Clyde the Chatbot: Transforming Student Support with AI

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At the College of Charleston, Clyde the ai powered chatbot is transforming how students engage with campus life—from academic questions to emotional wellness. In this episode, we explore how Clyde is reshaping student support—one message at a time. Alicia Caudill, executive vice president for student affairs, and Chris Korey, associate provost for student success dive into the origins, development and evolving capabilities of Clyde. They also highlight how Clyde's strategic outreach is improving student engagement and retention, drawing on both general and customized outreach. The episode covers the detailed workings of Clyde, its integration into the student success platform and how it's helping address specific student challenges in real-time.

 "One of the great things about Clyde is that we get the information about students in real time which means we don't find out in December that somebody's been homesick since August," says Caudill. 

In partnership with the education technology company EdSights, Clyde serves as a resource for questions and connects students to support services focused on four key areas:

• Academics
• Financial Matters
• Campus Engagement
• Mental and Physical Health

Featured on this episode:

Alicia Caudill executive vice president for student affairs

Chris Korey associate provost for student success

Resources from this episode:

• Vincent Tinto: A nationally recognized expert in student retention, referred to as the “grandfather of retention,” and a partner in the development of EdSights' platform.
• EdSights: The company that developed Clyde and its underlying platform, including the retention calendar and outreach tools.
• For more information about Clyde the chatbot, email [e-mail].