At Starkey, our mission is to serve our customers better than anyone else. Our team answers 2,000 calls a day within five seconds. Those calls are answered by a live voice, and our operators know most of our customers by name. In this episode, Starkey’s Chief Customer Officer Chris Van Guilder explains why these statistics are so important for the success of our business, and why it’s important for hearing care providers to make customer service a priority for their patients.
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