Modern radon monitors equipped with cellular connectivity can deliver test results automatically without requiring physical retrieval, creating confusion for those unfamiliar with this technology. We explain how a misunderstanding occurred when a real estate agent assumed we entered a property without permission.
• Advanced radon monitors transmit data every 10 minutes via cellular connection
• Reports are generated automatically after 48 hours without requiring device pickup
• Technology includes GPS tracking, motion sensors, and measures temperature/humidity
• System allows testing to begin at specific times (like 10pm) without needing late-night visits
• Automated reporting streamlines the inspection process for buyers, sellers and agents
• Communication is key before making assumptions about professional ethics
If you're looking for a home inspection company with award-winning service and cutting-edge technology, consider Habitation Investigation—voted Best Home Inspection Company in the Midwest for three consecutive years and Consumer's Choice Award winner for the Columbus area.
To learn more about Habitation Investigation, the Three-time Winner of the Best Home Inspection Company in the Midwest Plus the Winner of Consumer Choice Award for Columbus Ohio visit Home Inspection Columbus Ohio - Habitation Investigation (homeinspectionsinohio.com)
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Episode Transcript
Welcome to the Standing Out in Ohio podcast,
where we discuss topics,upcoming events, news and
predictions with real estateprofessionals and entrepreneurs.
Listen and learn what makestheir companies and themselves
stand out and gain advantagesover the competition and gain
market share.
Subscribe for the latest newsand discussion on what it takes
(00:23):
to stand out from the crowd.
Now here's your host, jim.
Speaker 2 (00:30):
Hey everybody, welcome to the Stand Out Ohio
podcast.
Jim here and Laura the office.
Goddess is with us.
Speaker 3 (00:37):
Hello everybody.
Speaker 2 (00:39):
All right.
So, Laura, every now and thenwe get strange phone calls or
emails.
Speaker 3 (00:46):
Yeah, strange in general.
Speaker 2 (00:50):
So well, some of it may be, and this one here
exactly, is confusion as to, Iguess, the technology that we
use.
Yes, what's the cause of thisone?
Speaker 1 (01:03):
Yes.
Speaker 2 (01:03):
But it's to the benefit of buyers, sellers and
real estate agents.
Speaker 4 (01:10):
But first let's listen to this Habitation
investigation is the way to gofor a home inspection in Ohio.
Trusted licensed homeinspectors for your needs.
From radon to mold towarranties For a great home
inspection, you really can't gowrong.
(01:32):
Visit homeinspectionsinohiocom.
Speaker 2 (01:38):
All right, Laura, so we got an email.
Speaker 3 (01:40):
Yes.
Speaker 2 (01:41):
Complaining that what that we picked, they went into
somebody's house and picked upthe radon monitor.
Speaker 3 (01:47):
Early.
It was set for tomorrow, today,but they thought we'd gotten it
yesterday.
Okay so the reason why.
Speaker 2 (01:57):
Typical home inspection companies or radon
mitigation companies.
When they do testing, they puttheir machine in the house.
It sits there.
It has to get 48 hours ofcontinuous data, during which
time the house has to haveclosed house conditions, meaning
(02:18):
it can't leave doors andwindows open Going out normally,
but it keeps the doors andwindows generally shut.
Speaker 3 (02:25):
Yeah, they can't be blocked open.
Speaker 2 (02:26):
Cannot be blocked open or the door to the garage
should not be kept open.
We've had somebody try and dothat one time but it still came
back high.
But anyway, that was the homeseller trying to do some shady
stuff.
So anyway, most tests you go in, you lay it there, get your 48
(02:50):
hours of straight data.
Then the company or thetechnician goes back in, gets
the device.
Okay, it's dependent upon thetype of device.
They got mailed those thingsinto a lab to figure out what
the radon levels are, or theyget the data and send it to the
lab.
Speaker 3 (03:10):
So then within an hour or so, Once they pick it up
, that's when they, then theycan get it.
Speaker 2 (03:16):
Okay, that's typical.
Speaker 3 (03:18):
Right, ours is a different setup.
Speaker 2 (03:20):
Ours is a different and awesome setup.
Speaker 3 (03:24):
But much, much cooler .
Speaker 2 (03:26):
And this is what screwed up the person who was
complaining You're right, I'mpositive.
This is what happened.
Speaker 3 (03:34):
I'm positive You're right.
Okay, so what happens with ours?
Ours have a cell phone in thembasically for the GPS.
And so what happens is, as longas there's cell reception or
some type of connectivity whereour monitor is placed, as soon
as that 48 hour test is up, itautomatically uploads it to the
(03:56):
server where they compile areport and within half an hour
to an hour of it being uploadedto the lab, a report comes out
and it gets sent to the buyerand to their agent if they
choose.
Speaker 2 (04:12):
We don't need to go in the house, we don't need to
go into the house.
Speaker 3 (04:15):
It does it all automatically.
Technology is great.
Speaker 2 (04:18):
And we think this is probably what the agent got the
result and it's like wait aminute, why are you guys going
into this house early?
Right, and that's what.
Speaker 3 (04:31):
I think what it was was the buyer's agent mentioned
something to the listing agentabout the results were high and
that they were going to bedealing.
I think that's in the email,that's that's what they said,
and so she just automaticallytook it to she being the listing
agent.
We must have gone out andgotten that monitor yesterday,
(04:53):
because that's the only way wecould get the results.
So I was like, no, we did notgo out.
It is on the schedule fortonight to get Check your super
key.
Check your super key, check withyour sellers.
Did anybody actually show up?
Because no, we didn't, and it'son our list for tomorrow.
We'll be out there between 5and 8 or whatever the time frame
(05:13):
is.
Pick it up and it's on our listfor tomorrow.
We'll be out there between fiveand eight or whatever the
timeframe is and we'll pick itup tomorrow.
However, the technology that ourmonitors use enables us to have
the reports done.
I'm like this.
This is one of the benefits ofusing us, because you know if
you've got a tight frame in yourwindow of inspection periods
and it's hard to get back out topick it up.
(05:33):
You don't have to worry aboutthat with ours, because we can
drop it.
During the inspection, reportsget sent automatically and then
as soon as we get in, we can getour monitor.
Life is good.
Speaker 2 (05:43):
It doesn't have to be within that timeframe window
with us Yep, and this is goodfor inspectors, because, well,
it's good for everybody.
Let's say, we get to a houseand they left the windows open.
They're supposed to have allthe windows shut before we show
up.
Speaker 3 (05:59):
And that is an email For at least 12 hours, yeah.
Speaker 2 (06:02):
And if some seller does not know that that's a
failure of their listing agentto tell them to shut everything
up.
Speaker 3 (06:08):
Because that actually gets sent out in an email from
our system.
Speaker 2 (06:11):
Let's say I got inspection starts at 10 o'clock.
It includes radon.
I go there.
Windows are open.
I cannot.
That test cannot legally startunless everything's been shut
for at least 12 hours, right?
So what we can do is I'll setthe radon monitor, I'll have a
program so it does not startuntil, let's say, 10 o'clock at
(06:34):
night, right?
So then it'll start getting 48hours of data.
We don't have to make anothertrip, right, which saves us time
.
But then two days later, 10o'clock at night, that report
goes out.
Nobody's going to want the homeinspector to show up 10, 11
o'clock at night go, hey, I'mhere to get your radon monitor.
You have to show up 10, 11o'clock at night go, hey, I'm
here to get your radon monitor.
Yeah, nobody wants that.
(06:54):
Nobody wants that, Especiallyif it's in the afternoon.
They talk like 2 in the morning.
No, we're not doing that andwe're not going to do it at 10
o'clock at night, because yourclient did not schedule the
spectrum until the last moment.
It was a time period, so inthis case we set it at 10.
We couldn't start it until 10at night because they had the
(07:17):
windows open.
So the 48 hours will end at 10o'clock at night two days later.
Yes, Our system, because itcollects data every 10 minutes
and sends that data to the labevery 10 minutes.
Assuming it has good cellreception and everything, which
most of the time it does, thatreport will probably be
(07:39):
completed.
Speaker 3 (07:39):
1030 and sent out to everybody.
Speaker 2 (07:41):
By 11.
Yep, and we did not have to godisturb the sellers at night to
get the data Right.
Speaker 3 (07:52):
So I think that confused agent, at least this
agent, because I think bothagents actually Maybe I think
this was the first time both hadused us.
They didn't know.
Speaker 2 (08:03):
That could explain it .
That could explain it.
Speaker 3 (08:05):
So that's why we're doing this.
So you know, check around, Lookat the technology that
different inspection companieshave, because there's some
really cool stuff out there now.
Speaker 2 (08:16):
Yeah, but most companies do not use this.
Speaker 3 (08:19):
No, they don't, but this is a very cool technology
and it does a great job.
Speaker 2 (08:24):
So if you get your radon report weird times of the
day or at night, or you wake upand find it in your mailbox.
You get up at 630 in themorning and go Dude this.
Really, they really finishedthis up 10 o'clock last night.
It's automated due to thetechnology that we have in our
(08:45):
radar monitors.
That are.
They're nice.
They're very nice.
They measure temperature,humidity, whether it's been
moved air pressure.
They have GPS on it, so we knowthey actually got physically
moved from one area to the next.
If it gets bumped, we get analert, power goes off or power
(09:05):
is low.
Speaker 3 (09:06):
It's got a battery backup.
Yeah, so it's cool.
Speaker 2 (09:10):
it is a very cool stuff it really kind of cut back
on people trying to fraud thesethings a little bit.
But anyway, so that that's.
That's, that was something thatcame up confusion for confusion
for some people who do not knowthat we have that technology.
Um, it's just nice and it'svery.
I guess it's surprising.
(09:30):
But what irritates you lastnight?
Me as well.
It's just an assumption, it'sjust.
But what irritates?
Speaker 3 (09:34):
you last night, me as well.
It was just an assumption.
Speaker 2 (09:35):
It's just the assumption that we did something
wrong, that we go in withoutpermission, right.
Why would you automaticallyassume that and I guess I
understand that's all they knowis you have to go in and
physically get it?
Speaker 3 (09:47):
But that's still an assumption that you made about
somebody you know nothing about.
Just ask hey, how'd that reportget sent out?
Speaker 2 (09:53):
Maybe we actually did get permission and you just
didn't know it.
Yeah, yeah, there's all kindsof scenarios that can happen.
Just don't assume that we didsomething wrong.
Speaker 3 (10:02):
Well, and especially if you've got a Supra box on
your door, anytime we push acode in or we go to open it, it
triggers who's opening thattechnology again, like you can
see that somebody went in andwho that somebody was.
So for you to not pull thatSupra box thing to look, or to
(10:26):
pull it and say, oh, nobody camein.
Well, let me write this emailanyways and accuse them of going
in, and that's not veryprofessional either.
At least don't just jump downsomebody's throat automatically
and talk about how disappointedyou are and how you know
untrustworthy we are because wewent.
(10:46):
Did they say that?
Speaker 2 (10:49):
Or something you felt like that.
Speaker 3 (10:51):
That was kind of how I took it actually.
If they say that they'reunethical, they're like all
right, kind of how I took itactually, Because I was offended
again.
Speaker 2 (10:55):
If they say that they're unethical, they're like
all right, now, you'reslandering us, you're slandering
anybody.
If you say stuff like that, youneed to do research first, get
data and then talk about it.
We don't need to go over, butanyway, that's something that
happened yesterday because theydid not understand that our
technology is awesome and ithelps speed things up for
(11:15):
everybody.
Speaker 3 (11:17):
I am disappointed.
If this is the case Per thebuyer's agent, Well we're
disappointed.
Speaker 2 (11:24):
You want to just immediately blame us for stuff.
Yeah, it goes both ways.
Yes, it does yeah.
Speaker 3 (11:32):
Communication is key.
It goes both ways.
Yes, it does.
Yeah, communication is key.
If something happened and youcheck in the background and
sellers say we didn't come andyour super says we didn't come,
why don't?
Speaker 2 (11:51):
you just pick up the phone and call and go, hey,
how'd this happen?
Speaker 3 (11:54):
Why did this report come out and nobody picked it up
?
Yes, ask, I've had agents dothat, like we've had reports
that have gone out, and anagent's called me and been like,
how do I have this report?
Oh, here, let me tell you aboutthis, it's really freaking cool
.
And then they're like, oh, wow,that is really cool.
Yep, and they asked, like theydidn't send an email just
automatically, assuming we wentin.
(12:15):
It's my understanding that youwent into this house last night.
I'm very disappointed in you.
Speaker 2 (12:21):
No, no, we didn't go in.
No, we did not.
No, we did not.
Well, an old system we had.
I was supposed to go.
This is the time I need to gopick up.
Speaker 3 (12:29):
Right, I remember that.
Speaker 2 (12:32):
I couldn't get in.
Door was locked and everything.
But it uses Bluetooth.
So I went around the side ofthe house and I was able to get
the signal through the window ofthe basement and get in
Bluetooth and get it sent.
Still had to make another tripout Right to pick it up.
It's annoying.
But, you could at least getthat done.
Speaker 3 (12:54):
I got that done for the buyers, because that was
like the last day, I think, andthey needed it and the sellers
weren't there to let us in, likethey were supposed to.
I remember that.
I remember you walking aroundgoing oh wait, I got it I got it
.
Speaker 2 (13:08):
Oh yeah, I'm like thank goodness for Bluetooth,
Woo-hoo.
Speaker 3 (13:10):
Thank goodness for Bluetooth Woo-hoo.
Thank goodness for walls thatlet Bluetooth go through.
Speaker 2 (13:15):
So I think that's it for this one.
Speaker 3 (13:20):
If you are looking for a home inspection company,
hey, it's got cool technology.
Speaker 2 (13:21):
Give us a call Consider Habitation
Investigation.
We have won Best HomeInspection Company in the
Midwest.
Three last three years.
Speaker 3 (13:27):
Last three years in a row.
Speaker 2 (13:29):
And then this year we won Consumer's Choice Awards
for Columbus, for Columbus area,columbus metro area.
I don't know how they do that.
Speaker 3 (13:37):
Yeah, I think there were only like five places
across the country.
So there was like Columbus, aplace in Washington, a place in
Texas, I think one in Florida,did they?
Speaker 2 (13:45):
do Consumer's Choice.
Speaker 3 (13:46):
Yeah, no, it's more national than that.
Speaker 2 (13:49):
They've got a lot of locations.
Maybe one place they dohomeless merchants.
Speaker 3 (13:52):
I don't know.
I think that might be it,because I remember something
about they only did like five.
Speaker 2 (13:58):
Gotcha.
So anyway, that's it for thisone.
Thanks everybody, bye, bye-bye.
Speaker 1 (14:05):
You've been listening to the Standing Out in Ohio
podcast.
Be sure to subscribe on Spotifyor Google Podcasts to get new,
fresh episodes.
Subscribe on Spotify or GooglePodcasts to get new, fresh
episodes.
For more, please follow us onInstagram, twitter and Facebook,
or visit the website of thebest Ohio home inspection
(14:27):
company athomeinspectionsinohiocom or
jimtroffcom.
That's J-I-M-T-R-O-T-H.
And click on podcast.
Until next time, learn and godo stuff.
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