Tom Lorusso is a Senior User Research Manager working on Amazon Echo devices. User Research is the practice of applying social scientific methods (e.g., usability studies, interviews, surveys, statistics, data analysis) to include customer use cases and feedback into product development. Over the course of his 20+ year career, he has also worked on the Xbox platform and games, phones, operating systems and medical devices working across software, hardware and services questions and ideas to create an engaging user experience.
Tom Lorusso industry learnings
What Is Ambient Computing, and How Will It Change Our Lives? (howtogeek.com)
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