Overcome Field Service Management Challenge

It´s no mean feat to elevate your field service game, especially when revenue, profit and stakeholder ownership is at stake. Today, we will dive deep into the world of field service excellence, machine wellness, and customer value. We´ll explore transformative mindsets, practical strategies, and real-life examples that empower field service professionals in our ever-evolving mark...

Delve deeper into the Smart Connected Tire Platform program

What do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in many areas. Did you ever consider how smart these tires could and really shou...

Discover more on IoT Security and it´s importance

How do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design all the way through to servicing products in the field. The digital and phy...

Delve into Zero Trust

Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil.  At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the ...

Check out The Future of Field Service Trends

As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better ac...

During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 
to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered.

Read Anthony's perspective on the The Value of Digital ...

Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his per...

The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions especially around predicting issues, understanding patterns, and more. Join top field...

Discover More about the Importance of Sustainable Maintenance

Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring assets. This approach can help reduce costs and improve the first-time fix r...

Discover more about how IMA builds new value for themselves and their customers using IIoT

IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value-added services, where a service can be a state-of-the-art predictive maint...

Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution

According to McKinsey & Company after the analysis of 30 industries, the 
average EBIT margin for industrialaftermarket services was 25% compared to 10% for 
new equipment sold. Here at PTC, we are committed to service and driving 
value to the customers service strategy. Today, Howard Heppelmann, Divisional 
Vic...

Are These Seven Tips to Improve Service with the IoT Enough? What’s Missing?

The time for field service transformation is now. Current economic conditions make service profitability and asset longevity more important than ever. Leaders can expand on early efforts, apply lessons learned from initial projects, and drive repeatable value that they can grow over time. Those that have not started, on the other hand, likely ...

Read The Service Council Perspective on Remote Service Becoming the Standard

With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center. Listen to John Carroll, CEO Service Council speak to how he sees the current stage of field service and what are the predictions for the future o...

Service Your Products Better with a Connected Strategy

Original equipment manufacturers like Karl Storz are looking to systems that provide their customers with the most current connected medical devices software updates that increase uptime, medical device regulatory compliance, and connected medical devices cybersecurity. But those systems must also provide a fast time to value for the ORs that use them. Listen to how Ka...

Discover more on how IoT for Service drives better business results

Condition based maintenance plus (CBM+) is a US Department of Defense initiative to improve the readiness of a diverse set of military assets—from air frames to ships. The Naval Sea Systems Command (NAVSEA) has said that when CBM+ is executed properly, it ensures: the right maintenance is performed at the right time, for the right cost, with improved opera...

Discover more on how IoT for Service drives better business results

It is no longer a question as to whether companies should connect their products. The question is now how fast they can get to desired value. Today we are going to talk about how to think about implementation and how to get the faster time to value and reducing total cost of ownership. It is no longer why? or whether? or if? It´s how to start and speed to ...

Take a look at our supporting service topics.

Working with an integration partner is not a cost adder.  The right ecosystem shortens your project's time-to-value and can pull the associated ROI into the right range.  That's only true if you're not working with the right partner with the right experience and in an organized, effective fashion.  Reducing total cost of ownership and time to value by getting the...