As Revel Systems’ Chief Customer Officer, Leslie Leaf oversees all aspects of the post-sale customer journey including support and account management. Energetic and analytically minded with a background in IT, Leslie focuses on people, process, and technology improvements to minimize turn-over, improve customer satisfaction, and decrease support costs. Throughout the conversation, it is obvious how much she is dedicated to her craft and to her team. Her leadership team has been with her for over 5 years and it is a testament to her management style and the company culture. She offers advice for women in a male dominated field. She also shares her mistakes along the way and how she pivoted from those lessons learned. Leslie chats about her favorite outrageous tech support calls and her philanthropic work.
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