In this MHWFY Voice of Love interview (brought to you by VoiceLove), Kimberly Bertini, Regional Director, Nursing Excellence for Baylor, Scott & White, Temple Market, joins us to share details about how the organization maintains their exceptional culture & outstanding results.
Kimberly shares how living the mission, trust, transparency, and shared governance are keys to success at Baylor, Scott & White.
She says from her first call with a recruiter at Baylor, Scott & White she could feel the warmth and transparency, a feeling she says is pervasive system-wide.
Through shared governance, Baylor, Scott & White is able to keep everyone aligned on the mission, and focus on the items important across their health system.
About Baylor, Scott & White: https://www.bswhealth.com
Connect with Kimberly Bertini: https://www.linkedin.com/in/kimberly-bertini-dnp-rn-ne-bc-3ba67212/
Topical time codes:
00:42 - Personal values
1:51 - Trustworthy relationships & caring for people as humans
3:37 - Transparency and immediate warmth at Baylor, Scott & White
5:59 - Strong culture system-wide through shared governance
9:24 - Finding the right fit and authentic values & mission
12:46 - The journey of incorporating shared governance at Baylor, Scott & White
18:41 - Outstanding organizational performance
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About VoiceLove:
Connecting hearts, healing with love, VoiceLove minimizes the emotional toll of isolation by strengthening the bonds between loved ones. VoiceLove ensures that patients never feel alone, particularly during challenging times. By providing a HIPAA-secure platform for heartfelt voice messages, VoiceLove fosters connections that enhance long-term resident health and joy. Communication equals safety, and our innovative approach ensures that every patient feels supported and cared for. VoiceLove also supports healthcare workers by reducing stress and enhancing patient engagement. VoiceLove is committed to driving transformative outcomes in healthcare through compassion, empathy, and love.
https://www.voicelove.com
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