Smarter Online Business - Tech, Tools & Truths for Websites that Sell
Struggling to turn website traffic into real sales? It's such a common thing we see client struggle with until we start helping them. Welcome to Smarter Online Business, the podcast for course creators, coaches, and eCommerce entrepreneurs who want their websites to actually work for them. Each week, you’ll get practical advice to help you boost conversions, simplify your tech, and attract the right customers without burning out or overcomplicating things. Hosted by Carrie Saunders, tech strategist, website conversion expert, and founder of BCSE, this show blends 20+ years of hands-on experience with real talk and simple strategies that work. If you want your website to finally pull its weight and support the business you’re building, this is the show for you. 🎧 Subscribe now and start making smarter decisions for your online business. You can find us on the web at: https://www.bcsengineering.com And our show notes are at: https://www.smarteronlinebusiness.com/
Episodes
Money mindset, messy books, missed reports—sound familiar?
Whether you're wrapping up your year or planning ahead, financial clarity is the move for smarter business growth.
In this episode, I’m joined by Michelle Mitchell—financial strategist and founder of Mitchell Consulting—who’s known for helping powerhouse women stop being the bottleneck in their business.
Michelle doesn’t sugarcoat when it com...
You can say you’re trustworthy.
You can say you’re experienced.
You can say you’re great at what you do.
But if your website doesn’t show it visually, visitors hesitate.
And hesitation kills conversions.
In this episode, we’re talking about how visual trust signals work, why they matter so much, and how small changes to your website can make visitors feel safer, more confident, and more ready to say yes.
...
What if you could grow your audience and email list every single day...
…without spending a dime on ads or being chained to social media 24/7?
Today’s guest, Tracy Beavers, is here to show us how.
Tracy is a business growth coach, speaker, and creator of the Business Visibility Made Easy course. With over 20 years of experience and hundreds of entrepreneurs helped, she’s mastered how to grow your vis...
You’ve worked hard on your website. You’ve got great offers, solid content, even testimonials.
The problem is—most visitors never scroll.
In fact, studies show your audience decides whether to stay or leave in just 3–5 seconds.
So if your website doesn’t immediately answer the right questions and create instant clarity, they’re gone—no matter how great your content is below the fold.
In this episode, we’r...
Most people think website launches are just supposed to be messy:
The broken buttons.
The last-minute changes.
The “surprise” tech issues.
But what if I told you that it doesn’t have to be that way?
In this episode, I’m pulling back the curtain on what actually makes a website launch successful—and what usually causes things to go sideways.
I’ll also share one of the smoothest launches we’ve eve...
You’ve created your offer. You’ve got your pages built.
You’re even getting some traffic…
But no one’s clicking your “Book Now,” “Buy Now,” or “Learn More” buttons.
The problem? It’s probably your CTA—and that’s great news, because it’s one of the easiest things to fix.
In this episode, I’ll walk you through:
- Why people might be ignoring your calls to action
- What makes a CTA clear, clickable, and comp...
If your website’s not making the sales you hoped for, the first instinct is usually…
“I just need more traffic.”
But what if traffic isn’t the problem?
In this episode, we’re asking a smarter question:
Do you really need more visitors?
Or do you need your current visitors to actually convert?
I’ll walk you through how to tell the difference, what signs to look for, and how to stop pouring energy into traf...
Have you ever opened the Facebook Ads dashboard and your eyes glazed over?
It can feel overwhelming, expensive, and like you need a degree in digital advertising just to get started.
But today’s guest is here to change that.
I’m talking with Leo Tabibzadegan—an ad strategist, course launch expert, and all-around marketing simplifier.
He’s helped course creators and coaches generate 6- and 7-figure launche...
“What’s the best website platform for SEO?”
It’s a question I hear constantly—and today, I want to bust the myth.
Most modern website platforms already support good SEO.
So if you’re spending hours comparing tools hoping one will magically get you to page one... you’re focusing on the wrong thing.
In this episode, I’m breaking down what actually matters for SEO —and why your content and structure are doin...
Ever found yourself second-guessing everything before a big meeting or presentation—even though you know your stuff?
That is something I’ve struggled with and today’s guest helps you silence that inner critic once and for all.
I’m joined by Julie Campbell, also known as The Confidence Whisperer. She’s an Off-Broadway actor turned communication coach and the founder of Center Stage Connections, where she h...
You’ve probably asked it—or seen it asked in every online group:
“What’s the best software for an online business?”
What’s my response?
❌ There is no one right software for everyone.
✅ But there is a right one for you—and that’s what we’re breaking down today.
In this episode, I’ll walk you through how to stop chasing the latest tools and start choosing the right-fit tech for your business goals, per...
Ever feel like you’re spinning your wheels in your business—working hard but never quite gaining traction on the big stuff?
If you've ever said, “I just don’t have time for that project” or caught yourself stuck in procrastination mode, today’s episode is going to change the game.
I’m joined by productivity expert Julie Miller Davis, who helps high-achieving business owners break through overwhelm an...
I’ve seen it too many times:
A business owner hires someone cheap to fix their site or “just update a plugin,” and everything breaks.
Or worse?
They get hacked—because the person they trusted didn’t follow secure practices.
In this episode, I’m pulling back the curtain on what really happens when you hand your website over to the wrong support.
I’ll share stories from over 20 years in the industry—plus th...
Is your brand holding you back from your next level of growth… and you don’t even realize it?
If your brand visuals feel a little disconnected from the business you’re becoming—that’s a sign it’s time to evolve.
Today, I’m joined by Maria Platusic—award-winning brand strategist, designer, and messaging expert—who’s here to break down the top signs that it’s time for a rebrand… and what to do about it.
Mar...
Most websites are designed like digital brochures.
Pretty. Informative. Full of stuff.
But not persuasive.
If your visitors have to figure out where to go or what to do next, you’re losing them.
In today’s episode, I’m showing you how to create conversion paths — intentional flows through your site that guide people from “hello” to “heck yes, I’m in.”
Whether your goal is to get people to sign up, book a ...
Your homepage is often the first impression your business makes.
But here’s the truth: most homepages are quietly repelling the very people you want to work with.
In today’s episode, I’m walking you through the most common homepage mistakes I see (even on beautiful, modern websites)... and how to fix them.
We’ll cover design, copy, and strategy—because it's not about looking good, it's about gui...
Just because a website can have breadcrumbs, dropdowns, and sidebars…
Doesn’t mean it should.
In today’s episode, we’re talking about three of the most overused—and often misunderstood—website elements: breadcrumbs, submenus, and sidebars. (And what they are if you are clueless!)
I’ll walk you through when they help, when they hurt, and how to decide what your site actually needs to guide visitors (n...
Have you ever stared at a blinking cursor, knowing what you want to say… but not quite sure how to say it in a way that actually connects with your audience?
Today’s episode is packed with gold, especially if you’ve ever wondered how to make your copy feel more you—more clear, more compelling, and more human.
I’m joined by Jill Pavlov, a copywriter, brand strategist, and improv coach who helps entrepreneu...
Did you know most people decide whether to stay or leave your website in less than 8 seconds?
We live in the scroll-and-scan era—and if your site doesn’t catch attention fast, you're losing potential clients before they ever read a word.
In this episode, I’m sharing exactly how to design your website for short attention spans—so you can turn more skimmers into shoppers.
Whether you sell services, cou...
If your website makes people work too hard to find what they need, they won’t stick around.
Confused people don’t convert—and most websites are more confusing than we realize.
In today’s episode, I’m going to walk you through how to structure your site so visitors can get where they need to go in 3 clicks or less.
This isn't just about user experience—it’s about building trust and increasing conversi...
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