After a year as turbulent as 2020, there is one word Melissa has in mind: Restoration. In the inaugural Smart Talk Series episode, Melissa reflects on the lessons learned in 2020 and how communicating during tough times challenges professionals.
Topics covered:
- Silver linings from 2020
- How to communicate with your audience - Adaptable crisis management
- Evaluating your processes to create meaningful change
- Next steps for restoration throughout 2021
Actions to take:
- Establish a one-word theme for 2021
- Don't forget to remember the "why" when you lay out the "how"
- Embrace our new hybrid world
- Plan with pencils
- Diversify your approach
Resources mentioned:
- My Intent Project: https://myintent.org/
- Maslow's Hierarchy of Needs: https://www.simplypsychology.org/maslow.html - -
-Meals on Wheels San Antonio: https://www.mowsatx.org/
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