The story of Ritz Carlton Hotels and how they earn the trust of their customers and employees. Examples of why the Ritz Carlton Hotels are an exception to the rule and how they maintain the loyalty of their stakeholders.
This episode discuses Trust and the critical importance for trust in leaders . Trust emerges when two elements are evident. 1- Who the leader is, the characteristics and attributes of the person. 2- What the leader does, or demonstrated behaviors and competencies. Thank you for your interest.
All organizations are subject to natural laws. The organizations of nature such as watersheds, rivers, forests and even the human body have much in common with man made organizations, businesses, factories, or government. What are these natural laws and why are human organizations subject to them just as natures organizations? Join us to find out.
From the book Leadership For The Ages, this episode is about trust, who earns it and how they do it.
From the Book Leadership For the Ages, this is the chapter on natural laws. What is a natural law and why does it affect man made organizations as well as natural organizations.? Listen and find out.
This is the trailer to the second chapter from Leadership For the Ages. This chapter will look at the lifecycles of organizations and compares this to the lifecycles of civilizations.
Civilization, organizations, and products all have a life cycle based on a bell shaped curve. This episode discusses the stages on the bell curve and the similarities between civilizations, products and organizations: their rise and eventual decline. Based on research and with examples to help effective leaders understand this pattern when moving forward.
Everything in the global age is subject to change and everything is on schedule. Understanding current customer needs, supply chains becoming more complex, and global demands increasing keep change constant. This requires greater leadership ability. Seeds of leadership starts with how to align people to a compelling purpose There are three basic questions to keep in mind: