This week I'm joined by SRE leader Andrew Hatch from Cisco ThousandEyes to talk about a dirty word in the resilience community... root cause. In this excellent conversation we explore...
🌌 Is the root cause of every incident the big bang?
🦖 How the value of root cause degrades as complexity increases
🫣 That if the culture is not blameless, people will hide things
🌳 Alternative approaches to root cause analysis such as branching timelines
🙋 Getting someone without skin in the game to facilitate your blameless post-mortems
...and much more.
You can find Andrew on:
LinkedIn: https://www.linkedin.com/in/hatchman76/
Check out Andrew's SREcon21 talk 'Learning from Complex Systems' which covers many of the topics introduced in this episode: https://www.youtube.com/watch?v=5pKGW61Ryvo
You can find Stephen on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Bluesky: https://bsky.app/profile/slightreliability.bsky.social
YouTube: https://www.youtube.com/c/SlightReliability
Instagram: https://www.instagram.com/slight_reliability/
TikTok: https://www.tiktok.com/@the_kiwi_sre
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!