Transforming Employees into Brand Ambassadors: Insights from Laura Smith on the Space Marketing Podcast
On the latest episode of the Space Marketing Podcast, host Izzy House welcomed Laura Smith, Marketing Manager at Benchmark Space Systems, for an engaging conversation on transforming coworkers into passionate brand ambassadors. This marks Laura’s second appearance on the podcast, following her previous discussion on crafting a 360-degree marketing strategy for trade shows.
The episode delves into strategies that empower employees at every level—from engineers to office staff—to represent their company effectively and enthusiastically. Laura highlights the importance of creating a consistent company narrative and ensuring employees are equipped to communicate it confidently, both internally and externally.
Space Marketing Podcast mentions:
Laura’s previous podcast - https://spacemarketingpodcast.com/episode/marketing-a-360-strategy
Crafting a Stellar Speaker Proposal
https://spacemarketingpodcast.com/episode/crafting-a-stellar-speaker-proposal
About Laura Smith
Marketing Manager
Benchmark Space Systems
https://www.benchmarkspacesystems.com/
Chapters
01:20 Meet Laura Smith, Marketing Manager for Benchmark Space Systems
05:50 Creating brand ambassadors
07:43 Understanding the mission
10:16 Training a culture of thought leadership
13:27 Multiplying the effort
14:42 The pre-event briefing and post-event discussions - Creating awareness of what do we do, why are we here, what are our goals, and what happened at the event.
20:19 New marketing training program - taking the stage
24:05 Creating a knowledge library and a training process
26:19 Public speaking benefits the company and the person
32:48 Knowledge library to aid speaking
35:55 Multiplying the marketing effort
38:55 Back up for context
39:33 Prioritizing now versus future
41:41 Lunch and Learn
44:36 Building processes
47:41 Project management in a marketer’s toolbox
50:47 Partners representation
51:58 Project management represents your brand
ABOUT IZZY
Izzy's website - https://izzy.house
Author of Space Marketing: Competing in the new commercial space industry AND Space Marketing: Spaceports on Amazon and Audible - https://izzy.house/
Podcast host for Space Marketing Podcast - https://spacemarketingpodcast.com
Organizer for Space for Kentucky Roundtable - https://spaceforkentucky.com
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