Smarter Software Outsourcing

Smarter Software Outsourcing

Smarter Software Outsourcing is your gateway to the inner workings of a software development outsourcing firm. Frederic Joye, an entrepreneur with several successful businesses under his belt, including #1 software development team augmentation firm in the Philippines - Arcanys - created this show with one goal in mind: to offer business owners and CTOs a window to the software development outsourcing world, so they can better approach today’s complex business issues, know the industry best practices, make informed outsourcing decisions and meet the challenges of hiring and managing a remote team of software developers — all that with the contribution of remarkable guests. Get in touch! I'll be happy to read you at


November 20, 2023 69 mins

In this episode, a dear friend and colleague, Dean Denny, gave me the chance to share the origin story of Arcanys, how my own experiences played a role in shaping our culture, particularly our holistic wellness initiatives, and how it ultimately led to the addition of the Arcanys CrossFit Gym.

This episode was first published on the Open Source Growth Podcast:

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In this episode of the Smarter Outsourcing Podcast, Fred welcomes Jon Darbyshire, a visionary leader and serial entrepreneur who's made a great impact in the world of business process management.

Jon talks about SmartSuite's unconventional software outsourcing journey by cultivating remote-first collaboration across 6 distributed teams.

00:00 Intro
03:40 You started with a comprehensive product at S...

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A few months ago, Daniel invited me to talk about how culture, although not quite measurable, plays a significant role in the success and failure of a business.

It was great being on the other side of the podcast fence, if you will. I loved having Daniel rack my brain a little bit about what culture means for Arcanys, and how it has evolved now that most of us are working remotely.

I hope you enjoy listening as much as we have enjoye...

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In this episode of Outsourcing Stories, Fred exchanges with Jin Zhu to share their insights on where Duet Inc. has been struggling before the company worked with Arcanys, how the partnership has fared and how far the team has grown so far.

Duet Inc. is a Silicon Valley startup with a simple yet powerful software solution designed for transportation service providers to improve their productivity.

00:24 About Duet,...

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A few weeks ago, I was invited to Derek Gallimore's show, The Outsource Accelerator Podcast. Derek is a serial entrepreneur and the founder of Outsource Accelerator, which he often describes as the 'Alibaba of outsourcing', providing the gateway for businesses to connect with outsourcing suppliers. 

In early 2022, I sat with Derek to study how the pandemic changed the outsourcing landscape and how the supply and deman...

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Steve France, CEO of BloomLocal, sat down with Arcanys co-founder Frederic Joye to discuss his partnership with Arcanys, and how it propelled his startup company to build the software he needed — a scalable solution for small local florists to better market their online services.

0:00 Intro
0:43 What is BloomLocal?
3:06 Why did you pick Arcanys?
4:21 How did it start and when?
6:01 How is your team doing s...

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Discover how Koobani CEO Geoff Robinson partnering up with a passionate, tight-knit teamof Software Development experts from Arcanys has unlocked Koobani’s full potential and helped them reach spectacular growth—eventually becoming a market leader in the B2B Sales space.

0:00 Intro to “Outsourcing story of Koobani: A full suite of B2B solutions and provider of technology services”
6:19 How is the team working for you?<...

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Albert founder & CEO Antoine Vatar explains how Arcanys’ technical expertise, problem-solving skills, and human-first approach were key to propelling their app to greater heights and improve on the work of a previous agency significantly.

0:00 Intro to “Outsourcing story of Albert: Driving employee engagement with a powerful white-label mobile app”
0:57 What is Albert?
3:32 Why did you decide to work with Arca...

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Payment Logic co-founder and CTO Mark Nimco explains how they became one of Australia’s fastest-growing technology companies with a 148% growth in 3 years thanks to the agility, skill, and dedication of their Arcanys resources.

0:00 Intro to “Outsourcing story of Payment Logic: Building a powerful payment platform for Australian businesses”
0:25 What is Payment Logic?
0:50 Before collaborating with Arcanys, how di...

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In this episode, Fred and Derek study how the pandemic changed the outsourcing landscape, the trends to watch in 2022, and how the job market and demand for software development professionals have evolved.

00:23 Intro 

*Outsource Accelerator

2:00 How Covid has initially impacted the outsourcing industry and Outsource Accelerator? 

8:58 What is the biggest industry learning from the Ukraine crisis? 

14:04 How do you see a pos...

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What time is the right time to outsource? In this new episode of the Smarter Software Outsourcing show, we talk about what sparks the need for specialized support from an outsourced tech team, and the situations in which outsourcing becomes the best strategy.

Specifically, we discuss:

00:35 Intro
01:29 Is there a good time (or a bad one) to consider outsourcing software development?
03:20 What makes compan...

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This episode was first released on the Leadership Conversations show, where I chatted with Australia-based podcaster and fellow leadership development expert, Jonno White, about what being a leader means today.

We talk about leadership being so much more than just influencing people and organizations, and I explain why I think it must hold values and carry meaning to inspire.
Specifically, we discuss:

[0:00] I...

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In choosing your software development outsourcing partner, the factors with which you evaluate service provider should not only be limited to the strict technical capabilities, but should also include the collaborative and operational aspects of the process. Why? Because at some point in the outsourcing process, you will have to decide whether you want to keep your own operational practices and tools, or adopt those of your provide...

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In this episode, we discuss what Arcanys believes are the key drivers that propel customer satisfaction in an offshore team services provider and client company relationship. These are the same guiding principles that have allowed us, as a company, to keep partnerships going, providing invaluable assistance to clients in various industries in our many years as a trusted outsourced software development services provider in the Phili...

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Once you understand the process of getting the best value for money from an augmented team, what’s not to like? You are able to fill in the crucial ‘missing pieces’ in your core team while maximizing productivity and getting projects off the ground—and in a cost-effective manner, at that. But while it’s true that the right outsourcing partner is an invaluable asset to your business, approaching the extended team model with misalign...

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With the rise of the global remote workforce and the resulting talent wars, employee poaching is a growing threat — especially in the technology world, where a lot of professionals say they’re continuously on the lookout for better career opportunities.

So how do you keep your developers happy and make sure they are productive? Here are 7 ways to help you do that.

[00:00] Intro
[1:43] Have clear and attainable...

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June 25, 2021 49 secs
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Risks appear as technical roadblocks and costs during the life cycle of the project. Predictable billing puts clients in control of their spend.

[0:00] Intro to Open ended contracts: How wielding predictability can mitigate risk?
[2:33] What is an “open-ended contract”?
[29:17] Open-ended contract as a client
[43:54] Who are “open-ended” contracts best suited to?
[45:39] Don’t “time billing” arrangements c...

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Explore the hidden costs in project success and why fixed price locks you into something you can't change and will live with until your next project.

[0:00] Intro to Fixed Price Projects: Why disappointment is inevitable
[2:26] Tell us about your experience running fixed-cost projects. But first, could you describe what a fixed cost project is?
[7:20] What kind of expectations did the clients have, and do you ...

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In this episode, we want to shed light on the risk of delegating project estimation by way of quotations or free appraisals. And discovering if a lack of commitment to detail will come at a cost versus paying to uncover the detail.

[0:00] Intro to project estimation: free appraisals, are they ever really free?
[2:09] What are the key reasons you think “free appraisals” are so appealing to customers?
[5:31] Are ther...

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