Fragrance Etiquette: What Retail Workers Want You to Know

Step behind the fragrance counter for an honest look at the unspoken rules of fragrance shopping — the bottle sniffers, the silent walk-ups, the loud interrupters, and the customers who expect the world for a tiny purchase.

Fragrance should be joyful… but behind the counter are humans navigating goals, pressure, and the emotional weight of customer interactions.

This episode is a reminder that retail workers aren’t “less than” — and kindness matters more than ever.

What’s your biggest fragrance pet peeve? Tell me at sorryitsdiscontinued.com or @sorryitsdiscontinued.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

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