In this episode, we explore how Agoda used large language models (LLMs) to improve user experience through building a conversational AI product. By focusing on prompt engineering, grounding data, and smart evaluation, the team built a scalable assistant that adds real value to the user journey.
For more details, you can refer to their published tech blog, linked here for your reference: https://medium.com/agoda-engineering/how-we-built-agodas-property-ama-bot-to-simplify-travel-decisions-b861c7ec7ff1
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