In this episode of Making Healthcare Work for You, Wade Mitzel, CEO of UofL Physicians, shares how compassionate leadership with love is transforming healthcare in Kentucky. Wade reveals his three core leadership goals — being intentional, caring for each other, and building healthier communities — and how these values drive efforts to reduce staff turnover, improve patient outcomes, and create workplaces where people flourish.
Wade shares everything from t staffing challenges, high cancer rates in the region, to what it means to create workplaces where people can flourish. As the parent of a child with medical needs, his mission is personal.
Be sure to listen to the end - there’s an incredibly powerful patient story.
Throughout Wade’s interview, he clearly demonstrates that love isn't a soft skill. It's a strategy.
Topical time codes: 00:54 – Why Wade chose his leadership goals: intention, care, and community 04:38 – How they lowered staff turnover from 19% to 13-14% 07:13 – Compassion’s role in clinical care and leadership 10:45 – Listening to clinic needs differently 13:38 – Using AI and systems for clinician support 16:10 – Building organizational belief 18:34 – The impact of a loving culture on retention and satisfaction 21:33 – Encouraging authenticity at work 24:42 – A patient story that shows why this matters
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