Join us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry.
In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world.
Discover insights on leveraging AI, optimizing customer experiences, and the importance of a technology roadmap.
Whether you're an entrepreneur or a business leader, this conversation is packed with actionable advice to help transform your operations. Don't miss out—subscribe now and simplify complexity with us!
Chapters:
(00:00) Breaking Down Silos in Organizations
(05:09) Challenges in Modernizing Contact Centers
(12:04) Evolving Contact Center Technologies
(16:52) Creating Seamless Customer Experiences
(21:11) Integrating Systems for Better Insights
(34:11) Key Performance Indicators for Success
(37:34) Cultural Impact on Customer Experience
(39:08) The Future of Contact Centers
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
New Heights with Jason & Travis Kelce
Football’s funniest family duo — Jason Kelce of the Philadelphia Eagles and Travis Kelce of the Kansas City Chiefs — team up to provide next-level access to life in the league as it unfolds. The two brothers and Super Bowl champions drop weekly insights about the weekly slate of games and share their INSIDE perspectives on trending NFL news and sports headlines. They also endlessly rag on each other as brothers do, chat the latest in pop culture and welcome some very popular and well-known friends to chat with them. Check out new episodes every Wednesday. Follow New Heights on the Wondery App, YouTube or wherever you get your podcasts. You can listen to new episodes early and ad-free, and get exclusive content on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. And join our new membership for a unique fan experience by going to the New Heights YouTube channel now!
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.