed from
microsoft and then, yeah, toknow all these things from
(08:36):
integrations and principles anddesigns.
It's, it's a lot like it's.
I honestly don't know how somepeople don't wake up and just
honestly don't want to hide intheir covers some days because
it is a lot.
So how did you balanceremaining focused and upskilling
(08:57):
yourself while dealing withsome of these feelings of
inadequacy?
I know that I struggle withthem, but how did you deal with
it?
Because there's a lot morewomen that are coming into the
technology field and I thinkthey might appreciate that yeah,
that's a hard question.
Speaker 3 (09:16):
It's a good question, but it's a hard question and
the reason why I say it's a hardquestion is because I'm not
sure if I'm there yet, but I cantell you that I there yet but I
can tell you that back toschool, I get it, I get that but
I can tell you that obviouslythis landscape landscape is
constantly changing.
As soon as you think you'reproficient or you know, um, so
the technology reasonably well,it's going to end up changing on
(09:38):
you, but I also feel like thatbenefits you as well.
You may have two engagementsback to back that are relatively
the same, but becauseeverything is changing so
quickly, you have a chance tolearn kind of as you're doing it
right, um, and I feel like thatalways learning while also
(10:00):
simultaneously delivering aproduct to someone really helps
me with, you know, feeling likeI am getting there in terms of
being one of the people or aperson that is knowledgeable in
this industry in general.
Obviously, everyone kind of haslike their nuances that they
(10:20):
pick from and they're justreally really good with that
specific thing, and I feel likein this type of landscape, I
feel like that's somethingthat's not super achievable now
because it is changing soquickly.
Maybe you can pick like an area, but having the chance to
actually learn while you'reactively delivering a product or
actively learning to get betteras you're doing something, is
(10:44):
the key there.
It's constantly changing.
I constantly am on blogs andkind of reading about new things
, especially of implementationsthat I've done in the past, how
that implementation would havechanged had this been out today.
Kind of going back and doingthose.
Yeah, kind of going back anddoing those.
What would I do in thisscenario today?
(11:06):
Two years ago I, I did this.
What would I do with everythingthat's new today?
I do that quite often andyou'll be surprised how often
those scenarios kind of comecome up again with other clients
and engagements and you'rekilling it.
Speaker 1 (11:18):
I know I, you know, I'm impressed because she can
run circles around me, you know,technically so, which is great,
because I love that she's aSharePoint or not SharePoint, a
power automate expert, becausenow I'm going to have to pick
her brain later.
Speaker 2 (11:33):
It gets, it gets better.
You got to see this is ashameless shout out, I don't
care, but you got to see some ofthe agents that you know
April's built.
April took the knowledge thatshe had from power automate and
she went headfirst into intocopilot and I think she actually
is you're you still got yourcertificate?
You got your certification forcopilot, didn't you?
yes yeah, and then she startedbuilding these amazing, amazing
(11:58):
agents, like real use cases,probably need just go ahead and
just write something in oh, oh,no, maybe she should write
something you want to tell usabout what your plans are for
what you're going to do for thecommunity.
See what I did there guys, Ilove it.
Speaker 1 (12:11):
I love it.
It's a great idea.
Speaker 3 (12:12):
I have been.
I have been poked at to maybecreate a blog of some sort.
I'm definitely more write ablog post than showing my face,
but, um, I actually think thatwould be kind of like a good
segue into that, you know,because obviously I have built
co-pilots for my use, my workdayuse, but I've also built them
(12:32):
for our clients as well, donesome really cool stuff with a
lot of the prompting.
Speaker 1 (12:37):
So I think that would be something that I could
potentially blog about in thefuture tbd incoming well and
helping out the community is issuch a vital uh task because I
don't think you know, a lot ofpeople will post things on
linkedin.
There's some like mark christie, shameless, plug it shout out.
Speaker 2 (12:57):
Shout out to mark, shout out to mark.
Speaker 1 (12:58):
We got to get ian on there, but shout out to mark
yeah, but you know there'sthere's several that will go
ahead and post some things thatare, I think, really meaningful,
uh, but there's really notenough from a hey, this is my
personal journey, or hey, thisis things that I've built and,
or how I've built it and whyit's so important, or how it's
so easy, or maybe it's not easy,um, and I think that's really
(13:22):
important because, like I said,there's not enough of it going
around, and this is a very smallcommunity.
It seems big, but it's prettysmall, so I think it's super
important.
Speaker 2 (13:34):
Right, definitely agree so you're, you're, you're,
you kill everything, you'relike phenomenal.
Everything you touch you and Iat work.
We go back and forth, you know,and I oftentimes I have to at
the end of it say you know whatyou're right, that's for you and
aaron.
So you, aaron and jessica, arealways right, but nice, I'm
(13:58):
always which one, yeah, yeah,and emily.
Emily's always right too.
You gotta throw emily there.
She's always right, um, alwaysright.
But got to throw Emily there,she's always right, always right
.
But which offering be nosy?
Which offering do you honestlylike?
If you had your choice, workingwith all day, every day, which
one of them would you work with?
Speaker 3 (14:16):
So I'm definitely going to be biased here, because
I've had a couple of engagement.
I feel like Scott probablyknows the answer to this, but I
feel like, because it's on thecutting edge, it's something
that they update at this pointand I just think it is so cool
when you have your hands inliterally everything from
co-pilot agents to PowerAutomate, you can do
integrations, a couple ofprompting and engineering and AI
(14:39):
just built into it, and thatwould be co-pilot service
service, aka contact center,also known as omni-channel that
is yeah, I think doing thoseimplementations are just so neat
.
I think they're just reallyreally fun.
I love the um ability to likebuild out rules of you know what
(15:03):
specific things go where andthe effort estimate estimation
tools that are.
I believe those are still inpreview um.
I think that's just an offeringthat is really really, really
cool and I think that'ssomething that can benefit
pretty much any type of industryor business.
Even if it's something assimple as distributing emails, I
just think it's a really coolmodule that they have out there.
(15:25):
That's very interesting.
I didn't expect that.
Speaker 2 (15:32):
I thought I had the answer down, I guess I didn't.
Speaker 3 (15:35):
What did you think?
Speaker 2 (15:35):
I was going to say you know what I thought straight
up, you were just going to saysomething about the effect of
developing custom connectors andPower automate or, like you
would just just writing code ingeneral, like you.
Speaker 3 (15:47):
But you're so yeah, yeah, just I think I think the
reason why I chose that one inparticular is because that one
involves everything that youjust said, got it, yeah, got it,
got it, got it.
Speaker 2 (16:02):
No, I was just just.
Speaker 1 (16:03):
I was so shocked, man I'm good, it's good to know,
good to know so yeah, and I'mjust so technically inept so I'm
just listening in and saying,man, I'm like I need to learn.
You know, I mean I'm prettydangerous with power automate,
but ai also helps with some ofthe more technical details,
because I I just would spendhours upon hours, if not, trying
(16:26):
to figure out some things out.
So, april, like I said, I'mgoing to have to pick your brain
and just you know, I'm going tohave to just put you on some
projects.
Speaker 3 (16:33):
Yeah, I always like things that challenge me.
Speaker 2 (16:39):
I got to be nosy.
So this is about, like you know, this is about we get a chance
to sit down with you and pickyour brain.
So what are some things you'dlike to see different from the
customer from the productperspective that would really
help our customers?
Because you know, you mentionedthat you're an introvert.
So, from from one, from oneintrovert to another, I just
(17:02):
pretend like I'm not.
From one introvert to another,I just pretend like I'm not.
But I, if you've seen me atsessions or see me at
conferences, you know I'm prettymuch in the corner drinking um
water by myself or hiding behindmy favorite people.
But but from one introvert toanother, you know what are some
things from the product that youwould like to see that would
really help out our customers,any product.
(17:24):
So it's like a wide open thing.
Speaker 1 (17:27):
That's a that is a really good one.
Speaker 3 (17:29):
Yeah, honestly yeah yeah.
Speaker 2 (17:34):
Well, we didn't share these questions ahead of time.
We don't share, we don't evershare questions at a time, so we
have to get this authenticresponse.
We have to capture it for ouraudience, right?
So I just sorry, april, you can.
So I just sorry April.
Speaker 3 (17:45):
You can.
I know you're an engineer.
No, I actually have an answer.
I do have an answer, but so myissue is that I tend to go more
technical than I really need tobe Go for it.
But I think what would help andwhat I've seen happen several
times and I feel like there's agap between the end users, the
business units, or not even justthe end users, but maybe the
(18:07):
admins on that side and I'm nottalking about crm admins, I'm
talking about the managers orthose that are kind of like in
the same space as managers, butthey also have their foot in the
serum side, or those that don'thave a dedicated serum person
that would use a consultingcompany.
But there's a gap between thoseindividuals and the more IT
(18:29):
side or the CRM.
What's going on behind thescenes?
There's several times, you know.
Obviously they understand therequests that they're asking for
, but a year down the roadsomething may happen where a
record has changed by automationand they don't really have.
And I know to a degree this isbuilt in like while you're
(18:49):
actually building outautomations, but there's not
really a way for end usersunless it's documented by the
person that did it to reallyunderstand what's going on in
the back end, especially withthe introduction to Copilot.
With Copilot you can have it dovarious things throughout the
(19:10):
system if you set it up that way, and I think it would be really
really good for clientsspecifically to have more
information on what's going onbehind the system in a easily
digestible way, if that makessense.
Speaker 2 (19:26):
You know what April Like?
You just need to drop the micpodcast over facts that's it
like I think the makerexperiences are are they're
doing a lot.
They're doing, they've gottenbetter, but like, honestly, like
that, that, that's, that's,that's preach.
Right there, man, you knowyou're preaching.
Speaker 3 (19:45):
Even if it was a simple way to export power
automate to like a diagram, aphysio diagram or something that
they can easily see.
Yeah, you know, especially withlike complex ones, I try to
document exactly what I'm doing,but it is.
They can get quite technicaland they can get very complex.
But if there was a way for themto say, like what does this do
(20:06):
or what could have changed thisrecord, and it just spits back,
you know, some type of easilydigestible document or visio
diagram or some type of diagramthat tells the person like what
could have happened or what thisspecific flow is doing, that
would be very, very helpful.
Because I can't even tell youhow many times I've had a client
(20:26):
reach back out and say whatexactly does this do?
Because they don't quiteunderstand the intricacies of
Power Automate.
For example, it is low code butthey can get very technical,
very quick for someone that'snot familiar with it.
Speaker 1 (20:39):
Absolutely.
I would definitely agree, andit's really easy.
I think as well to to create apower automate flow that creates
this loop, If you're notcareful.
It can just go ahead and createa loop and keep running over
and over again and thatobviously becomes a significant
issue.
And so, yeah, absolutely, Ithink that's important, like you
(21:03):
said, to sort of explain andsay, hey, this is what it's
doing and why, and because Ithink at some it's a little bit
overwhelming, I guess, to saythe least.
Speaker 3 (21:14):
Yes, especially because you can have citizen
developers, so people could bemaking their own flows and not
really necessarily knowing theimpact that they might be making
.
Speaker 2 (21:26):
So now I have to ask you, what about governance?
Like, what part does governanceplay in that area for you Like,
do you feel like organizations?
You know, they usually just getlike these wonderful amount of
licenses you know I'm gonnapaint this picture and stop me
if you haven't heard this beforebut they buy thousands of
(21:47):
licenses and they enable powerautomate for thousands of users
at one time.
What's the worst that couldhappen?
Right?
Speaker 1 (21:53):
Right.
Speaker 2 (21:54):
Where do you feel like governance will play in
that area, and even enablingusers to learn more so that they
do a build with best practices.
Speaker 3 (22:02):
Yeah, I think that's a big big thing.
In fact, I've implemented COEin quite a few engagements as
well.
But, again, I think it is very,very impactful because you can
tell when flows are orphaned orif there's been issues with
anything.
But you still have to have thatfoundational knowledge of
(22:26):
interpreting power automatesespecially when they're written
by other people that are not you, people that don't like to
write comments or notes.
I'm not pointing anyone out,but OK well well well, I'm used
to.
Speaker 2 (22:39):
I'm used to being on a team by myself.
Man, I'm sorry, I can't help it.
Speaker 1 (22:42):
Averoy it just, it's just you know, he's a team of
one, that's what he is.
Speaker 3 (22:45):
Rename your actions.
Please rename your actions.
Speaker 2 (22:49):
I am so sorry.
Look, it's the ADHD, it's the,you know, it's.
Speaker 1 (22:57):
I have ADHD Denied.
Speaker 3 (23:00):
So, yeah, while I do think that COE fills that gap in
governance, especially when itcomes down to allowing users to
use specific type of actions andconnections and things like
that it still would be, in myopinion, helpful to have a gap
filler of those that don'tnecessarily know how to
interpret what everything means.
Speaker 2 (23:22):
Now I got me all self-conscious about what I do
now.
Speaker 3 (23:24):
Sorry.
Speaker 2 (23:27):
First time, just a funny side story.
First time I'm like I think I'msharing some code and I'm
writing some code.
In April, like she gets eerilyquiet and she was like yeah, I
don't want you doing thatanymore.
Nice, I love it.
So I always, I always prefaceit with a.
I'm not a developer, but I canwrite code and I probably am not
(23:48):
what people should be doing forwhat people should be
developing.
And April kind of like you know, just kind of scared me out of
it altogether.
So I'm humble enough to kind ofbow out when it involves her.
Speaker 3 (23:59):
I will say that I used to be really bad with
documenting and just code andwriting comments and notes in
general, until I asked, I cameacross something where I had
written it, didn't even rememberthat I had written it and I
didn't put any notes or commentsand I myself could not
interpret what my intention was.
And from that forward, fromthat time on, my stance is will
(24:23):
I remember this in a year?
Probably not.
Then I should probably make itclear what I'm doing.
Speaker 1 (24:29):
facts facts just you know, and and I, I think I do a
pretty good, that's the onething I think I do is I, I quad,
I do rename my actions look,man there's something more.
There's something verymeaningful.
Speaker 2 (24:46):
So governance, I am a huge governance nut Governance
is the end-all be-all for me.
You have to have it, and partof your ALM strategies, and part
(25:06):
of that is documentation.
It is near and dear, but I willsay that when you sometimes are
by yourself and you're, youknow you're doing it.
I'm just trying to give myselfan excuse to kind of get out of
this, because I can see aprilkind of rolling her eyes right
now for every power automate.
You know I will, I will renamemy actions and I will leverage
the comments and shout out totroy the captain connector.
So you, you yelled at me beforeabout this, so you know I was
(25:28):
gonna hear you laughing.
And troy taylor, troy taylor man, troy taylor, you know, troy,
yeah, I know, you know that'sright.
So we got to give him a hardtime, but this is awesome.
So, april, what are, what aresome future aspirations, like I
mean that you have planned forthe community, or like, what are
your future aspirations?
Speaker 3 (25:51):
so just in general sorry, go ahead nope, I'm not
gonna stop you, go ahead okay,just in general, for personal
aspirations, for, like me myself, definitely continuing
education and getting some morecertificates, certifications
although I have quite a numberof them now, but I always feel
(26:12):
like I could do more.
And as far as around us quadtype of space and not to be
sexist or anything like that,but dedicated to women and
particular women of color.
I feel like there is a muchneeded gap that needs to be
(26:33):
filled, or a gap that is muchneeded to be filled.
Let me rephrase that.
So not saying that would belike my only focus, but I think
that would be something thatwould benefit the community
greatly.
You know different perspectiveson different things, so that's
one and then kind of um,obviously I mentioned the blog
post and little tips and tricksand things like that.
(26:54):
That's something else that I'minterested in doing.
Obviously, I know that there isinformation out there and I I
kind of tend to say no, I don'twant to write a blog post about
this, because I feel like it'salready been written about
multiple times or have I done mydue diligence to make sure I'm
not taking someone else's idea?
That's like a big concern thatI have, but that's still
(27:14):
something that I'd like to doand kind of fulfill.
Speaker 2 (27:19):
So you know somebody has been hounding you about that
and so, like we had similar, Ithink all of us male, female
have all had similar fears.
I know Trish Trish Sinclair,like she told me basically I'm
not going to repeat it verbatimon the podcast because you want
to keep it PG, but she told meto basically, you know, because
(27:42):
I was way overthinking this.
She's like people want to hearwhat you got to say.
They don't want to hear youknow, they can hear it a
thousand times.
They want to hear yourperspective on it.
So you know you gotta gotta.
You know it's.
It's hard, though, cause you'reworried about being judged, and
that's just part of it.
But I think the wonderful partof this community is that we
tend to be very supportive ofanyone who's really trying to
(28:04):
get out there.
I mean, if you're puttingyourself out there and this is
to anyone who's listening or ifyou need any help with this area
, we're more than happy toassist, and there's
opportunities, too, forfirst-time speakers that are
coming up.
So if you're interested indoing that, you know where we
are.
Speaker 3 (28:24):
Public speaking.
Speaker 1 (28:26):
Look, it's a thing I need to start behind those
fruits on that listen you, justyou just sit there and you just
pretend, you see, like you justfocus on like one or two people
maybe.
I remember in college they saidjust picture someone naked.
I go, yeah, I don't know ifthat's gonna work, I don't know
if that's a good idea.
It's not a good.
It's not a good idea.
It's not a good idea.
It's not a good idea.
Speaker 2 (28:45):
It's not a good idea.
Speaker 1 (28:48):
But it's funny.
So I started out and I wastaught in college in my business
classes to kind of scan theroom, right.
And the funny thing is when Iworked at Oracle we did a
presentation class and it waslike they videoed you and I've
scanned the room and theirinstructor goes you look like
stevie wonder.
(29:08):
I was like oh, hey, I'm likeall right, we won't do that
anymore.
Speaker 2 (29:14):
Like okay, apparently I was scanning the room too
quick you were doing the my, the, the my share you more rolling
your head yeah, that happenspretty much I think we
oftentimes too like we feel likethere's going to be some like
hecklers in the audience.
One thing I love about ourcommunity, like my first.
You know this is funny man.
So I already gave Mark a shoutout.
(29:35):
So enough of him.
But first real session.
No, that was my second one.
My first one was Trish.
Trish got me the one for dang,I can't remember the name of it,
but or dang, I can't rememberthe name of it.
But it was those two sessionswhere I was literally freaking
out, thinking there was gonna besome sort of heckler, but like
everyone was so supportive,asked really good questions.
And then when I did my firstin-person session, there was one
(29:57):
there was one person in a roomand I have no problem standing
up for myself or speaking up ortelling you to just get out.
But you know, I was trying tobe a bit more softer.
I was shocked at the amount ofsupport from other mvps who kind
of just like looked at them andkind of started speaking up and
they were like no, no will,this is your session, but let me
(30:18):
, let me do this and they intheir own, so in their own kind
way, kind of just let thatperson know that.
You know you're, you're not,you're.
Know it all.
You're dead wrong.
So it's not uncommon for us tokind of you know, prevent the
heckling.
So if you're ever afraid to doit april matter of fact you're
gonna do it.
You know we're, you're gonna doit.
You're gonna do it.
We're gonna submit somesessions.
You're gonna do it nice I loveit.
Speaker 1 (30:39):
It's gonna be awesome .
Speaker 2 (30:40):
We're gonna do it.
It's god's gonna be there ifanything bad happens, so you're
good that's right.
Speaker 1 (30:44):
You know what I?
I'm good at throwing softballsup to people that, that is for
sure.
Speaker 3 (30:56):
You know.
Speaker 1 (30:57):
Um, hopefully we wouldn't be in that situation
that you would need to do that,but I appreciate you telling me
that you well, it's better thanhand grenades, I mean yeah it
could be worse.
You know, I do remember.
I'm gonna give a shout out tomiss sarah, the first session I
ever attended where she wasspeaking.
This was great she.
She asked people to turn offtheir phones and and things and
if they, if they, if their phonewent off, she would make them
(31:20):
sing a song.
So sitting in the back of theroom and someone's phone goes,
oh my god, it was hilarious.
I love sarah.
She's so funny.
I just had to share because itwas just you know, presentation,
oh yeah, she can do it.
Speaker 2 (31:35):
She's awesome to your point, like april, like, I
think, with women in tech,especially women of color in
tech, if we can get the needlemoving in the right direction,
if it's in public speaking, youknow, blogs are great, but if we
can get more representation atthese events, you know earth
(31:55):
shattering so the more, themerrier.
Um, and I think, as a community, you know, we could probably do
a bit better in that space.
Um, you know, I just my honest,humble opinion.
Speaker 1 (32:02):
We could, we could do a lot better, but I think we
could do a lot better in termsof even promoting the women in
technology in our space.
I think, because you allcontribute, just like anyone
else, and I mean, for example,riam.
She's an amazing asset to anyorganization and had so much
(32:27):
insight, and I think that'swhere it's important.
And plus, let's face it, youall are smarter than us.
It just comes down to it.
I mean, especially Will and I Imean forget it.
Speaker 2 (32:45):
You're not going to hear me complain, I'm not.
I already know what side of thefence I sit on, so no, it's
just as good.
So we talked about what youraspirations were.
You know what you feel, whatyou want, anything any advice
you'd probably give to maybe anyup and coming young superstars
(33:06):
or rock stars that are, or youngwomen out there who are super
nervous, kind of afraid to putthemselves out there, or who
just don't think that they're,quite honestly, as smart as they
really are.
Speaker 1 (33:16):
but anything you'd like to say to them, or
introverts, absolutely.
Speaker 2 (33:21):
Because the fact that we, the fact that you offered
to give to come on here, says alot.
So we appreciate you forputting yourself out there
straight up, definitely Anythingyou want to say to him.
Yeah.
Speaker 3 (33:31):
So I would say keep learning, don't be afraid to ask
what people to think I was dumbfor asking questions.
But it's the opposite Askingquestions at least indicates to
others and that you are engagedand you're actively asking those
questions.
It's very important, especiallyin consulting.
Very important you're activelyasking those questions.
It's very important, especiallyin consulting.
Very important.
You don't want people just um,you don't want to start assuming
(33:51):
that you know the answers tothings when you genuinely and
speaking up.
So if there's a discussion andeven if you don't know, or if
you're thinking to yourself,well, maybe it's not valuable
input it could be, and you don'tknow until you actually speak
up, you know.
Kind of bringing it back just alittle bit.
When I first started at myfirst company right out of
college, we had like a kind oflike a work trip event where we
(34:16):
all had to pick up rocks andthen write something on them.
I still have it sitting on mydesk to this day and what I
wrote down 11 years ago was makemy presence known, and I think
that still stands true today.
You really do have to make yourpresence known.
Don't sit there and feel likeyou need to be in the background
because you don't want to drawattention, or any attention that
you think you're going to drawto yourself will be negative.
(34:37):
I mean, obviously there is suchthing as negative attention,
but asking questions, speakingabout what you're thinking or
even contributing to theconversation, speaking from
someone that does suffer fromimpoverishment as an introvert,
that's not what you want to do.
You do want to make sure thatyou're contributing and
continuously learning by askingothers.
Speaker 1 (34:58):
You know.
I think that's a great point.
The last point you said iscontinuously learning, right,
Everything is changing soquickly, especially with AI.
I think it's important forespecially the younger crowd
that's out there and I can saythat because I'm old
(35:23):
continuously be learning.
Like I said, it's just changingso quickly and if you're not,
if you're not staying with it,then you know, chances are
you're going to be left behind.
Speaker 3 (35:28):
Right, Absolutely, and there's a lot of.
I was going to say there's alot of initiatives that you can
join to, especially with smallcommunities that you can join.
I know a lot of people havenegative connotations with
Reddit, but I personally thinkthat Reddit is a good tool to
(35:50):
kind of engage in thoseconversations with some type of
anonymous I can't say the word.
I think you know what I'mtrying to say Anonymously,
contribute to conversationswithout feeling like you're
being judged there you go.
I was like, I think that's whatI think she's going to do.
I'm not concerned, just did notwant to say that word at all.
(36:13):
I'm not going to even try itagain, um, but it's a good place
to learn and contribute tothose conversations if you're
not very comfortable, um, askingquestions with people that you
talk to on a day-to-day basis,but it's a good place to start.
Speaker 2 (36:24):
But to that point though, I honestly feel like it
should be a safer place forpeople to ask questions.
You know, like shout out toChris Simmons man, like one of
my big projects, like it waslike, hey, you had to be a
Canvas apps expert and I didn'tknow a thing about Canvas apps,
nothing that was not compared toothers.
I knew Canvas, canvas apps, butnot like compared to these guys
(36:50):
.
Chris was a director at avanaand he let me come up to him and
, and just you know, annoy thehell out of him and ask him all
the questions.
He didn't want publicly judgeme and I'm joking, chris, don't
get mad at me, but I think ithas to be a safe space to uh,
pay for that um oh, yeah, yeah,oh yes there's.
It's got to be a safe space forpeople to come to and walk, ask,
ask questions.
Yeah, just, you know it.
Just you have to make it acollab, a true collaborative
space for everyone that'sinvolved and it shouldn't be,
(37:12):
you know we look at someone andsay you're an idiot for even
asking that question.
You know I've had people saythat before and then I, you know
, when I was new to the industryand you know since then I've
got a little bit different.
But yeah, I genuinely feel likeit has to be a safe space and
if you're ever with any of uslike I said, april Scott myself
you know you can always ask.
There's no such thing as a dumbquestion.
Speaker 1 (37:38):
Unless it's Monday morning and you ask April about
field security profiles andshe's like you should know this,
because then she'll hurt you.
Unless the question comes fromme or you, then there's a chance
it could be a dumb questionfacts no, there's no dumb
questions yeah, I don't knowabout that.
Speaker 3 (37:50):
If you can see my google searches on a daily basis
.
I'm like, why does she even,why did she even ask that he
just needed the reminder?
Speaker 2 (37:57):
it happens, man it honestly happens, so the brain
refresher yeah, it's beenabsolutely phenomenal.
We love having you and we can'twait to see you at one of our
community events.
Hopefully we'll see you at ugsummit, right you.
Speaker 1 (38:15):
I was gonna say, ug summit 20 that's the one.
Speaker 2 (38:18):
That's the one in orlando right yeah, yeah, I
don't really have an excuse notto go, since I live here exactly
and then in 2026 maybe we'llsee you presenting at community
summit better, even better.
Yeah, I'm with you on thatwe'll see.
(38:40):
We'll see yeah see, yeah, it'sgonna happen we're gonna make it
.
Speaker 1 (38:44):
You know what?
First one how about thisco-present?
There you go, oh yeah, I can dothat.
Speaker 3 (38:52):
As long as the spotlight's on someone else
temporarily, you know, for 95 ofit, I can do that there you go.
Speaker 1 (38:59):
You know what quad and I will will absolutely have
you co-present with us there yougo, sounds like a plan deal,
deal, deal done drinks that'sright drinks, aren't you?
Speaker 2 (39:18):
awesome.
Well, thank you so much, april.
Speaker 1 (39:20):
We really appreciate your time and your insight.
Continue the great work you'redoing and also evangelizing
women in technology Great, greatcause.
So we definitely appreciateeverything you're doing.
Speaker 3 (39:35):
Thank you so much for having me.
Speaker 1 (39:37):
All right, and that wraps us up for this episode.
Stay tuned.
We have another episode, Ibelieve, coming up later this
week with continuing our Womenin Technology series, so super
excited, all right, thankseveryone.
Have a good day.
All right, we're a wrap.
That was awesome, april, youdid great.
Thank you.
Speaker 2 (39:55):
If you ever ask me any questions like that again,
I'm going to hear from that.
Speaker 3 (40:05):
I am so sorry, April I feel like I did better than I
thought I will say I only gotlike two hours of sleep.
Speaker 1 (40:08):
No, you did great.
And once this gets uploaded, ittakes a little bit.
I run AI because I use Loom youcan see Scott's Loom note taker
.
It basically will uploadeverything and then I run it and
it takes out all the quietspaces, it takes out the ums,
it'll take out all those sort offiller words and then of course
(40:29):
, I'll go through the area whereI screwed up at the beginning
and chop that.
And I think you know if we Ithink the one area where we lost
connection we'll chop out that,we'll chop out that, and then
it'll be good to go good, wheredo you?
Speaker 3 (40:43):
I feel like this should be known, but where do
you release your podcasts on?
Speaker 1 (40:48):
so it gets released to spotify, it gets released to
iheart radio, apple podcast, abunch of other ones as well, so
it pretty much it goes out toall the like, the big, the big
ones, which is which is really.
And then what I do is typicallyI'll post it on LinkedIn and
there's a link to.
I basically say here's the linkto it, based on the site that
(41:11):
we use, which is Buzzsprout.
But then I always say like, hey, fine, you can listen on your
favorite podcast apps, and a lotof people do.
I was actually pretty surprisedthe different apps that people
are using to listen.
Speaker 3 (41:25):
I was actually surprised that so many people
listen yeah, I'm a big podcastperson on Spotify, so I'm trying
to find it now because Iactually don't.
I don't see it, you don't haveour podcast on favor no, and I
follow so many CRM adjacentpodcasts.
What is it called again?
Speaker 1 (41:44):
Service X Factor.
If you can't see it, let meknow, because then I have to
contact Spotify and find outwhat the hell they did.
Speaker 3 (41:53):
I see it.
Speaker 2 (41:53):
Did she really just say she didn't know who we were.
Speaker 1 (41:58):
I know I mean come on , we're famous.
Speaker 3 (42:00):
Good thing we're not recording anymore.
Speaker 1 (42:02):
Awesome.
I mean, come on, we're famous,good thing we're not recording
anymore, that's right, awesome.
Speaker 3 (42:06):
Yeah, I am there now.
Speaker 1 (42:09):
Awesome, all right.
Speaker 3 (42:11):
Thank you so much, guys.
Speaker 2 (42:16):
All right.
All right, You're the bomb.
Take care mom.
Talk to you later.
Bye.
Welcome to another edition of the Service X Factor
podcast.
I am your co-host, or one ofyour co-hosts, Scott LaFonte,
and I am here with my otherco-host, who is Mr Quad
McClendon.
Speaker 2 (00:12):
How's it going, mr McClendon?
Hey, what's going on, everybody, what's going on?
Happy to be back, man.
We took a little break.
We did take a little break.
Speaker 1 (00:26):
Well, you know it's the summer months, so it's you
know we're on.
Speaker 2 (00:28):
We've got to sit on the on the beach.
Have a couple my ties.
Speaker 1 (00:29):
You know it's all good, it's really hard for me to
work on my tan this time ofyear.
It is, I know, all right.
So so, in in the spirit of, youknow, one of our last episodes
you know we had on riam darwitch, you know, when talking about
women in technology.
So today we're going to extendthat, that topic, and continue
(00:52):
the women in technology series.
And we have a very specialguest who is also a congruent
ex-colleague, april Collier.
April, how are you?
Speaker 3 (01:00):
Doing good.
How are you Scott?
Speaker 1 (01:03):
Oh, just fantastic.
You know it's another rainy dayin Florida, so it's all great.
Speaker 3 (01:09):
A beautiful rainy day for me.
Speaker 1 (01:11):
That's right, Beautiful rainy day, All right.
So, Quad, I guess what weshould probably ask first.
You know what do you do.
What do you do and how did youget started in this industry?
Speaker 2 (01:28):
Tell us about yourself, april yeah exactly.
Speaker 1 (01:33):
We want to know everything where you were born.
No, I'm kidding.
Speaker 3 (01:38):
Well, it all started in Apocca Florida.
No, I'm joking.
Speaker 2 (01:42):
A cold night in Apocca Florida.
Speaker 3 (01:45):
Yeah, so I am a senior cold night in Apaka,
florida.
Yeah, so I am a senior solutionconsultant at Congruenex.
So basically that means I do alittle bit of everything, but
for the most part I am a part ofthe implementation team.
I guess you could say where I'mdoing a lot of configurations
for various clients, anythingfrom the new contact center to
just power automate or salesthings like that.
(02:06):
How I got into this actuallykind of funny story I went to
USF with a degree in MIS, somore business degree, but it is
focused on information systems,so I did quite a few things with
databases and JavaScript andthings like that.
I did quite a few things withdatabases and JavaScript and
things like that and met acouple of people that are
(02:27):
familiar in CongruentX, chuckbeing one of them.
He actually rated me on myelevator pitch, which somehow I
won that competition, I'm notexactly sure how that happened
Ended up interviewing with hiscompany right out of college and
I have been working with himand Mike pretty much ever since,
and that's been about 11 yearsnow.
(02:48):
So that's kind of like my spielinto where I am now.
Speaker 1 (02:55):
That's awesome, that's a great story and it's
always important for folks tounderstand especially right how
folks can get started in thisparticular industry and I know
it can be at times daunting, alittle bit overwhelming for
folks especially you know rightout of college.
But you know it's just to yourpoint.
(03:18):
It's just a matter of you know,having that desire and will and
determination.
Speaker 3 (03:24):
Exactly Yep and networking.
You know, knowing people isvery good as well and that's
coming from someone that is awhat I would tell everyone is an
introvert, but I still try todo some networking.
That way I know people in theindustry and I have contacts
that I can always call on if Ineed help or anything else.
Speaker 2 (03:42):
So that's awesome.
So that's awesome.
So what makes me laugh, april,is I've been working here for a
little over four months now, andthree months, four, it's going
to fourth month and I think onour first interaction I realized
that I was way outclassed.
Speaker 1 (04:04):
Just every day for you.
Speaker 2 (04:05):
Yeah, much right.
Well, april, it's special,right.
It's like you know you're inthe presence of greatness.
So you know, if you can give usa little bit more, if you can,
if you want to, I know that'ssomething you're not.
You don't like doing too much,so I'm.
You know you could say shut up,will?
Or next subject can you tell usa little more technically, from
a development standpoint, yourcapabilities and the things that
(04:26):
you're very well at do, good atdoing, which is almost
everything, which is everything,but you get from going right?
Speaker 3 (04:32):
well, of course, I feel like everyone suffers from
some degree of imposter syndrome.
So I wouldn't say the followingis everything that I excel at,
but it is things that I do on mydaily basis.
The biggest one, I wouldprobably say at this point, is
Power Automate.
I feel like I can do PowerAutomates in my sleep at this
(04:53):
point.
I also write quite a bit ofJavaScript, so I need, like
client Canvas apps althougharguably that's not really
really technical, but I do doCanvas apps quite often
Integrations with Power Automateor a little bit of Azure
Functions and Logic Apps.
Very, very little, a little bitof C.
(05:13):
Sharp.
Speaker 2 (05:15):
Honestly, it's a lot.
Stop so, just for everybodywho's listening to this.
You know a lot for the rest ofthe world Just throwing that out
there.
You know a lot for the rest ofthe world just throwing y'all
just throwing that out there.
Speaker 3 (05:32):
That is true, you got to keep it humble.
Also, I don't say I'm super, ohyeah, I'm super proficient in
writing C-sharp plugins, andthen I get asked to do one and
you know I'm like, oh man, Ineed to up my proficiency level
in that.
Speaker 2 (05:41):
But that's like, that's the, that's the craziest
thing, like, I think, for womenin tech and you know, I don't
know what that's like being awoman in tech, but you're almost
, you, almost.
It's that imposter syndrome.
It's a real thing, like, how doyou, how do you deal with it?
Cause the reality is is, youknow, I put my money on you any
day of the week, but when youcome to work every day, you, you
(06:05):
yourself, may not necessarilyfeel that way.
How do you guys, how do youdeal with the imposter?
Speaker 3 (06:07):
syndrome.
You know that is something thatI struggled with a lot very
early in the beginning.
You know, I think in mygraduating class there was one
other woman in my degree andthis was a pretty big class for
my degree.
So definitely have struggledwith imposter syndrome since day
one and to this day obviously Istill struggle with it a bit,
(06:30):
you know, kind of downplayingwhat I know and what what I do
know or what I do know what Idon't know.
But honestly I feel like that'sa hurdle that I have gotten
better with overcoming just bybeing honest with myself on my
capabilities and what I know Ican do very well, or what I know
I can learn to do very well.
So that's definitely one of thethings that has helped me
(06:52):
overcome that or at leastgetting closer to overcoming
that.
I don't think that's somethingthat ever goes away, but being
honest with yourself and willingto learn.
So if it's something new orsomething that I haven't gotten
a chance to really work with, Iget example or PCF controls I've
recently gotten into doingthose, as you'll know.
Speaker 2 (07:11):
But being able to and you did very well with them.
You did really really well.
It wasn't an easy concepteither.
Really good with it, yeah.
Speaker 3 (07:20):
Very, very fun to do.
But being open and just sayingI may have only done this once
or twice, it may take me alittle bit longer, but it's
something that I'm willing tolearn and dedicate the time to
get really familiarized with, tolearn and getting comfortable
with learning is how I kind ofpush those feelings aside, but
(07:42):
they definitely do not go away.
Speaker 2 (07:53):
No, that's a.
That's a real thing, like I Ithe insecurities that come with
coming into this field and areathis field is, in my humble
opinion, is one of the it's.
It it is a bit unique andimposter syndrome itself is not
a unique problem, but I think inthis industry, because you can,
you can kind of stay in onespot and be incredibly technical
, but when you are in front ofcustomers, it requires you to
(08:13):
also have a certain set of goingback and forth between
technical and functional andthen having to understand all
the new tools that are comingout at light speed from
microsoft and then, yeah, toknow all these things from
(08:36):
integrations and principles anddesigns.
It's, it's a lot like it's.
I honestly don't know how somepeople don't wake up and just
honestly don't want to hide intheir covers some days because
it is a lot.
So how did you balanceremaining focused and upskilling
(08:57):
yourself while dealing withsome of these feelings of
inadequacy?
I know that I struggle withthem, but how did you deal with
it?
Because there's a lot morewomen that are coming into the
technology field and I thinkthey might appreciate that yeah,
that's a hard question.
Speaker 3 (09:16):
It's a good question, but it's a hard question and
the reason why I say it's a hardquestion is because I'm not
sure if I'm there yet, but I cantell you that I there yet but I
can tell you that back toschool, I get it, I get that but
I can tell you that obviouslythis landscape landscape is
constantly changing.
As soon as you think you'reproficient or you know, um, so
the technology reasonably well,it's going to end up changing on
(09:38):
you, but I also feel like thatbenefits you as well.
You may have two engagementsback to back that are relatively
the same, but becauseeverything is changing so
quickly, you have a chance tolearn kind of as you're doing it
right, um, and I feel like thatalways learning while also
(10:00):
simultaneously delivering aproduct to someone really helps
me with, you know, feeling likeI am getting there in terms of
being one of the people or aperson that is knowledgeable in
this industry in general.
Obviously, everyone kind of haslike their nuances that they
(10:20):
pick from and they're justreally really good with that
specific thing, and I feel likein this type of landscape, I
feel like that's somethingthat's not super achievable now
because it is changing soquickly.
Maybe you can pick like an area, but having the chance to
actually learn while you'reactively delivering a product or
actively learning to get betteras you're doing something, is
(10:44):
the key there.
It's constantly changing.
I constantly am on blogs andkind of reading about new things
, especially of implementationsthat I've done in the past, how
that implementation would havechanged had this been out today.
Kind of going back and doingthose.
Yeah, kind of going back anddoing those.
What would I do in thisscenario today?
(11:06):
Two years ago I, I did this.
What would I do with everythingthat's new today?
I do that quite often andyou'll be surprised how often
those scenarios kind of comecome up again with other clients
and engagements and you'rekilling it.
Speaker 1 (11:18):
I know I, you know, I'm impressed because she can
run circles around me, you know,technically so, which is great,
because I love that she's aSharePoint or not SharePoint, a
power automate expert, becausenow I'm going to have to pick
her brain later.
Speaker 2 (11:33):
It gets, it gets better.
You got to see this is ashameless shout out, I don't
care, but you got to see some ofthe agents that you know
April's built.
April took the knowledge thatshe had from power automate and
she went headfirst into intocopilot and I think she actually
is you're you still got yourcertificate?
You got your certification forcopilot, didn't you?
yes yeah, and then she startedbuilding these amazing, amazing
(11:58):
agents, like real use cases,probably need just go ahead and
just write something in oh, oh,no, maybe she should write
something you want to tell usabout what your plans are for
what you're going to do for thecommunity.
See what I did there guys, Ilove it.
Speaker 1 (12:11):
I love it.
It's a great idea.
Speaker 3 (12:12):
I have been.
I have been poked at to maybecreate a blog of some sort.
I'm definitely more write ablog post than showing my face,
but, um, I actually think thatwould be kind of like a good
segue into that, you know,because obviously I have built
co-pilots for my use, my workdayuse, but I've also built them
(12:32):
for our clients as well, donesome really cool stuff with a
lot of the prompting.
Speaker 1 (12:37):
So I think that would be something that I could
potentially blog about in thefuture tbd incoming well and
helping out the community is issuch a vital uh task because I
don't think you know, a lot ofpeople will post things on
linkedin.
There's some like mark christie, shameless, plug it shout out.
Speaker 2 (12:57):
Shout out to mark, shout out to mark.
Speaker 1 (12:58):
We got to get ian on there, but shout out to mark
yeah, but you know there'sthere's several that will go
ahead and post some things thatare, I think, really meaningful,
uh, but there's really notenough from a hey, this is my
personal journey, or hey, thisis things that I've built and,
or how I've built it and whyit's so important, or how it's
so easy, or maybe it's not easy,um, and I think that's really
(13:22):
important because, like I said,there's not enough of it going
around, and this is a very smallcommunity.
It seems big, but it's prettysmall, so I think it's super
important.
Speaker 2 (13:34):
Right, definitely agree so you're, you're, you're,
you kill everything, you'relike phenomenal.
Everything you touch you and Iat work.
We go back and forth, you know,and I oftentimes I have to at
the end of it say you know whatyou're right, that's for you and
aaron.
So you, aaron and jessica, arealways right, but nice, I'm
(13:58):
always which one, yeah, yeah,and emily.
Emily's always right too.
You gotta throw emily there.
She's always right, um, alwaysright.
But got to throw Emily there,she's always right, always right
.
But which offering be nosy?
Which offering do you honestlylike?
If you had your choice, workingwith all day, every day, which
one of them would you work with?
Speaker 3 (14:16):
So I'm definitely going to be biased here, because
I've had a couple of engagement.
I feel like Scott probablyknows the answer to this, but I
feel like, because it's on thecutting edge, it's something
that they update at this pointand I just think it is so cool
when you have your hands inliterally everything from
co-pilot agents to PowerAutomate, you can do
integrations, a couple ofprompting and engineering and AI
(14:39):
just built into it, and thatwould be co-pilot service
service, aka contact center,also known as omni-channel that
is yeah, I think doing thoseimplementations are just so neat
.
I think they're just reallyreally fun.
I love the um ability to likebuild out rules of you know what
(15:03):
specific things go where andthe effort estimate estimation
tools that are.
I believe those are still inpreview um.
I think that's just an offeringthat is really really, really
cool and I think that'ssomething that can benefit
pretty much any type of industryor business.
Even if it's something assimple as distributing emails, I
just think it's a really coolmodule that they have out there.
(15:25):
That's very interesting.
I didn't expect that.
Speaker 2 (15:32):
I thought I had the answer down, I guess I didn't.
Speaker 3 (15:35):
What did you think?
Speaker 2 (15:35):
I was going to say you know what I thought straight
up, you were just going to saysomething about the effect of
developing custom connectors andPower automate or, like you
would just just writing code ingeneral, like you.
Speaker 3 (15:47):
But you're so yeah, yeah, just I think I think the
reason why I chose that one inparticular is because that one
involves everything that youjust said, got it, yeah, got it,
got it, got it.
Speaker 2 (16:02):
No, I was just just.
Speaker 1 (16:03):
I was so shocked, man I'm good, it's good to know,
good to know so yeah, and I'mjust so technically inept so I'm
just listening in and saying,man, I'm like I need to learn.
You know, I mean I'm prettydangerous with power automate,
but ai also helps with some ofthe more technical details,
because I I just would spendhours upon hours, if not, trying
(16:26):
to figure out some things out.
So, april, like I said, I'mgoing to have to pick your brain
and just you know, I'm going tohave to just put you on some
projects.
Speaker 3 (16:33):
Yeah, I always like things that challenge me.
Speaker 2 (16:39):
I got to be nosy.
So this is about, like you know, this is about we get a chance
to sit down with you and pickyour brain.
So what are some things you'dlike to see different from the
customer from the productperspective that would really
help our customers?
Because you know, you mentionedthat you're an introvert.
So, from from one, from oneintrovert to another, I just
(17:02):
pretend like I'm not.
From one introvert to another,I just pretend like I'm not.
But I, if you've seen me atsessions or see me at
conferences, you know I'm prettymuch in the corner drinking um
water by myself or hiding behindmy favorite people.
But but from one introvert toanother, you know what are some
things from the product that youwould like to see that would
really help out our customers,any product.
(17:24):
So it's like a wide open thing.
Speaker 1 (17:27):
That's a that is a really good one.
Speaker 3 (17:29):
Yeah, honestly yeah yeah.
Speaker 2 (17:34):
Well, we didn't share these questions ahead of time.
We don't share, we don't evershare questions at a time, so we
have to get this authenticresponse.
We have to capture it for ouraudience, right?
So I just sorry, april, you can.
So I just sorry April.
Speaker 3 (17:45):
You can.
I know you're an engineer.
No, I actually have an answer.
I do have an answer, but so myissue is that I tend to go more
technical than I really need tobe Go for it.
But I think what would help andwhat I've seen happen several
times and I feel like there's agap between the end users, the
business units, or not even justthe end users, but maybe the
(18:07):
admins on that side and I'm nottalking about crm admins, I'm
talking about the managers orthose that are kind of like in
the same space as managers, butthey also have their foot in the
serum side, or those that don'thave a dedicated serum person
that would use a consultingcompany.
But there's a gap between thoseindividuals and the more IT
(18:29):
side or the CRM.
What's going on behind thescenes?
There's several times, you know.
Obviously they understand therequests that they're asking for
, but a year down the roadsomething may happen where a
record has changed by automationand they don't really have.
And I know to a degree this isbuilt in like while you're
(18:49):
actually building outautomations, but there's not
really a way for end usersunless it's documented by the
person that did it to reallyunderstand what's going on in
the back end, especially withthe introduction to Copilot.
With Copilot you can have it dovarious things throughout the
(19:10):
system if you set it up that way, and I think it would be really
really good for clientsspecifically to have more
information on what's going onbehind the system in a easily
digestible way, if that makessense.
Speaker 2 (19:26):
You know what April Like?
You just need to drop the micpodcast over facts that's it
like I think the makerexperiences are are they're
doing a lot.
They're doing, they've gottenbetter, but like, honestly, like
that, that, that's, that's,that's preach.
Right there, man, you knowyou're preaching.
Speaker 3 (19:45):
Even if it was a simple way to export power
automate to like a diagram, aphysio diagram or something that
they can easily see.
Yeah, you know, especially withlike complex ones, I try to
document exactly what I'm doing,but it is.
They can get quite technicaland they can get very complex.
But if there was a way for themto say, like what does this do
(20:06):
or what could have changed thisrecord, and it just spits back,
you know, some type of easilydigestible document or visio
diagram or some type of diagramthat tells the person like what
could have happened or what thisspecific flow is doing, that
would be very, very helpful.
Because I can't even tell youhow many times I've had a client
(20:26):
reach back out and say whatexactly does this do?
Because they don't quiteunderstand the intricacies of
Power Automate.
For example, it is low code butthey can get very technical,
very quick for someone that'snot familiar with it.
Speaker 1 (20:39):
Absolutely.
I would definitely agree, andit's really easy.
I think as well to to create apower automate flow that creates
this loop, If you're notcareful.
It can just go ahead and createa loop and keep running over
and over again and thatobviously becomes a significant
issue.
And so, yeah, absolutely, Ithink that's important, like you
(21:03):
said, to sort of explain andsay, hey, this is what it's
doing and why, and because Ithink at some it's a little bit
overwhelming, I guess, to saythe least.
Speaker 3 (21:14):
Yes, especially because you can have citizen
developers, so people could bemaking their own flows and not
really necessarily knowing theimpact that they might be making
.
Speaker 2 (21:26):
So now I have to ask you, what about governance?
Like, what part does governanceplay in that area for you Like,
do you feel like organizations?
You know, they usually just getlike these wonderful amount of
licenses you know I'm gonnapaint this picture and stop me
if you haven't heard this beforebut they buy thousands of
(21:47):
licenses and they enable powerautomate for thousands of users
at one time.
What's the worst that couldhappen?
Right?
Speaker 1 (21:53):
Right.
Speaker 2 (21:54):
Where do you feel like governance will play in
that area, and even enablingusers to learn more so that they
do a build with best practices.
Speaker 3 (22:02):
Yeah, I think that's a big big thing.
In fact, I've implemented COEin quite a few engagements as
well.
But, again, I think it is very,very impactful because you can
tell when flows are orphaned orif there's been issues with
anything.
But you still have to have thatfoundational knowledge of
(22:26):
interpreting power automatesespecially when they're written
by other people that are not you, people that don't like to
write comments or notes.
I'm not pointing anyone out,but OK well well well, I'm used
to.
Speaker 2 (22:39):
I'm used to being on a team by myself.
Man, I'm sorry, I can't help it.
Speaker 1 (22:42):
Averoy it just, it's just you know, he's a team of
one, that's what he is.
Speaker 3 (22:45):
Rename your actions.
Please rename your actions.
Speaker 2 (22:49):
I am so sorry.
Look, it's the ADHD, it's the,you know, it's.
Speaker 1 (22:57):
I have ADHD Denied.
Speaker 3 (23:00):
So, yeah, while I do think that COE fills that gap in
governance, especially when itcomes down to allowing users to
use specific type of actions andconnections and things like
that it still would be, in myopinion, helpful to have a gap
filler of those that don'tnecessarily know how to
interpret what everything means.
Speaker 2 (23:22):
Now I got me all self-conscious about what I do
now.
Speaker 3 (23:24):
Sorry.
Speaker 2 (23:27):
First time, just a funny side story.
First time I'm like I think I'msharing some code and I'm
writing some code.
In April, like she gets eerilyquiet and she was like yeah, I
don't want you doing thatanymore.
Nice, I love it.
So I always, I always prefaceit with a.
I'm not a developer, but I canwrite code and I probably am not
(23:48):
what people should be doing forwhat people should be
developing.
And April kind of like you know, just kind of scared me out of
it altogether.
So I'm humble enough to kind ofbow out when it involves her.
Speaker 3 (23:59):
I will say that I used to be really bad with
documenting and just code andwriting comments and notes in
general, until I asked, I cameacross something where I had
written it, didn't even rememberthat I had written it and I
didn't put any notes or commentsand I myself could not
interpret what my intention was.
And from that forward, fromthat time on, my stance is will
(24:23):
I remember this in a year?
Probably not.
Then I should probably make itclear what I'm doing.
Speaker 1 (24:29):
facts facts just you know, and and I, I think I do a
pretty good, that's the onething I think I do is I, I quad,
I do rename my actions look,man there's something more.
There's something verymeaningful.
Speaker 2 (24:46):
So governance, I am a huge governance nut Governance
is the end-all be-all for me.
You have to have it, and partof your ALM strategies, and part
(25:06):
of that is documentation.
It is near and dear, but I willsay that when you sometimes are
by yourself and you're, youknow you're doing it.
I'm just trying to give myselfan excuse to kind of get out of
this, because I can see aprilkind of rolling her eyes right
now for every power automate.
You know I will, I will renamemy actions and I will leverage
the comments and shout out totroy the captain connector.
So you, you yelled at me beforeabout this, so you know I was
(25:28):
gonna hear you laughing.
And troy taylor, troy taylor man, troy taylor, you know, troy,
yeah, I know, you know that'sright.
So we got to give him a hardtime, but this is awesome.
So, april, what are, what aresome future aspirations, like I
mean that you have planned forthe community, or like, what are
your future aspirations?
Speaker 3 (25:51):
so just in general sorry, go ahead nope, I'm not
gonna stop you, go ahead okay,just in general, for personal
aspirations, for, like me myself, definitely continuing
education and getting some morecertificates, certifications
although I have quite a numberof them now, but I always feel
(26:12):
like I could do more.
And as far as around us quadtype of space and not to be
sexist or anything like that,but dedicated to women and
particular women of color.
I feel like there is a muchneeded gap that needs to be
(26:33):
filled, or a gap that is muchneeded to be filled.
Let me rephrase that.
So not saying that would belike my only focus, but I think
that would be something thatwould benefit the community
greatly.
You know different perspectiveson different things, so that's
one and then kind of um,obviously I mentioned the blog
post and little tips and tricksand things like that.
(26:54):
That's something else that I'minterested in doing.
Obviously, I know that there isinformation out there and I I
kind of tend to say no, I don'twant to write a blog post about
this, because I feel like it'salready been written about
multiple times or have I done mydue diligence to make sure I'm
not taking someone else's idea?
That's like a big concern thatI have, but that's still
(27:14):
something that I'd like to doand kind of fulfill.
Speaker 2 (27:19):
So you know somebody has been hounding you about that
and so, like we had similar, Ithink all of us male, female
have all had similar fears.
I know Trish Trish Sinclair,like she told me basically I'm
not going to repeat it verbatimon the podcast because you want
to keep it PG, but she told meto basically, you know, because
(27:42):
I was way overthinking this.
She's like people want to hearwhat you got to say.
They don't want to hear youknow, they can hear it a
thousand times.
They want to hear yourperspective on it.
So you know you gotta gotta.
You know it's.
It's hard, though, cause you'reworried about being judged, and
that's just part of it.
But I think the wonderful partof this community is that we
tend to be very supportive ofanyone who's really trying to
(28:04):
get out there.
I mean, if you're puttingyourself out there and this is
to anyone who's listening or ifyou need any help with this area
, we're more than happy toassist, and there's
opportunities, too, forfirst-time speakers that are
coming up.
So if you're interested indoing that, you know where we
are.
Speaker 3 (28:24):
Public speaking.
Speaker 1 (28:26):
Look, it's a thing I need to start behind those
fruits on that listen you, justyou just sit there and you just
pretend, you see, like you justfocus on like one or two people
maybe.
I remember in college they saidjust picture someone naked.
I go, yeah, I don't know ifthat's gonna work, I don't know
if that's a good idea.
It's not a good.
It's not a good idea.
It's not a good idea.
It's not a good idea.
Speaker 2 (28:45):
It's not a good idea.
Speaker 1 (28:48):
But it's funny.
So I started out and I wastaught in college in my business
classes to kind of scan theroom, right.
And the funny thing is when Iworked at Oracle we did a
presentation class and it waslike they videoed you and I've
scanned the room and theirinstructor goes you look like
stevie wonder.
(29:08):
I was like oh, hey, I'm likeall right, we won't do that
anymore.
Speaker 2 (29:14):
Like okay, apparently I was scanning the room too
quick you were doing the my, the, the my share you more rolling
your head yeah, that happenspretty much I think we
oftentimes too like we feel likethere's going to be some like
hecklers in the audience.
One thing I love about ourcommunity, like my first.
You know this is funny man.
So I already gave Mark a shoutout.
(29:35):
So enough of him.
But first real session.
No, that was my second one.
My first one was Trish.
Trish got me the one for dang,I can't remember the name of it,
but or dang, I can't rememberthe name of it.
But it was those two sessionswhere I was literally freaking
out, thinking there was gonna besome sort of heckler, but like
everyone was so supportive,asked really good questions.
And then when I did my firstin-person session, there was one
(29:57):
there was one person in a roomand I have no problem standing
up for myself or speaking up ortelling you to just get out.
But you know, I was trying tobe a bit more softer.
I was shocked at the amount ofsupport from other mvps who kind
of just like looked at them andkind of started speaking up and
they were like no, no will,this is your session, but let me
(30:18):
, let me do this and they intheir own, so in their own kind
way, kind of just let thatperson know that.
You know you're, you're not,you're.
Know it all.
You're dead wrong.
So it's not uncommon for us tokind of you know, prevent the
heckling.
So if you're ever afraid to doit april matter of fact you're
gonna do it.
You know we're, you're gonna doit.
You're gonna do it.
We're gonna submit somesessions.
You're gonna do it nice I loveit.
Speaker 1 (30:39):
It's gonna be awesome .
Speaker 2 (30:40):
We're gonna do it.
It's god's gonna be there ifanything bad happens, so you're
good that's right.
Speaker 1 (30:44):
You know what I?
I'm good at throwing softballsup to people that, that is for
sure.
Speaker 3 (30:56):
You know.
Speaker 1 (30:57):
Um, hopefully we wouldn't be in that situation
that you would need to do that,but I appreciate you telling me
that you well, it's better thanhand grenades, I mean yeah it
could be worse.
You know, I do remember.
I'm gonna give a shout out tomiss sarah, the first session I
ever attended where she wasspeaking.
This was great she.
She asked people to turn offtheir phones and and things and
if they, if they, if their phonewent off, she would make them
(31:20):
sing a song.
So sitting in the back of theroom and someone's phone goes,
oh my god, it was hilarious.
I love sarah.
She's so funny.
I just had to share because itwas just you know, presentation,
oh yeah, she can do it.
Speaker 2 (31:35):
She's awesome to your point, like april, like, I
think, with women in tech,especially women of color in
tech, if we can get the needlemoving in the right direction,
if it's in public speaking, youknow, blogs are great, but if we
can get more representation atthese events, you know earth
(31:55):
shattering so the more, themerrier.
Um, and I think, as a community, you know, we could probably do
a bit better in that space.
Um, you know, I just my honest,humble opinion.
Speaker 1 (32:02):
We could, we could do a lot better, but I think we
could do a lot better in termsof even promoting the women in
technology in our space.
I think, because you allcontribute, just like anyone
else, and I mean, for example,riam.
She's an amazing asset to anyorganization and had so much
(32:27):
insight, and I think that'swhere it's important.
And plus, let's face it, youall are smarter than us.
It just comes down to it.
I mean, especially Will and I Imean forget it.
Speaker 2 (32:45):
You're not going to hear me complain, I'm not.
I already know what side of thefence I sit on, so no, it's
just as good.
So we talked about what youraspirations were.
You know what you feel, whatyou want, anything any advice
you'd probably give to maybe anyup and coming young superstars
(33:06):
or rock stars that are, or youngwomen out there who are super
nervous, kind of afraid to putthemselves out there, or who
just don't think that they're,quite honestly, as smart as they
really are.
Speaker 1 (33:16):
but anything you'd like to say to them, or
introverts, absolutely.
Speaker 2 (33:21):
Because the fact that we, the fact that you offered
to give to come on here, says alot.
So we appreciate you forputting yourself out there
straight up, definitely Anythingyou want to say to him.
Yeah.
Speaker 3 (33:31):
So I would say keep learning, don't be afraid to ask
what people to think I was dumbfor asking questions.
But it's the opposite Askingquestions at least indicates to
others and that you are engagedand you're actively asking those
questions.
It's very important, especiallyin consulting.
Very important you're activelyasking those questions.
It's very important, especiallyin consulting.
Very important.
You don't want people just um,you don't want to start assuming
(33:51):
that you know the answers tothings when you genuinely and
speaking up.
So if there's a discussion andeven if you don't know, or if
you're thinking to yourself,well, maybe it's not valuable
input it could be, and you don'tknow until you actually speak
up, you know.
Kind of bringing it back just alittle bit.
When I first started at myfirst company right out of
college, we had like a kind oflike a work trip event where we
(34:16):
all had to pick up rocks andthen write something on them.
I still have it sitting on mydesk to this day and what I
wrote down 11 years ago was makemy presence known, and I think
that still stands true today.
You really do have to make yourpresence known.
Don't sit there and feel likeyou need to be in the background
because you don't want to drawattention, or any attention that
you think you're going to drawto yourself will be negative.
(34:37):
I mean, obviously there is suchthing as negative attention,
but asking questions, speakingabout what you're thinking or
even contributing to theconversation, speaking from
someone that does suffer fromimpoverishment as an introvert,
that's not what you want to do.
You do want to make sure thatyou're contributing and
continuously learning by askingothers.
Speaker 1 (34:58):
You know.
I think that's a great point.
The last point you said iscontinuously learning, right,
Everything is changing soquickly, especially with AI.
I think it's important forespecially the younger crowd
that's out there and I can saythat because I'm old
(35:23):
continuously be learning.
Like I said, it's just changingso quickly and if you're not,
if you're not staying with it,then you know, chances are
you're going to be left behind.
Speaker 3 (35:28):
Right, Absolutely, and there's a lot of.
I was going to say there's alot of initiatives that you can
join to, especially with smallcommunities that you can join.
I know a lot of people havenegative connotations with
Reddit, but I personally thinkthat Reddit is a good tool to
(35:50):
kind of engage in thoseconversations with some type of
anonymous I can't say the word.
I think you know what I'mtrying to say Anonymously,
contribute to conversationswithout feeling like you're
being judged there you go.
I was like, I think that's whatI think she's going to do.
I'm not concerned, just did notwant to say that word at all.
(36:13):
I'm not going to even try itagain, um, but it's a good place
to learn and contribute tothose conversations if you're
not very comfortable, um, askingquestions with people that you
talk to on a day-to-day basis,but it's a good place to start.
Speaker 2 (36:24):
But to that point though, I honestly feel like it
should be a safer place forpeople to ask questions.
You know, like shout out toChris Simmons man, like one of
my big projects, like it waslike, hey, you had to be a
Canvas apps expert and I didn'tknow a thing about Canvas apps,
nothing that was not compared toothers.
I knew Canvas, canvas apps, butnot like compared to these guys
(36:50):
.
Chris was a director at avanaand he let me come up to him and
, and just you know, annoy thehell out of him and ask him all
the questions.
He didn't want publicly judgeme and I'm joking, chris, don't
get mad at me, but I think ithas to be a safe space to uh,
pay for that um oh, yeah, yeah,oh yes there's.
It's got to be a safe space forpeople to come to and walk, ask,
ask questions.
Yeah, just, you know it.
Just you have to make it acollab, a true collaborative
space for everyone that'sinvolved and it shouldn't be,
(37:12):
you know we look at someone andsay you're an idiot for even
asking that question.
You know I've had people saythat before and then I, you know
, when I was new to the industryand you know since then I've
got a little bit different.
But yeah, I genuinely feel likeit has to be a safe space and
if you're ever with any of uslike I said, april Scott myself
you know you can always ask.
There's no such thing as a dumbquestion.
Speaker 1 (37:38):
Unless it's Monday morning and you ask April about
field security profiles andshe's like you should know this,
because then she'll hurt you.
Unless the question comes fromme or you, then there's a chance
it could be a dumb questionfacts no, there's no dumb
questions yeah, I don't knowabout that.
Speaker 3 (37:50):
If you can see my google searches on a daily basis
.
I'm like, why does she even,why did she even ask that he
just needed the reminder?
Speaker 2 (37:57):
it happens, man it honestly happens, so the brain
refresher yeah, it's beenabsolutely phenomenal.
We love having you and we can'twait to see you at one of our
community events.
Hopefully we'll see you at ugsummit, right you.
Speaker 1 (38:15):
I was gonna say, ug summit 20 that's the one.
Speaker 2 (38:18):
That's the one in orlando right yeah, yeah, I
don't really have an excuse notto go, since I live here exactly
and then in 2026 maybe we'llsee you presenting at community
summit better, even better.
Yeah, I'm with you on thatwe'll see.
(38:40):
We'll see yeah see, yeah, it'sgonna happen we're gonna make it
.
Speaker 1 (38:44):
You know what?
First one how about thisco-present?
There you go, oh yeah, I can dothat.
Speaker 3 (38:52):
As long as the spotlight's on someone else
temporarily, you know, for 95 ofit, I can do that there you go.
Speaker 1 (38:59):
You know what quad and I will will absolutely have
you co-present with us there yougo, sounds like a plan deal,
deal, deal done drinks that'sright drinks, aren't you?
Speaker 2 (39:18):
awesome.
Well, thank you so much, april.
Speaker 1 (39:20):
We really appreciate your time and your insight.
Continue the great work you'redoing and also evangelizing
women in technology Great, greatcause.
So we definitely appreciateeverything you're doing.
Speaker 3 (39:35):
Thank you so much for having me.
Speaker 1 (39:37):
All right, and that wraps us up for this episode.
Stay tuned.
We have another episode, Ibelieve, coming up later this
week with continuing our Womenin Technology series, so super
excited, all right, thankseveryone.
Have a good day.
All right, we're a wrap.
That was awesome, april, youdid great.
Thank you.
Speaker 2 (39:55):
If you ever ask me any questions like that again,
I'm going to hear from that.
Speaker 3 (40:05):
I am so sorry, April I feel like I did better than I
thought I will say I only gotlike two hours of sleep.
Speaker 1 (40:08):
No, you did great.
And once this gets uploaded, ittakes a little bit.
I run AI because I use Loom youcan see Scott's Loom note taker
.
It basically will uploadeverything and then I run it and
it takes out all the quietspaces, it takes out the ums,
it'll take out all those sort offiller words and then of course
(40:29):
, I'll go through the area whereI screwed up at the beginning
and chop that.
And I think you know if we Ithink the one area where we lost
connection we'll chop out that,we'll chop out that, and then
it'll be good to go good, wheredo you?
Speaker 3 (40:43):
I feel like this should be known, but where do
you release your podcasts on?
Speaker 1 (40:48):
so it gets released to spotify, it gets released to
iheart radio, apple podcast, abunch of other ones as well, so
it pretty much it goes out toall the like, the big, the big
ones, which is which is really.
And then what I do is typicallyI'll post it on LinkedIn and
there's a link to.
I basically say here's the linkto it, based on the site that
(41:11):
we use, which is Buzzsprout.
But then I always say like, hey, fine, you can listen on your
favorite podcast apps, and a lotof people do.
I was actually pretty surprisedthe different apps that people
are using to listen.
Speaker 3 (41:25):
I was actually surprised that so many people
listen yeah, I'm a big podcastperson on Spotify, so I'm trying
to find it now because Iactually don't.
I don't see it, you don't haveour podcast on favor no, and I
follow so many CRM adjacentpodcasts.
What is it called again?
Speaker 1 (41:44):
Service X Factor.
If you can't see it, let meknow, because then I have to
contact Spotify and find outwhat the hell they did.
Speaker 3 (41:53):
I see it.
Speaker 2 (41:53):
Did she really just say she didn't know who we were.
Speaker 1 (41:58):
I know I mean come on , we're famous.
Speaker 3 (42:00):
Good thing we're not recording anymore.
Speaker 1 (42:02):
Awesome.
I mean, come on, we're famous,good thing we're not recording
anymore, that's right, awesome.
Speaker 3 (42:06):
Yeah, I am there now.
Speaker 1 (42:09):
Awesome, all right.
Speaker 3 (42:11):
Thank you so much, guys.
Speaker 2 (42:16):
All right.
All right, You're the bomb.
Take care mom.
Talk to you later.
Bye.
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