Building the $1 Billion Company That's Reshaping Restaurant Tech

On today’s episode of the Smart Franchising Podcast, we sit down with Noah Glass, the visionary founder of Olo, who turned an everyday frustration into a billion-dollar tech company that’s revolutionizing the restaurant industry.

Nearly 20 years ago, Noah imagined a world where you could skip the coffee shop line and order food seamlessly from your phone. Today, Olo processes $26B annually and powers millions of restaurant transactions, helping brands build direct digital connections with their guests.

Noah dives into:

- The moment that sparked Olo’s billion-dollar journey

- How guest data is transforming customer loyalty & profitability

- Why pickup-only kitchens could be the future of dining

- How traditional restaurant brands are thriving with digital-first strategies

"We're enabling brands to personalize the guest experience and drive profitable traffic into their concepts, into their operators, into their franchisees." – Noah Glass

If you're a franchisee, franchisor, or entrepreneur in the restaurant space, this episode is a must-listen—packed with insights on scaling smarter, leveraging data, and building an enduring brand.