Speaking Their Language: How to Demonstrate Social Media ROI to Every Decision Maker

We've all been there - that awkward meeting where a client looks you dead in the eyes and asks, "So what exactly am I getting for all this social media spend? " Your stomach drops as you scramble to explain engagement rates to someone who just wants to know about sales. It's like trying to pay your rent with Monopoly money - the value is clear to you, but they're just not buying it. Today, we're cutting through that confusion with Scott Emalfarb, founder and CEO of Fresh Content Society, social media whisperer, and ROI translator extraordinaire. This is the guy who turned a desperate tweet from a struggling deli into a 1,500% sales increase during the pandemic. Scott has cracked the code on speaking the language of social media value to everyone from skeptical CEOs to hungry CMOs to overwhelmed social managers. He doesn't just get results - he makes sure everyone in the room understands exactly why those results matter. So, whether you're tired of blank stares during client presentations or just want to sleep better knowing you can defend your social strategy to anyone with a budget, today's episode is your new secret weapon. Social Pulse Podcast host Mike Allton asked Scott Emalfarb about: ⭐ Stakeholder-specific communication is essential: Learn how to tailor your social media ROI messaging to address the specific concerns and priorities of different decision-makers, from CEOs focused on bottom-line impact to social media managers needing tactical validation. ⭐ Effective ROI frameworks translate technical metrics into business outcomes: Discover how to build communication systems that connect platform-specific metrics to the business outcomes that matter most to clients across all levels of their organization. ⭐ ROI communication is an ongoing process, not a one-time report: Understand how to implement consistent value-demonstration touchpoints throughout the client relationship to build trust and demonstrate long-term impact beyond individual campaigns. Learn more about Scott Emalfarb Connect with Scott Emalfarb on LinkedIn Resources & Brands mentioned in this episode Fresh Content Society Learn more about Agorapulse with a free demo The desperate tweet Manny's Deli How to Turn a Crisis Into a Growth Opportunity Chili's TikTok and fast-food rivalry fuel Chili's sales as parent Brinker says turnaround is taking hold Adam Mosseri ChatGPT  Gemini Mark Schaefer  Audacious: How Humans Win in an AI Marketing World Show Notes & Transcript: https://www.agorapulse.com/blog/podcasts/agency-edition/how-to-demonstrate-social-media-roi-to-every-decision-maker Brought to you by Agorapulse: the #1 rated social media management solution. Follow Agorapulse on LinkedIn.Produced and Hosted by Mike Allton, Chief Storyteller at Agorapulse. If you’re interested in being featured on an upcoming episode, reach out to Mike.