Lessons in Empathy and Belonging from a Local Diner

These “small” places can hold big lessons.

It’s easy to overlook the little things that truly build culture and connection in the workplace, but this episode is a great reminder that the way teams interact can have a big impact—on each other and on customers.

3 Takeaways from the Diner Experience:

• Community Over Task: The staff worked together seamlessly, jumping in wherever needed. They didn’t just stick to rigid roles—everyone helped out, which created a real sense of community (and made the place run like clockwork).
• Empathy & Intrinsic Motivation Matter: Genuine care for each other and pride in their work were obvious, regardless of pay or job title. These “softer” skills—empathy and motivation—were crucial to a positive environment and high performance.
• Customer Experience is Energy: Because the workforce felt connected, customers left their phones in their pockets and engaged with each other—and even strangers. The result was more than just a meal; it was a feeling of belonging and genuine connection.

In each episode, Jeff and Eric will talk about what emotional intelligence, or understanding your emotions, can do for you in your daily and work life. For more information, contact Eric or Jeff at [e-mail], or go to their website, Spirit of EQ.

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Spirit of EQ

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