After decades operating six different food brands including Dunkin’ and Jersey Mike’s, Mitch took a leap that changed everything: salon studios. Why? Because great franchises evolve, and Mitch believes in building businesses where people don't shy away from change.
His philosophy? Treat every person, from employees to beauty professionals, with respect and genuine care, and success will follow.
In this episode, Mitch gives his insights on:
(03:09) Helping beauty pros become independent
(09:15) What to check before buying a franchise
(11:36) Inside the salon studio business model
(14:29) Why trust and stability drive success
(17:46) How great franchise support really works
(20:25) The collaborative side of franchising
(24:59) How philanthropy powers business growth
(28:34) Smart ways to give back to your community
(32:36) How empowered teams boost performance
(34:50) The role of mentorship in career growth
(38:07) How to scale with a multi-unit strategy
(41:39) The real keys to business expansion
(45:51) Rethinking franchise agreements and innovation
(48:49) Why simplicity wins in business
(50:45) Building strong teams for long-term growth
On Making Franchise Relationships Work
Mitch: “Franchising is a relationship. You’re entering a contract that’s going to be there longer than most marriages last in the U.S. You need to do your due diligence and talk to other franchisees… The conversation starts on day one, and you foster that throughout the whole time.”
On Why People Are the Secret Ingredient
Mitch: “No matter what I do, we believe we’re in the people business. Our team, our customers, our stylists, if you put people first and treat everyone the way you’d want to be treated, they’ll stay forever. There’s no reason for them to leave.”
On Making Big Business Leaps
Mitch: “You have to be ready to step out of your comfort zone. Do your research, make sure the new brand has the tools you need, and be prepared for a whole new set of learnings and people. Trust your organization, but know when it’s time to cut the cord and build something new.”
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
CrimeLess: Hillbilly Heist
It’s 1996 in rural North Carolina, and an oddball crew makes history when they pull off America’s third largest cash heist. But it’s all downhill from there. Join host Johnny Knoxville as he unspools a wild and woolly tale about a group of regular ‘ol folks who risked it all for a chance at a better life. CrimeLess: Hillbilly Heist answers the question: what would you do with 17.3 million dollars? The answer includes diamond rings, mansions, velvet Elvis paintings, plus a run for the border, murder-for-hire-plots, and FBI busts.