Dive into the science of shopping behaviour. SHOPOLOGY is hosted by Dr Louise Grimmer, 'Retail Therapy' Columnist (The Mercury), Associate Head Research Performance and Senior Lecturer in Retail Marketing at the University of Tasmania, Australia. Join Louise as she delves into the world of shopping and consumer behaviour, and interviews a fascinating range of industry experts, practitioners, and researchers. From online shopping to experiential stores, the corner store to the shopping mall, and all things retail tech, tune in for insightful analysis and lively discussion on the world of shopping behaviour and what really drives what we buy and how.


March 31, 2022 54 min

How would you creatively prevent the Great Resignation?

That's the challenge the participants in this year's HackGames were faced with. Hosted by MI Academy as part of Retail Week, the HackGames brought cross-functional teams together with the challenge develop a creative solution that would prevent burnout. This year's winners - as judged by Dominique Lamb, Peta Granger, and Dr Jason Pallant - were Team Omneo, led by Da...

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Do NFTs represent the future of gaming?

NFTs seem to be everywhere now with fashion brands, celebrities, and even sporting events jumping into the space. One industry that is leading the charge is gaming. A variety of 'Play and Earn' games have amassed strong user bases, leveraging the power of NFTs to incentivise players. Yet many gamers, and game companies, are strongly against NFTs and worry they will diminish the games ...

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Do loyalty programs really increase customer loyalty?

Think about how many different loyalty programs you are a member of. Are you really 'loyal' to all of them?  Retail loyalty programs are a contentious issue, as retailers spend a lot to maintain them but it's not always clear how much impact each program actually has.

In this episode of SHOPOLOGY, Dr Jason Pallant interviews Adam Posner, CEO of The Point of Loyalty an...

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How can brands provide customisation to consumers in a profitable way?

Shadi Taleb is the Founding Director of Spiff3D, a platform aiming to make customisation easier and more profitable for brands to offer. Shadi joined Dr Jason Pallant to chat about the value of customisation, the challenges and opportunities it provides to brands, and where the future of the technology is heading. They touch on types of customisation brands can o...

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What happens when a retail space deliberate juxtaposes cultures, time periods, and locations?

Bernardo Figueiredo is an Associate Professor of Marketing at RMIT University. Bernardo and his colleagues recently published an academic study on 'The Cosmopolitan Servicescape'; places designed to allow visitors to display their cultural competences. He joined Dr Jason Pallant to unpack what cosmopolitan really means, how service...

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How can retailers leverage creativity strategically to unlock value for customers and themselves?

Alita Harvey-Rodriguez is Managing Director of MI Academy and knows a lot about Strategic Creativity, and how to build creativity among retail teams. She provides in-house capability training and consultancy for retailers ranging from creativity, to customer experience and journey mapping, to internal team alignment. A particular highli...

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It's crossover time!

This episode of SHOPOLOGY is Part 2 of a conversation between Dr Jason Pallant and Dominique Lamb, CEO of the National Retail Association and host of the Retail Smarts podcast.  Jason and Dominique discuss the resilience and innovativeness of Aussie retailers, the NRAs role in advocating and educating the industry, and things to look forward to through Christmas and beyond.

After an extremely challenging two...

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Who are Australia's coolest homegrown retailers? What makes them cool?

Jo-Anne Hui-Miller is Managing Editor - Premium and Features, for Inside Retail across Australia, New Zealand, and Asia. In that role, she oversees a range of breaking news stories and detailed analysis across retail - including being lead editor on the most recent 20 Coolest Retailers in Australia report. 

Jo joined Dr Jason Pallant on SHOPOLOGY to talk about...

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How powerful are personal conversations with customers in an age of big data?

Pip Stocks is the founder of Hearsay, a new platform designed to make it easier for brands and researchers to have meaningful conversations with their customers. In this episode of SHOPOLOGY, Dr Jason Pallant spoke to Pip about the power of customer conversations, and how they can add meaningful insights to other quantitative methods. Pip shares tips on ho...

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How would you design a physical retail store for the future of retail and the Experience Economy?

In this episode of SHOPOLOGY, Dr Jason Pallant does a deep dive on the Experience Economy, and then chats to Danny Lattouf, Partner and Chief Strategy Officer at the General Store. Danny and the G Store have recently worked with major retailers like Rebel Sport, Barbecues Galore and Freedom to revitalise their customer experience and st...

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What's the biggest news in retail over the last month, and what are the implications for the industry? 

On this episode of SHOPOLOGY, Dr Jason Pallant chats to Heather McIlvane, Features and Premium editor at Inside Retail. Jason and Heather unpack the implications of some of the biggest stories in retail including Covid, Larry Kestelman's acquisition of Brand Collective, ALDI's new corner store format, Lorna Jane's ...

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July 15, 2021 3 min

SHOPOLOGY is back for Season 3!

SHOPOLOGY Season 3 will be hosted by Dr Jason Pallant, Senior Lecturer and avid retail researcher from Swinburne University of Technology. Join Jason as he dives deep into the science of shopping and consumer behaviour. Season 3 will feature a range of guests breaking down trends from experiential stores to cosmopolitan servicescapes, data noise and true insights, and consumer facing technologies from...

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This interview is truly Remarkable!

In the latest instalment of The Interviews for SHOPOLOGY, Dr Jason Pallant interviewed Steve Dennis about the keys to Remarkable Retail and how the industry should respond to the post-Covid future. 

Steve Dennis is a titan of retail, having worked at and consulted to many Fortune 500 retailers. He now co-hosts the Remarkable Retail podcast and is about to launch the 2nd edition of his Remarkable Re...

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Rajan Kumar is the Co-Founder and Managing Director of The Lumery, a Martech consultancy who work with some of Australia's largest retailers. 

In the latest installment of The Interviews for SHOPOLOGY, Dr Jason Pallant interviewed Rajan about the role of data, insights, and Martech in retail. They cover:

  • The rise of Martech and the six new functions of marketers
  • The importance of data and insights to understand customers
  • Overcoming...
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    February 9, 2021 22 min

    SHOPOLOGY The Interviews brings you in-depth discussions with retail practitioners, experts, and academics. 

    Bec Goulter is the Director of Marketing and Events at the National Retail Association. Bec joined SHOPOLOGY co-host Dr Jason Pallant to kick-off the The Interviews for 2021. Listen in for a great discussion on:

  • The latest round of retail lockdowns and the need better collaboration. 
  • The biggest Christmas ever!
  • Strategies for Lu...
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    Welcome to 2021. Dr Jason Pallant from Swinburne University and Dr Louise Grimmer from the University of Tasmania are back with a bright and shiny new podcast episode to get you ready for the new year.

    With 2020, now a distant memory (thank goodness), Louise and Jason roll up their sleeves and get stuck into their predictions for retailing in 2021:

  • The rise and rise of online shopping
  • CBD shopping versus suburban retail
  • Why we're a...
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    Join hosts Dr Louise Grimmer from the University of Tasmania and Dr Jason Pallant from Swinburne University of Technology for Season 2.

    Jason and Louise cover the latest news, trends, and insights in retail and consumer marketing. 

    In Episode 4:

  • Australian Bureau of Statistics Sales Figures for October 2020 - some surprises!
  • Lou Loves Local segment: Louise's latest OpEd published in The Mercury explains we need to design towns, cit...
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    Join hosts Dr Jason Pallant from Swinburne University of Technology and Dr Louise Grimmer from the University of Tasmania present Season 2 of the retail podcast 'Shopology'. Louise and Jason cover the latest news, trends, and insights in retail and consumer marketing. 

    In Episode 3:

  • The latest retail news headlines including: 
  • South Australian retailers  in and out of lockdown really quickly!
  • Major retail sales impacted by the ...
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    Dr Jason Pallant from Swinburne University of Technology and Dr Louise Grimmer from the University of Tasmania present 'Shopology', the retail podcast that covers the latest news, trends, and insights in retail and consumer marketing. 

    In this episode:

  • The latest retail news headlines including 
  • ABS sales figures for September
  • Click Frenzy
  • Woolworths sales boom attributed to COVID-19 and the Ooshies promotion
  • This week's inte...
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    Welcome back to Season 2 of SHOPOLOGY! 

    Dr Louise Grimmer from the University of Tasmania is joined by new co-host Dr Jason Pallant from Swinburne University of Technology to cover the latest news, trends, and insights in retail and consumer marketing. 

    In this episode they discuss:

  • Victoria’s changing retail restrictions and the response from the Australian Retailers Association
  • The National Retail Association awards and the deserving...
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