In this episode, we’ll explore RazorPay, its business, and the critical role customer service plays in its success. We'll dive into how RazorPay revolutionized customer ticket categorization using generative AI. By replacing customer-selected categories with an AI-driven system, they enabled automatic interpretation of ticket details. This approach incorporated pre-processing, prompt engineering, and a robust knowledge base powered by Retrieval-Augmented Generation (RAG), demonstrating the transformative potential of generative AI in elevating customer service experiences.
For more details, you can refer to their published tech blog, linked here for your reference: https://engineering.razorpay.com/enhancing-customer-support-through-ai-powered-ticket-issue-categorization-a1795d9f0f3c
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.