What happens when your favorite lipstick shade suddenly vanishes? In this episode of Sorry, It’s Discontinued: Behind the Counter, Hilary takes you inside the heartbreak, hilarity, and pure chaos of telling customers those dreaded words: “I’m sorry… it’s discontinued.”
From the Great Depression’s “Lipstick Effect” to today’s emotional (and even collectible) lipstick obsessions, Hilary explores why we’re so attached to these little tubes of luxury—and why losing a shade feels personal. She spills true stories about MAC’s cult-favorite Fleshpot, explains why brands discontinue products in the first place, and even shares the unspoken rules (and pet peeves) of lipstick tester etiquette.
And, of course, there’s a behind-the-counter story you won’t forget—a late-night beauty counter shift, a pile of discontinued testers, and three friends living out their weird lipstick “fantasies.”
Whether you’re a beauty lover, a retail warrior, or just someone who’s mourned a favorite shade, this episode is for you.
🎧 Listen now and get ready to laugh, cringe, and maybe even dig through your makeup bag.
💋Have a discontinued favorite or retail story? Share it with Hilary here!
If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.
You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.
This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.
Thank you for being here 💄
the website: www.sorryitsdiscontinued.com
Connect with me:
Instagram & TikTok: @sorryitsdiscontinued
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Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"
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