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July 24, 2024 56 mins

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What really happened to Lisa McPherson inside the Fort Harrison Hotel? This episode of Sins of Scientology takes you through the tragic case of Lisa McPherson, a devoted Scientologist whose life came to a shocking end under mysterious and troubling circumstances. We provide a gripping narrative of Lisa's journey, from her vibrant life to her final, harrowing days, where church protocols were prioritized over her well-being. Listen as we recount the car accident that marked the beginning of her tragic end and the chaotic attempts by church members to manage her deteriorating condition.

Hear firsthand accounts from those closest to Lisa during her final days. Rita Boykin and Barbro Wenberg's testimonies reveal the desperate and disorganized efforts to care for Lisa. Joan and Valerie Demange's observations paint a haunting picture of Lisa's mental and physical decline, exacerbated by inadequate medical oversight and a dangerous reliance on church methods.

We also address the systemic failures and legal responsibilities associated with Lisa's care. Former senior executive Marty Rathburn and nurse Rick Pemberton offer critical insights into the flawed system that prioritized ideology over health and safety. This episode is a call for accountability and transparency, aiming to honor Lisa McPherson's memory by advocating for much-needed reforms.
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Welcome to Sins of Scientology, where we delve into the intriguing world of true crime. Before we dive into each episode, we want to make it clear that while we dedicate extensive effort to research and verify the details presented, the nature of true crime storytelling means that some information may be subject to interpretation or may evolve over time.
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Disclaimer: The views and opinions expressed in this video are personal and do not necessarily reflect the official policy or position of any other agency, organization, employer, or company. Assumptions made in the analysis are not reflective of the position of any entity other than the creator(s). These views are subject to change, revision, and rethinking at any time and are not to be held in perpetuity. We make no representations as to the accuracy, completeness, correctness, suitability, or validity of any information on this video and will not be liable for any errors, omissions, or delays in this information or any losses injuries, or damages arising from its display or use. All information is provided on an as-is basis. It is the reader’s responsibility to verify their own facts
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Resources:
TampaBay.com/St/Petersburg Times
LisaFiles.com
https://markrathbun.blog
LisaMcPherson.org
https://tonyortega.substack.com
https://www.cs.cmu.edu
https://www.youtube.com/@MarkBunker
Inside Scientology by Janet Reitman
Clearwater Police Dept.
MEDICAL EXAMINER District SIX

ht

Mark as Played
Transcript

Episode Transcript

Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Sandi McKenna (00:00):
Welcome back to Sins of Scientology, where we
peel back the layers of one ofthe world's most secretive
organizations.
I'm your host, sandy McKenna,and, together with my co-host,
abraham Ulrich, we're divingdeeper into the enigmatic and
troubling case of Lisa McPherson.
Before we delve into Part 3,let's take a moment to recap the

(00:22):
journey we've taken so far inuncovering this tragic story.
In part one, we explored Lisa'slife, from her early years to
her deepening involvement withScientology.
We painted a picture of avibrant young woman whose search
for spiritual fulfillment ledher into the fold of this
controversial organization.

(00:42):
We looked at her career withinthe church, her aspirations and
the close relationships sheformed along the way.
Through all of it, we aimed tounderstand what drove Lisa to
dedicate herself so completelyto Scientology.
Part two took a darker turn aswe examined the car accident
that marked the beginning ofLisa's final chapter.

(01:04):
This seemingly minor incidentset off a chain of events that
spiraled out of control.
We detailed the immediateaftermath of the accident,
lisa's erratic behavior and thedecision to take her to the Fort
Harrison Hotel rather than amedical facility.
This pivotal moment became thecatalyst for the intense and

(01:24):
secretive care that Lisa wouldreceive during the last 17 days.
With these crucial pieces ofLisa's story in place, in part
three we turn our attention tothe sworn testimonies of the
Scientologists who wereresponsible for Lisa's care
during her final, harrowing 17days.
What really happened behind theclosed doors of the Fort

(01:45):
Harrison Hotel?
Who were these individualstasked with watching over her,
and what secrets do theirtestimonies reveal?
Their accounts will bring uscloser to understanding Lisa
McPherson's final tragic days.
Stay tuned as we continue tounravel this intricate web of
statements and contradictions,painting a picture of Lisa's

(02:07):
last days that are as mysteriousas they are unsettling.
This episode promises to shednew light on the shadowy
practices that led to Lisa'suntimely demise.
So tune in, stay curious andprepare to be intrigued.
The truth is out there andwe're here to uncover it.

Abraham Aurich (02:42):
Testimony Summary Rita Boykin on Caring
for Lisa McPherson.
In a detailed heroin testimonygiven on March 18, 1997, rita
Boykin, a member of the Churchof Scientology, recounts her
experience caring for LisaMcPherson before her death in
December 1995.
Boykin, who the stateattorney's office has subpoenaed

(03:04):
, provided an in-depth accountof the events and conditions
surrounding McPherson's finaldays.
Rita Boykin moved to Clearwaterin 1995 for additional training
with the Church of Scientology.
She had been involved with thechurch since 1985, starting in
California and then working inNew York.
She came to Clearwater, florida, on Thanksgiving of 1995.

(03:26):
Boykin was enlisted to care forLisa McPherson shortly after
Thanksgiving by Oliver Jarrett,an HC Cope officer at Flagg.
She was briefed by ArthurBaxter who was the head of
security at the time.
He described McPherson as anordinary nice person who was
currently extremely violent andneeded careful watching to
prevent self-harm.

(03:47):
Boykin's first encounter withMcPherson was in a ground level
room at the Fort Harrison Hotelwhere McPherson was surrounded
by several caregivers.
Mcpherson's behavior wasdescribed as psychotic.
She was non-verbal, extremelyviolent and self-harming.
The room had been stripped ofanything potentially dangerous,
including the mirror,chandeliers and other sharp

(04:08):
objects.
The caregiving team includedBoykin, sylvia De La Vaga,
heather Pietzold, lara Arunado.
Initially there were moreinvolved, but the team settled
down for these four.
They rotated in shifts toensure McPherson was never left
alone.
Boykin detailed the physical andmental toll this care took on
the caregivers, particularlySylvia, who became extremely

(04:31):
depressed.
Mcpherson was not eating solidfoods and often spat out what
was fed to her.
Boykin resorted to feeding hersmashed bananas mixed with
protein powder.
Mcpherson was also given herbaltea, water and protein shakes.
Despite efforts to get her tosleep with natural remedies,
mcpherson remained awake mostly,and restless.

(04:51):
Boykin noted the use ofsleeping aids, including
chlorohydrate, which she lateridentified as being administered
by Janice Johnson.
Boykin recounted that onDecember 5, 1995, mcpherson was
unusually active, moving aroundand being bathed due to soiling
herself.
Boykin left her shift around 5pm when Laura Arunado took over.

(05:13):
Later that night Boykin wassummoned to a conference room
and informed of McPherson'sdeath, which was believed to be
due to an infectious disease,initially thought to be
meningitis.
Boykin's testimony is marked byher shock and exhaustion.
She described McPherson asbeing up and moving just hours
before her death, which made thenews of her passing

(05:33):
particularly jarring.
Throughout the care period thecaregivers maintained logs of
McPherson's behavior andcondition, although Boykin could
not recall writing a report onthe final day due to her extreme
fatigue.
Rita Boykin's account shedslight on the chaotic and tragic
circumstances leading up to LisaMcPherson's death, highlighting
the challenges faced by thecaregivers and the desperate

(05:55):
attempts to manage McPherson'sdeteriorating condition within
the confines of the church'spractices.

Sandi McKenna (06:02):
From the testimony of Barbro Wenberg.
In her testimony, barbroWenberg detailed her involvement
in the caring for LisaMcPherson at the Fort Harrison
Hotel, a property owned by theChurch of Scientology.
Wenberg, a church staff member,recounted two specific periods
during which she was assigned towatch over Lisa during her stay

(06:24):
at the cabana section of thehotel in late 1995.
Wenberg first encountered Lisafour or five days after she
arrived at the hotel followingher release from the hospital on
November 18, 1995.
Her initial watch over Lisaoccurred in the afternoon and
extended into the evening,during which she observed Lisa

(06:47):
pacing and displayingrestlessness.
Lisa did not exhibit violentbehavior during this period.
Wenberg was tasked withensuring Lisa did not harm
herself or others and stayedovernight sleeping in the same
room as Lisa but on a separatebed.
A security guard named Sam wasstationed outside the room and

(07:07):
Wenberg did not converse withLisa, adhering to the
no-communication practice.
The second watch took placeapproximately a week later,
starting early in the morning.
Around 7 am Someone fromsecurity called in Wenberg and
relieved Joan Stevens.
This time Lisa exhibited moreviolent behavior, attempting to

(07:29):
slap Wenberg and poke Stevens inthe eye.
Wenberg and Stevens and anotherstaff member restrained Lisa
and security was called in toassist During the second watch.
Dr Houghton, a dentist, arrivedaround lunchtime.
A dentist arrived aroundlunchtime.
Dr Houghton attempted to feedMcPherson and attempted a mild

(07:49):
sedative composed of aspirin andantihistamine.
According to Wenberg, lisathrew food against the wall and
exhibited difficulty eating.
Despite her erratic behavior,wenberg observed that Lisa
calmed down after Houghton'sintervention and attempted to
sleep.
Wenberg provided a writtenreport after her second watch
documenting Lisa's behavior andthe care she provided.

(08:12):
She submitted this report tothe church security personnel.
Wenberg later attended ameeting called by Paul
Kellerhaus, where she and otherstaff members who cared for Lisa
were instructed to write uptheir accounts of what had
happened.
Throughout her testimony,wenberg noted that she had only
direct medical training in herexperience as a dental assistant

(08:34):
in Sweden.
She acknowledged that DrHoughton was not a medical
doctor but a dentist who wascalled upon to assist Lisa due
to his position with the church.
Wenberg also revealed that shehad participated in similar
watches before describing themas standard procedure within the
church for handling individualsexperiencing mental distress.

(08:55):
In her final comments, wenbergstated that she did not see Lisa
again after the second watchand had not been involved with
Lisa's care during her finaldays.
She expressed uncertainty aboutthe specifics of Lisa's health
decline, but affirmed thatmedical help should have been
sought if her condition worsened.

Abraham Aurich (09:15):
Testimony Summary of Lisa Woodcraft.
Lisa Woodcraft was with Lisafor one night on November 24th.
She said that Lisa wasextremely agitated and moved
around the room a lot andslapped Janice Johnson several
times throughout the night.
She did not sleep that night.
She was very non-coherent andwould chatter continuously while
she was there.
She also spent a lot of time inthe bathroom turning the water

(09:38):
on and off and banging theshower hose around.
She then got herself drenchedand sprayed water all over the
room when the floor got wet.
At this point Joan arrived andLeslie went out to get dry
clothes for Lisa.
Joan Stevens on caring for LisaMcPherson.
Joan Stevens provided detailedtestimony about her involvement
in the care of Lisa McPhersonduring the critical period

(10:00):
leading up to Lisa's death.
Here's a comprehensive summaryof the key points she shared.
Joan Stevens, born on June 11,1948 in Virginia, had been a
member of the Church ofScientology since 1975.
She moved to Clearwater in 1983to continue her work with the
church, primarily focusing onstaff personnel and training.

(10:21):
Joan's initial contact with LisaMcPherson was on a holiday
night, likely Thanksgiving, inNovember 1995.
Joan was called by her senior,leslie Woodcraft, to relieve her
and take over Lisa's care, whowas staying in a room at the
Fort Harrison Hotel.
When Joan arrived, lisa was notcoherent and exhibited unusual
behavior.
She was constantly talkingnonsensical and moving without

(10:43):
direction.
Lisa appeared to be in a stateof severe mental distress.
Joan was informed by JaniceJohnson, who was also present
initially, that Lisa wouldsometimes run the water to calm
herself and had been givenchamomile tea.
The room was a typical hotelsetup with a double bed, a
dresser, a chair and a pottedplant.
There was no key to enter andSam Guiarna, a church staff

(11:06):
member, was stationed outsidethe door.
Joan spent approximately 12hours with Lisa, from late night
until around 10 or 11 am thenext day.
During this period, lisadisplayed continuous erratic
behavior, including talkingincessantly, moving around and
engaging in self-destructiveactions.
Lisa slapped Joan multipletimes and tried to use a potted

(11:27):
plant to attack her.
At one point, lisa stood nakedin front of the window and
attempted to leave the room.
Joan had to call for assistancefrom Sam Guiana and later from
Paul Kellerhaus when Lisa'sbehavior became too challenging
to manage alone.
She then became more and moreviolent and broke more glass in
the bathroom.
She then went and got back onher bed and then jumped off,

(11:49):
landed on the wet floor and thenhit her head on the floor.

Sandi McKenna (11:53):
Valerie Demange Testimony.
Valerie Demange, a Church ofScientology member, testified
regarding her involvement in thecare of Lisa McPherson, who
died under suspiciouscircumstances.
Valerie was born on March 11,1965, and had been a church
member since 1985, residing inClearwater since 1993.

(12:15):
She was assigned from LosAngeles where she was involved
in communication duties withinthe church.
Valerie first encountered LisaMcPherson on November 21, 1995,
at the church's Fort HarrisonHotel, where Lisa was kept under
a watch after an incident whereshe had stripped and wandered
into traffic, leading to ahospitalization and a subsequent

(12:39):
release to the church's custody.
Valerie was tasked withensuring Lisa ate, slept and did
not harm herself.
She documented her observationsand activities in reports
directed to Elaine Kordosunski,the senior case supervisor
overseeing Lisa's condition.
Valerie's testimony revealedthat Lisa was highly agitated,

(13:00):
erratic and sometimes violent,requiring constant supervision
by church staff, includingValerie and others like Sylvia D
La Vega and Emma Shamehorn.
Valerie described severalincidents where Lisa's behavior
was concerning, such as tryingto break windows and attacking
staff.
Despite these behaviors,valerie was not provided with

(13:23):
medical training to deal withsuch situations.
Relying on her brief nursingeducation, she never finished or
became a nurse.
In Valerie's testimony she saidduring her watch church staff
gave Lisa vitamins and othersupplements, but no prescription
medication.
On one occasion, janice Johnson, the medical liaison officer,

(13:44):
administered a magnesiuminjection to help Lisa relax.
Valerie expressed that Lisa'scondition deteriorated over time
, losing weight and showingsigns of physical exhaustion and
bruising from self-harm.

Abraham Aurich (13:58):
Emma Louise Shamehorn recounted her
observations and experiencesduring the initial period of
Lisa McPherson's stay at theFort Harrison Hotel.
She described an unusualbehavior from Lisa, who sat on
the foot of the bed and staredat her fingers for extended
periods.
Lisa initially did not expressa desire to leave or see her
mother.

(14:18):
A day or so later Lisamentioned meeting someone at the
pool, but it was nonsensicalbabble rather than a specific
request.
Emma was not informed why Lisawas staying at at the pool, but
it was nonsensical babble ratherthan a specific request.
Emma was not informed why Lisawas staying at the cabana, nor
did Emma ask Lisa about it.
Emma described the room Lisawas in, which had two beds, a
bathroom, a plate glass windowand an open closet in the

(14:38):
hallway.
Emma had first watched overLisa, accompanied by Zuzan
Schudenberger.
The watch schedule wasinitially unstructured, relying
on whoever was available.
Barbara Wenberg later relievedEmma.
Emma met Mr Karduzinski oncearound November 25th to discuss
Lisa's sleep issues.
Karduzinski recommended aspirinand Benadryl.

(14:59):
Emma stayed with Lisa until 1am, noticing Lisa was nervous,
agitated and engaged in strangebehavior like dancing and
jumping back into the bed.
Lisa ate a little, playinggames with her food and
pretending to drink withoutswallowing.
Emma stopped participating inthe watch after the first week
due to her workload and age.
She did not see Janice Johnsonor other doctors, except Dr

(15:22):
Hutton, who visited on the 25th.
Lisa's mental state worsenedover time.
Emma described Lisa's behavior,such as staring at her fingers
frequently, changing her clothesand brief shower.
Emma was concerned about Lisa'slack of nourishment and sleep.
She attempted to take Lisa'stemperature using a plastic
strip but had to restrain Lisa,who resisted.
Emma noted that Lisa'stemperature was slightly

(15:45):
elevated.
She stopped her involvementaround the 25th, continuing to
check on Lisa through others.
She wrote reports on Lisa'scondition, the first of which
she gave to security.
Emma did not see any injectionsor other medication
administered to Lisa other thanvitamins, aspirin and Benadryl.
Emma believed that EllenKarnaszynski was in charge of

(16:05):
the spiritual side of hertreatment, while physical care
was more loosely managed.
Lisa's mental state wasdescribed as a type 3 situation,
indicating mental problems.
Emma attended a meeting onDecember 5th where she was asked
to write a comprehensive reporton Lisa.
Emma later found out that Lisahad passed.
She and other caretakers werequarantined briefly due to

(16:27):
concerns about a contagiousdisease Lisa may have had.
Emma noted that manyhigh-profile Scientologists who
were involved in Lisa's care,which was not unusual for the
church.
She was not aware of anyspecific medical training that
Ellen Kertzinski had.
Emma emphasized that anydecision regarding Lisa's care,
including giving Benadryl,required Kertzinski's approval

(16:49):
based on L Ron Hubbard's methods.
Emma concluded by confirmingshe discussed her testimony with
attorneys from the church aweek prior, but did not review
her reports.

Sandi McKenna (17:00):
Teresa Cesar Testimony.
Teresa Cesar arrived fromArgentina on August 4, 1994, to
join the Church of ScientologySea Org.
She had been a member of thechurch since 1986.
Upon arriving in Clearwater,she completed her training and
served as an expediter.
Earlier, in 1995, teresa hadparticipated in a similar watch

(17:24):
to that of Lisa McPherson foranother person who had been in a
similar mental state.
Teresa was assigned to watchLisa McPherson from 3 pm on
November 24th until 9.30 am onNovember 25th.
Oliver Gillott, the COPEofficer, informed Teresa that
Lisa needed care due to beingtype 3 psychotic.

(17:44):
Teresa that Lisa needed caredue to being type 3 psychotic.
Her instructions included nottalking to Lisa, ensuring she
ate and slept and guiding herback if she tried to leave the
room.
Security guard Alfonso Barsinaswas posted outside Lisa's room
and opened the door for Teresa.
Lisa did not eat, drink or takevitamins during this watch.
She attempted to leave the roommultiple times saying, but was

(18:08):
stopped and guided back byTeresa and another person,
possibly Sylvia or Anna Benzini.
Janice Johnson did not come tosee Lisa while Teresa was there.
Lisa became aggressive andtried to harm herself.
Teresa had to hold Lisa's handsbehind her back to prevent her
from self-harming and wrote areport about the incident.

(18:30):
Teresa's Second Watch.
Teresa began her second watchat 7 pm on November 28, 1995.
Lisa appeared worse than duringthe previous watch.
She had violet-colored bruisesand her mental state had really
declined by this point.
Laura Aranuda attempted to feedLisa, who spat out the food and

(18:51):
water.
Lisa tried to leave the roomagain but was stopped.
Teresa had to guide her back tothe chair, restraining her when
she became violent.
Teresa wrote another report onthis occasion, noting that Lisa
did not eat or drink andcontinued to try to harm herself
.
During both watches Lisadisplayed aggressive behavior,
tried to leave the room andrefused food, drink and vitamins

(19:15):
.
Teresa wrote a report for eachwatch and submitted them to the
case supervisor, but did notrecall the exact recipients of
the reports.
Teresa mentioned that thesecurity guard, alfonso, warned
her that Lisa might try to leavethe room and it was not good
for Lisa to go outside.
Janice Johnson again did notcome to see Lisa while Teresa

(19:37):
was there.
Teresa was placed in isolationafter her second watch to ensure
she did not contract anythingfrom Lisa.
No other family or friendsvisited during Therese's watches
except for Laura Aranuda.
This summary captures Therese'stestimony regarding her
involvement in the case of LisaMcPherson, highlighting her
observations and actions duringthe assigned watches.

Abraham Aurich (20:01):
Heather Noelle Petzold regarding the death of
Lisa McPherson.
Heather Noelle Petzold, thewitness, was sworn in and
examined by Mr Mark McGarryregarding the events leading to
Lisa McPherson's death inNovember and December of 1995.
Heather was born on January 18,1978, in California and resided

(20:21):
in Clearwater on churchproperty at the Hacienda.
She moved from Los Angeles toClearwater to join the Church of
Scientology staff.
Initially she worked in theCommodore's messenger
organization, cmo, ensuringstaff training and support.
At the time of Lisa McPherson'sincident, heather was an
inspection officer tasked withensuring adherence to

(20:44):
organizational policies.
Heather's first contact withLisa was on November 22, 1995.
Paul Kellerhaus asked Heatherto relieve another person who
had been watching Lisa becauseshe was violent.
Heather was informed that Lisawas classified as a Type 3, a
term indicating a psychoticbreak.
Classified as a type 3, a termindicating a psychotic break.
Upon entering Lisa's room,heather found Lisa screaming,

(21:08):
moving her hands andoccasionally kicking the bed.
Lisa acknowledged Heather byapproaching her and making hand
motions near Heather's face,which Heather interpreted as an
attempt to intimidate.
Heather managed to get Lisa tosleep using herbal sleep aids
and fed her eggs, toast andvitamins.
Heather watched Lisa again onNovember 24, 1995 after being

(21:30):
requested due to Lisa's violentbehavior.
During this watch, heatherwitnessed others restraining
Lisa and helped calm her down.
Heather was involved inmultiple watches, often being
called in due to her success inmanaging Lisa's behavior.
She noted that Lisa's conditiondeteriorated, with increased
difficulty in feeding and lesssleep.

(21:50):
Heather participated in thewatch until Lisa's death, noting
that physical conditionworsened significantly in the
last few days, on December 5,1995, heather attempted to bathe
Lisa, who was too weak toassist herself.
Heather observed that Lisa wasmumbling and less active, with
clear signs of dehydration andpossibly labored breathing.

(22:12):
Heather wrote reports aboutLisa's condition, expressing
concerns about the lack ofimprovement in suggesting change
in care.
Despite her reports, heatherreceived no direct feedback or
actions from the churchexecutives, including Elaine
Kurdyzinski who was in charge.
Heather expressed regret fornot being more forceful in
advocating for Lisa's medicalattention.

(22:34):
She confirmed that no medicalprofessionals consistently
checked Lisa's vital signsduring her watch.
She described seeing physicalsigns of Lisa's decline, such as
bruises and scratches, butcould not definitely explain
their cause.
Heather emphasized that thechurch's approach to handling
Lisa's situation was inadequateand acknowledged that more

(22:55):
assertive actions may have savedLisa's life.
Heather concluded by expressingher willingness to answer any
further questions andacknowledged the complexity and
emotional weight of thesituation surrounding Lisa
McPherson's death.

Sandi McKenna (23:10):
Summary of Suzanne Reich testimony.
Suzanne had witnessed Lisa'sclear ceremony, during which
Elaine Kortizunski declared Lisato have achieved the state of
clear.
She said Lisa was very happyand wanted to celebrate with
friends.
Suzanne did not know herroommate, gloria Cruz.

(23:32):
She knew Lisa's accidentinvolved in her walking down the
street naked, after which thepolice took her I assume she
meant paramedics.
Suzanne learned about Lisastaying at the cabana and being
type 3, possibly from Vic Fazio,elaine or Suzanne Justice.
Suzanne watched Lisa at thecabana writing a report in the

(23:56):
morning after spending the nightthere.
She could not recall whoinstructed her to write the
report, but Elaine needed toknow what was happening during
the night.
Suzanne recalled instances ofLisa's behaving erratically,
including rolling out of bed andspitting out food.
During her watch, suzanneensured the room was free of
items that could hurt Lisa andpositioned herself by the door

(24:16):
to prevent Lisa from leaving.
She confirmed Elaine Kordosinskiwas the senior case supervisor
to whom reports were directed.
Suzanne identified herhandwriting on some reports but
stated that most details,including the medical treatments
like CalMag and B1, would comefrom the case supervisor or
medical liaison officer.

(24:37):
The decision-making between thecase supervisor, elaine
Kordosunsky, and the medicalliaison officer, janice Johnson
depended on whether the issuewas spiritual or medical.
Suzanne said she and the otherswere told to write reports
about their knowledge and not todiscuss it.
Suzanne confirmed talking toJudy Johnson and trying to find

(25:00):
out about Lisa's condition, butreceived no information.
She was later placed inisolation briefly due to a sore
throat.

Abraham Aurich (25:07):
Summary of Alfonso Barcenas' sworn
statement.
Alfonso Barcenas, born inMexico City, is not a US citizen
but was in the country onaworking visa for church members.
He joined the Church ofScientology in 1975 or 76 and
has been a member since then.
Barsenas moved to Clearwater inSeptember 1995 and began

(25:29):
working in renovations andtreasury before transitioning to
security training.
Initially, barsenas wasinvolved in renovations,
managing funds and supplies.
He began training for securityrole in Clearwater shortly
before Lisa McPherson's case.
Despite being referred to as asecurity guard, he was not yet

(25:50):
fully trained or assigned as oneduring the events in question,
yet fully trained or assigned asone during the events in
question.
Barsenas was assigned by PaulKellerhaus, his senior, to
assist with McPherson, who hadbeen involved in an accident and
was mentally disturbed.
His main responsibilitiesincluded preventing McPherson
from harming herself or othersand ensuring no external

(26:11):
disturbances.
He stood outside her room,occasionally interacting with
other staff members who weredirectly taking care of her.
Barsenes described multipleincidents where McPherson
exhibited violent behavior, suchas breaking a lamp and hitting
her head against the bed'sheadrest.
He entered the room four tofive times to address these
issues, including removingpotentially harmful objects.

(26:34):
Barsenas did not have extensiveinteraction with McPherson,
adhering to church policies ofnot speaking to individuals in
such conditions.
Alfonso observed McPherson'scare by female staff members who
managed her hygiene and basicneeds.
He facilitated by providingclean linens and food, although
he did not monitor herconsumption closely.

(26:56):
Although he did not monitor herconsumption closely, mcpherson
appeared thinner and had a rash,but no significant bruises or
injuries.
Barsena was relieved from hisassignment about four days
before McPherson was taken tothe hospital, believing she had
since calmed down.
He was not present during herdeparture and did not know the

(27:19):
details of how or why she wasmoved.
Barsenas reported to PaulKellerhouse and interacted with
other staff members like ArthurBaxter and Sam Giora.
He did not write reportshimself, but was aware that some
caregivers did.
Alfonso Barsena's testimonyhighlights his limited but

(27:41):
crucial role in the secrecy andcare of Lisa McPherson during
her stay at the Fort HarrisonHotel.
His observations and actionswere directed by his superiors
and he maintained the church'spolicies throughout the
assignment.

Sandi McKenna (28:02):
Janice Johnson's position within the Church of
Scientology at the time of LisaMcPherson's psychotic break and
subsequent isolation was that ofthe medical liaison officer.
But let's start by taking alook back at where Janice began.
She was born Janice K Smith inCalifornia.
She married and divorced andbecame Janice K Volk.

(28:23):
Her name changed again toJanice K Johnson on May 5th in
1980 in Michigan, but there's noexplanation why.
She married Michael JosephFitzgerald on July 14th in 1981,
then becoming Janice KFitzgerald.
She graduated from Wayne StateUniversity of Medicine in

(28:43):
Detroit, michigan, on June 8thin 1983.
She completed a three-yearresidency in anesthesiology at
Sinai Hospital in Detroit onAugust 27, 1986.
She joined the VeteransAdministration Medical Center in
Albuquerque, new Mexico, from1986 through 87.

(29:04):
She was licensed in Arizona asDr Janice K Fitzgerald on
September 4, 1987.
She worked at Southern ArizonaAnesthesia Services in Tucson
and had practicing privileges atTucson Medical Center,
carindolet, st Joseph Hospital,columbia, el Dorado Hospital,

(29:25):
carindolet, st Mary's Hospital,northwest Hospital and Sutter
Surgical Center.
In October 1982, dr Fitzgerald,aka Janice Johnson, was involved
in multiple discrepanciesrelated to the administration of
Cefenta at Northwest Hospital.
Cefentanil is an opioid used toinduce and maintain anesthesia,

(29:47):
to act as an analgesic in laborand delivery and to treat
severe acute pain.
In November 1992, additionalissues were reported, including
unauthorized possession andadministration of Versed and
liquid cocaine.
Versed is an injection thathelps you to relax or sleep
before surgical procedures.
It can also block your memoryof the procedure.

(30:11):
On October 30, 1992, drFitzgerald signed out 15 cc's of
Cefenta under false pretenses.
On November 10, 1992, sheattempted to bypass proper
procedures to obtain Cefentaagain, which was refused by the
RN.
Over the month several syringesof fentanyl were observed being

(30:32):
pocketed and replaced withdifferent syringes during
procedures.
Repeated bypassing of properprocedures was reported.
There was suspicion of impairedpractice due to possible drug
use.
Janice Fitzgerald agreed tocease practicing clinical
medicine, surrender DEA licenseand undergo random drug testing.

(30:53):
Several instances of drugs werefound in her system.
Some had valid prescriptions.
She underwent a physical at theMayo Clinic revealing numerous
medical problems.
It is reported she sufferedfrom severe pain due to Morton's
neuroma and had her back fusedin December of 1992.
Her license was never revokedbut she agreed not to practice

(31:15):
clinical medicine.
It was stipulated that sheundergo treatment and random
drug testing, but later shedecided not to seek
reinstatement of her DEA license.
She quit medicine in 1993, andshe moved to Clearwater, florida
, in early 1995 to join theChurch of Scientology staff in
early 1995 to join the Church ofScientology staff.

Abraham Aurich (31:36):
Remember Judy Goldberry Weber from Episode 2
and More in Plain Hospital.
She was the one who asked DrLovett, the ER doctor, and Nurse
Jo Does Lisa have a physicalreason to be here?
She wants to leave thishospital.
You're keeping her because shecan leave, right?
They both admitted no, there'sno reason to keep her there.
Then Judy said fine, she wantsto leave.

(31:59):
Dr Lovis said well, are youwilling to take care of her?
Judy responded yes, we'll takecare of her.
We'll make sure, but is thereany physical reason for her to
be here?
Dr Lovis said no.
So Judy said fine, can youplease start the paperwork to
discharge her?
Again, judy said she waswilling to take her.
Are you telling me there's nophysical reason for her to stay,

(32:22):
but you still want her underobservation?
Yet you've worked with me onmany other people.
How about if I takeresponsibility to stay with her?
Take care of her?
Are you willing to let her go?
At that point he backed off andkind of said well, I guess Are
you willing to let her come if Itake care of her?
At this point he conceded.

(32:43):
So they went back and advisedLisa that they were going to
start the paperwork and that wewould get her to where she could
leave the hospital as soon asthey had finished it.
Fast forward a few days laterJudy asked Janice how Lisa was
doing.
She told her she had picked upsome sedatives for Lisa and
asked her what was happeningwith her.
She told Janice she'd love toknow, needed to know in case she

(33:05):
ran into Lovett.
And Janice kept telling Judyshe didn't have to worry about
Dr Lovett.
Janice said forget that, I amin charge and you don't need to
know anything.
It's none of your concern.
Butt out.
Judy said she was not willingto butt out and she got angry
and raised her voice.
They got into a screaming match.
Judy told Janice she didn'tthink this was right.

(33:26):
All she was asking was forinformation and she wouldn't
give her the information sheneeded.
Judy had been responsible forLisa's person and didn't like
what she was seeing and shewanted to know in case somebody
asked so who and what was goingon in the MLO.
In her role as medical liaisonofficer, janice Johnson acted as

(33:47):
a bridge between the staff andlocal medical services, provided
basic first aid vitamins andfacilitated medical referrals
and transportation.
She had direct contact withLisa for the first time at the
end of November 1995.
Janice learned about Lisa'sissues secondhand from Suzanne
Green.
Lisa had trouble sleeping,which led to not eating and

(34:09):
becoming increasingly distressed.
Janice observed that Lisa wasvery thin and seemed to lose
more weight in a short period.
Suzanne Green, formerlySchuttenberger position medical
office manager.
Role supervised the medicaloffice, including handling
public non-staff seeking medicalreferrals.
Involvement with Lisa McPherson.

(34:31):
She knew Lisa personally andcommunicated Lisa's health
issues to Janice.
Suzanne informed Janice aboutLisa's insomnia and occasional
refusal to eat, which led her toget him quote-unquote pretty
weird when she hadn't slept.
Oddly enough, suzanne did nothave a medical background, but
managed a medical office.
Laura Arunata positionassistant office manager.

(34:54):
Technically under Suzanne Green.
Role assisted with varioustasks in the medical office,
helping with whatever needed tobe done, despite her limited
English proficiency.
Involvement with Lisa McPhersonNot directly mentioned in the
context of Lisa McPherson's care.
Laura's role was moresupportive within the office's
administrative structure.

Sandi McKenna (35:15):
Fort Harrison Hotel, clearwater, florida,
cabanas Tropica Terrace, room174.
Lisa had been held in this roomsince November 18th.
There was a security guard atthe door preventing her from
leaving.
Her care was managed by ElaineKordozinski.
Lisa had round-the-clockcaretakers consisting of church

(35:37):
medical officers, clerks, guards, librarians and administrators
who never spoke to her,force-fed her with something
akin to a turkey baster andprovided her with fluids, bits
of food, vitamins, sedatives,supplements and herbal remedies.
They held her nose, attemptingto force her to swallow.

(35:59):
In the days leading up toDecember 5th, lisa was
regressing.
She lost weight and by day 14,she was so weak she couldn't
stand.
She was incontinent.
She had pressure sores.
Her jaw was swollen.
Janice Johnson gave Lisa herbsand chloral hydrate to help her
sleep, which she appeared tohave done during the last three

(36:22):
days in room 174.
On December 5th, janice Johnsonwas given a message when she
arrived at her office at 7 pmfrom caretaker Laura Aranunda
saying she needed her.
Laura arrived at Lisa's room at5 pm.
Lisa was septic and had bruiseson her body which looked like

(36:42):
they were infected and were nothealing properly.
She ran and talked to AlainKarduzinski and discussed with
him what they could do.
They both called Dr Minkoff andtold him that Lisa was septic
and she needed antibiotics.
Dr Minkoff and told him thatLisa was septic and she needed
antibiotics.
Dr Minkoff said that he wouldhave to see Lisa before giving
her antibiotics and that theyshould bring Lisa to see him at

(37:02):
the Newport Ritchie Hospital,but he would only be there until
10 pm.
Janice got directions to thehospital from Emma and arranged
for Paul Greenwood to come andhelp.
She then went back to thecabana and helped Laura get Lisa
ready to go.
Lisa had diarrhea so Janicehelped Laura change her.
Janice noticed that Lisa hadlost a lot of weight.

(37:24):
Janice told Lisa they weregoing to take her to Dr Minkoff.
Lisa acted like she heardeverywhere but she was not
hostile and, according to Janice, acknowledged her in a friendly
way.
Senior Security Officer PaulGreenwood was called to assist
Janice Johnson to take someoneto the hospital who was sick.
He went to the cabana, number174, saw Lisa there with Laura.

(37:48):
Janice had gone to get the car.
When he saw Lisa she was awakebut looked very sick and was
breathing heavily.
He asked Laura what they weregoing to do and she said they
were going to take Lisa to thehospital.
He and Laura tried to have Lisawalk between them, but she was
too sick and he carried her tothe car.
He sat in the back with Lisaand Laura and Janice drove.

(38:13):
Paul did not know which hospitalthey were going to.
It took about 45 minutes to getthere.
On the way to the hospitalLisa's breathing became very
labored and then it got fainterand fainter just before they
arrived.
When they got to the hospital,janice opened the door to the
van and saw Lisa.
She thought that she still hadsome circulation from the way

(38:34):
her skin looked.
She got an orderly and a nurseto come get her.
Then they put her in awheelchair.
That was the last Paul saw ofher.
Janice could see that Lisa'sblood pressure was very low.
Her skin had color and shethought she saw Lisa breathing.

Abraham Aurich (38:50):
Testimony of Rick Pemberton.
Rick Pemberton had been a nursesince 1986, initially starting
as an LPN and becoming aregistered nurse in 1988.
He worked on the telemetry andICU floors until 1993 and then
moved to the emergency room inlate 1994, where he worked on
the night of December 5, 1995.

(39:12):
Night of December 5, 1995.
Pemberton overheard DrMinkoff's side of a phone call
where Minkoff mentioned bringinga patient in to be examined.
The call lacked urgency andPemberton was instructed to
notify Minkoff upon patient'sarrival.
The patient arrived in a blueminivan around 8 or 9 pm.
Pemberton and technician WillieBurdette assisted in bringing

(39:35):
Lisa McPherson out of the van.
She appeared very pale, hadhazy eyes and wasn't breathing,
leading Pemberton to suspect shewas dead.
Lisa was rushed to room 2, theCPR room and CPR was initiated.
She had no pulse or respirationand was cool to the touch,
confirming to Pemberton that shewas dead.

(39:56):
He briefly left the room totriage other patients but noted
that the medical team did notobtain a pulse.
Lisa was DOA.
Lisa McPherson appeared to beemaciated, with sunken cheeks
and had small hemorrhages on herbody, particularly on her back
and arms.
No bruises were noted on herface.
Her appearance suggested shehad been dead for a while,

(40:18):
possibly at least half an hour.
Three female accompaniedMcPherson one may have been a
foreign trained physician.
They briefly spoke with DrMinkoff and Barbara Schmidt, the
charge nurse.
The individuals seemednonchalant about McPherson's
condition, which Pemberton foundunusual, especially if one was
indeed a physician.
Dr Minkoff appeared shocked byMacPherson's condition,

(40:41):
indicating he was not fullyinformed about her severe state.
Pemberton believed Minkoffexpected a less critical case
and would have advised immediatemedical attention had he known
the severity.
Barbara Schmidt, roxanne Kelpen, angela Williams and Teresa,
who work in a shift from 11 amto 11 pm, were mentioned as part

(41:02):
of the team.
Dr Niles also worked that nightas Dr Minkoff left at 10 or 11
pm.
Pemberton emphasized thatbetter communication about
McPherson's condition could haveled to different actions, such
as calling 911 or taking her toa closer facility like Morton
Plant Hospital.
Rick Pemberton's testimonyhighlights the sequence of

(41:24):
events from receiving the callabout Lisa McPherson to her
arrival in the subsequentmedical response, emphasizing
the apparent lack of urgency inthe initial call and Dr
Minkoff's shock upon seeing hercondition.

Sandi McKenna (41:37):
Later, Janice Johnson was standing outside the
emergency room where Dr Minkoffwas working on Lisa and saw the
EKG screens which showed nosigns of life.
They worked on Lisa for about20 minutes, trying to
resuscitate her and giving herCPR and antibiotics, but to no
avail.
Dr Minkoff said it appearedthat she had been overwhelmed by

(41:59):
an infection, one which shecould not fight off.
Dr Minkoff asked Janice why shehadn't brought Lisa in earlier,
and Janice said that Lisa didnot look that sick before today.
Janice spoke to the hospitalstaff but didn't know Lisa's
address, phone number, next ofkin, social security number, etc
.
And explained that she had justbeen the one to drive Lisa to

(42:22):
the hospital and had forgottento grab Lisa's purse and her ID
because she was in a hurry.
We reflect on the hauntingdetails that have emerged about
Lisa McPherson's final daysthrough the accounts of those
involved in her care, revealinga system ill-equipped to handle

(42:43):
her deteriorating condition,where misguided practices took
precedence over proper medicalintervention.

Abraham Aurich (42:52):
We have questions.
Proper medical intervention wehave questions.
Some caregivers, like RitaBoykin, describe Lisa as
extremely violent and psychotic,while others, such as Barbara
Wenberg, initially noted her asrestless but not violent.
This inconsistency raisesquestions about the accuracy of
the observation.

Sandi McKenna (43:11):
The testimonies differ on the use of medications
and supplements.
For instance, Boykin mentionedthe administration of
medications and supplements.
For instance, Boykin mentionedthe administration of chloral
hydrate, while others, likeValerie Demange, noted that only
vitamins and herbal remedieswere given, with no mention of a
more potent sedative.

Abraham Aurich (43:32):
Discrepancies exist in the description of
Lisa's physical state.
Some caregivers, like HeatherNoel Petzold, noted significant
physical decline in bruising,while others did not observe
such severe symptoms, whichcould indicate either varying
levels of observation ordiffering standards of reporting
.

Sandi McKenna (43:46):
There are conflicting accounts about who
is in charge and makingdecisions about Lisa's care.
While some testimonies pointAlan Kordozinski as the primary
decision-maker, others suggest amore collective approach
involving several staff memberswith differing levels of
involvement and authority.

Abraham Aurich (44:05):
Testimonies vary on how caregivers responded to
Lisa's worsening condition.
Some, like Teresa Cesar,reported attempts to manage her
aggression and self-harm, whileothers, such as Joan Stevens,
did not mention any significantinterventions to address her
declining health.
These discrepancies highlightthe chaotic and uncoordinated

(44:26):
nature of Lisa McPherson's care,contributing to the tragic
outcome of her situation.

Sandi McKenna (44:32):
How does the legal system address the
responsibility of religiousorganizations such as the Church
of Scientology when theirpractices result in harm or
death due to a refusal to seektraditional medical help?

Abraham Aurich (44:48):
What mechanisms are in place to hold religious
organizations accountable forthe welfare of their members,
especially when their doctrinesdiscourage or prohibit
conventional medical treatments?

Sandi McKenna (45:00):
What specific practices were employed in the
care of Lisa McPherson duringher final days, and how did they
align or how did they deviatefrom the standard medical
procedures?

Abraham Aurich (45:12):
How did the lack of formal medical training
among Lisa McPherson'scaregivers impact the quality
and appropriateness of the careshe received during her final
days?

Sandi McKenna (45:23):
What protocols, if any, were in place to ensure
that individuals with no medicaltraining were adequately
prepared to oversee and managethe care of someone in Lisa
McPherson's condition.

Abraham Aurich (45:37):
Why was there a delay in seeking professional
medical help for Lisa?

Sandi McKenna (45:41):
What medications and treatments were administered
to Lisa, and were theyappropriate for her condition?

Abraham Aurich (45:49):
How did Scientology's communication
protocols between the caregiversand medical staff affect Lisa's
care?
This revealing soundbite from aformer senior executive of the
Church of Scientology, MartyRathburn, sheds light on this
very question.
Let's listen.

Marty Rathbun (46:07):
And it was like walking into a flood scene or
something.
I mean, they all lookeddevastated, they lacked sleep,
some of them had scratches andbruises from getting hit by Lisa
.
All of them were extremelyemotionally distraught because
each one of them put it on theirshoulders that they had done
something wrong.
Well, quite frankly, everybodydid something wrong because the

(46:29):
whole thing was done wrong.
I mean you don't have 15different people rotating in and
out of a room with somebodywho's psychotic.
The whole idea of thisisolation is you don't have any
external stimuli restimulatingthe person and getting them to
set off again.
If you have utter stillness andutter quiet, they tend to calm

(46:49):
down enough that they can thencommunicate and you can do some
auditing and then you can helpbring them up and pull them out
of the thing.
Tom, I've seen this work on anumber of people over the years,
all the way from my beginningdays in Scientology.
It's really quite simple.
They have 15 people rotating inand out.
She's getting a different newstranger in the room every other
day.
They've got people in therebawling their eyes out.

(47:11):
You're not supposed to say aword.
In fact, you're not evensupposed to be in the room.
Okay, I mean, I can't describeto you how 180 degrees
diametrically opposed thehandling of her was to what the
scripture says is the way you'resupposed to handle something
like that.
I do have a phrase for how itwas handled A perfect storm.

(47:33):
I thought it was a perfectstorm of incompetence and
irresponsibility.
And I say the irresponsibilityand incompetence because the
writings say that you've got tohave a complete, full medical
examination.
You've got to rule out thatthis person isn't in some kind
of hidden pain, and that's thesource of all this.
Okay, you're not going to pulla person out of a wild area of

(47:57):
spiritual, mental distraught ifthey're in in excruciating pain.
So a complete, thorough medicalexamination is required.
Okay, never had it.
They had a woman in there whowas on staff, who was a doctor,
who you later uncovered didn'teven have a license, had lost
her license for abusing medicalprescription drugs.

(48:18):
Uh, who?
Who the cs?
Who's the really the persondirecting the whole thing?
He's assuming that she's donesuch, but there's no evidence
she's ever done done such andit's.
But it's a.
It's a dueling match betweenelaine kardazinski, the cs, and
janice johnson, the doctor.
Janice johnson thinks, boy, I'munder the direct supervision of

(48:41):
a class 12, the top cs at themecca of technical perfection,
and he ain't telling me to doanything, so I must be doing
everything right, you understand.
And on the other hand, you gotelaine thinking well, nothing
serious can actually happen herebecause I've got a bona fide
doctor who's going in to see herevery single day.
So each of them are pointingthe finger in the other

(49:05):
direction.
Of all the people in the entireplace.
I mean, we had maids who werefrom Central America, who
couldn't even speak English, whospent an afternoon in there To
a one.
Each one of them felt fullyresponsible for the result of
that.
The only ones that didn't wereElaine and Janice.
Now, elaine ultimately did, butI don't know if Janice ever did

(49:29):
.

Sandi McKenna (49:35):
Who really were the critical decision makers
regarding Lisa's care and howdid they determine her treatment
?

Abraham Aurich (49:42):
What ethical issues arise from the
testimonies regarding the careprovided to Lisa?
How do these issues reflect onthe broader practice within the
Church of Scientology?

Sandi McKenna (49:52):
Why did Janice Johnson, the only person in the
van with medical experience,drive?
There was a 45-minute ride tothe hospital.
Why did she drive and not sitin the back with Lisa to manage
her care?
These questions aim to probedeeper into the circumstances
surrounding Lisa McPherson'scare, highlighting the critical

(50:14):
points where her well-being wascompromised and raising broader
concerns about the practiceswithin the Church of Scientology
.
The story of Lisa McPhersondoesn't end here.
In fact, it's only thebeginning.
Here is a soundbite from MartyRathbun talking about what
happened in the aftermath ofLisa's death.

Marty Rathbun (50:35):
They said there was no religious services
whatsoever.
This was all a situation of awoman coming for rest and
relaxation at the Fort Harrison.
So now that's on record withthe police, okay.
Later that day or that eveningI get a call.
I got to go out to ClearwaterBeach to get on a pay phone to

(50:56):
get a confidential call fromDavid Miscavige.
I get the call and he says tome why aren't you all over this
thing?
Why is Tom DeVock handling thepolice and why is Tom DeVock
arranging interviews?
Where are you in all this?
Why are you?
You know, and I'm not going toby the nature of the whole
relationship, you don't say,well, sure, but you know, three

(51:21):
months ago you told me to shutmy mouth and when somebody says
jump, you know I say how high.
You don't do that.
You listen to, you take it andyou know whatever.
But he's now saying get on it.
So that's the, that's the handI'm dealt.
I got two false, swornstatements to law enforcement
agents.
I've got, uh, the worst,possible, perfect storm of
incompetency and responsibilityin terms of what actually went

(51:42):
down.
Okay, um and that's how itbegins.

Abraham Aurich (51:48):
In loving memory of Lisa McPherson, may you rest
in peace.

Unknown (51:53):
All Lord.
We remember tonight LisaMcPherson, who suffered and died
in a room of the Fort HarrisonHotel, just feet from us.
We know that Lisa was a goodperson trying to make the world
a better place.
We mourn the loss of her smile,her helping hand and her

(52:14):
friendly spirit.
We especially mourn theinhumane nature of her death at
the hands of her so-calledfriends who chose Scientology
over common sense and watchedher life slip slip away before
their eyes without seekingdesperately needed medical
attention, medical attention.

(52:35):
We remember Lisa and others whohave been hurt and wounded by
Scientology.
That includes Noah Lottick,roxanne Friend, patry Spick and
too many more to list at thistime.
We will remember them alwaysand let our remembrance stir us
to help those who this day arenow in their situations.

(52:57):
Grant us the wisdom and thestrength to honor Lisa's memory
through action, to see to itthat no one else has to
needlessly suffer as she did.
Help us to have that readysmile, that helping hand and
that friendly spirit so that wecan continue the good that was

(53:28):
in Lisa and, like her, try tomake the world a better place.

Abraham Aurich (53:35):
As we wrap up this episode of Sense of
Scientology, we're left withmore questions than answers
about the tragic death of LisaMcPherson.
The testimonies we've exploredreveal a web of inconsistencies,
neglect and misguided care thatultimately led to Lisa's
untimely demise.
The stark difference in theseaccounts underscore the chaotic

(53:57):
environment within the FortHarrison Hotel and raise serious
concerns about theaccountability and practices of
those involved.
Lisa's story is a hauntingreminder of the potential
dangers when ideology supersedescommon sense and medical
expertise.
Her final days, filled withconfusion and suffering, should
never be forgotten.

(54:17):
It is our hope that by shininga light on these dark corners,
we can honor Lisa's memory andadvocate for justice and reform.
Thank you for joining us onthis difficult journey.
We encourage you to stayengaged, ask questions and
demand transparency.
If you found this episodeinsightful, please share with
others, and don't forget tosubscribe to Sins of Scientology

(54:40):
for more deep dives into thehidden truth of this
controversial organization.
As always, keep questioning,keep seeking, and may your
journey be as rich andenlightening as the stories you
encounter.
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