Simple, Interrupted

Simple, Interrupted

Simple, Interrupted is a podcast about how to evolve in the ever shifting landscape of veterinary medicine and practice management. In each episode you’ll hear from host Mary Schwartz and passion-driven individuals on their ideas, best practices and stories on surviving radical vet industry changes. What’s most important? Having compassion and giving good quality care to your clients. We will provide you with actionable tips on adopting a CareFirst Approach.


December 15, 2022 39 min
In episode 8 of PetDesk’s podcast, Simple, Interrupted, we chat with our guests about the necessity of creating “CareFirst” clients and how to shape them into being “CareFirst” clients. We welcome Dr. Lauren Smith, DVM, founder of The Vetitude, which is dedicated to improving the relationships between veterinary professionals and their clients. Ron Sosa, CVBL, CCFP, is the current Executive Director for the Unchart...
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On today’s episode, we take a look back at a few great moments from our special guests so far this season as we tackled topics from hiring to team culture to dealing with toxic employees and clients. You’ll also hear from Nicole Clausen of Veterinary Care Logistics. She knows inventory like the back of her hand, and will be doling out some tips and tricks so that you can get a head start on your end-of-year invento...
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On today’s episode, we switch from dealing with toxic staff and open up a conversation about toxic clients and how to handle those difficult conversations. You’ll hear from international consultant and The Jerk Researcher, Dr. Cynde Courtney and Founder & Lead Positive Change Agent of Flourish Veterinary Consulting, Josh Vaisman. Dealing with difficult clients at your clinic is stressful for you and your staff. How...
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On today’s episode, you’ll hear from guests Alyssa Mages, BS, CVT and Dr. Phil Richmond as they talk about identifying  toxic employees and how to manage them. Whether they're the symptom or the cause, unaddressed bad behavior negatively affects other team members and develops into a toxic work environment. While it’s not all that uncommon to find, toxic work environments must be addressed. It’s important to not on...
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Staff retention, turnover, clinic growth opportunities. If you’re a veterinary professional, these terms have become buzzwords in the industry as they’ve become a growing problem among veterinary practices. So what action can vet pros take to keep their clinic staff and help them grow? On this episode, we dive into this much-needed conversation with two passionate individuals with well-established veterinary career...
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On this episode we welcome award-winning international speaker and author Amy Newfield CVT.  Along with Dr. Sarah Wooten, veterinary speaker, influencer, and creator of “Vets Against Insanity”. We discuss the importance of creating a better work culture in your clinic today and effective methods to retain new and current staff. Easier said than done, right?   Listen in to get some great points you can bring  to you...
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Hiring the right veterinary talent is a unique challenge, and a common struggle for veterinary practices is not only finding an amazing candidate with the proper skills needed to put care first, but also someone who fits in with your team dynamics. If you own or manage a veterinary practice, you may have questioned how to attract qualified candidates while competing with other practices. How can a clinic show their...
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One of the biggest challenges the veterinary industry is facing is the commoditization of pet care due to the rise of big-box retailers offering veterinary health services. At PetDesk, we want to identify ways veterinary professionals can improve their best vet self by adopting an approach we like to call "CareFirst".  So often we see the local practitioner up against big chains like Walmart, Lowe’s, or Petco for v...
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Our goal is to provide top quality and up-to-date information on clinical topics for veterinary professionals. We're hoping you find our content useful as we truly believe you can have your dream career. During the podcast we will discuss a variety of topics, such as the CareFirst Approach, Team Training and Clinic Culture. The format of "Simple, Interrupted" will be a discussion that is informal and conversational...
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