Check out our uplifting interview with Darlene Cunha, Nurse Executive at Trinity Health on our Voice of Love series, brought to you by VoiceLove.
Darlene not only inspires through incredible stories from her personal experience, but she teaches us the way to follow in her loving footsteps by using the Caritas processes that lead to increased scores from patient experience to colleague experience and retention.
She clearly shares the message that everyone has the power to connect and to make change and reveals the tactical approach Trinity Health uses to achieve results. This is an absolute can't-miss interview!
Connect with Darlene: https://www.linkedin.com/in/darlenecunha/
Learn more about Trinity Health: https://www.trinity-health.org
Learn more about the Cartias Processes: https://www.watsoncaringscience.org/jean-bio/caring-science-theory/10-caritas-processes/
Topical time codes:
00:42 - The importance of Caritas from the age of 4
2:56 - Helping people see the micro-caring moments
6:00 - The power within us to bring something special to every situation
9:38 - Supporting one another through hard times & “being the ripple”
13:27 - Building a culture of love
A community of love, education
Knowing you belong to something special
22:34 - Personal story from childhood that left a lasting impression
25:41 - Pay it forward and recognizing the caritas in action
31:13 - Measurements of success
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
https://www.voicelove.com
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